Important Recruitment Information for this vacancy
Job Posting closes: Open until filled
Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.
Agency Information
Kansas Department for Children and Families | www.dcf.ks.gov
Economic and Employment Services
Southwest Region / Hutchinson
About the Position
Who can apply: External (anyone)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-time
Regular/Temporary: Regular
Work Schedule: Monday-Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Compensation: $20.33 hourly. Salary may be dependent upon the candidate’s qualifications and experience.
Employment Benefits
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
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Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost)
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Creation of and contribution to your personal KPERS defined Retirement benefit
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9-10 paid, annual holidays
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12 paid, annual vacation days
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12 paid, annual sick days
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1 paid Discretionary Day
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Your personal life insurance policy equal to 150% of your starting salary
- This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
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Assesses, identifies needed training and provides orientation and training for line staff, including new employees, regarding laws, rules, and policies and procedures related to administration of agency programs.
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Provides support and guidance for staff to ensure the accurate, thorough, and timely input of information into the information systems needed to administer agency programs.
View the full position description:
Qualifications
Minimum Qualifications: *If a driver’s license is required, a copy must be sent to your recruiter following the interview* Education- General. Five years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's programs. Post secondary education may be substituted for experience as determined relevant by the agency. Valid Driver’s License.
Post-Offer, Pre-employment Requirements:
Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Please reference Job ID Number: 222077
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email – sent to the Preferred email on the My Contact Information page
Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
Required Documents* for this Application to be Complete
Upload these on the Careers - My Job Applications page
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State of Kansas online application
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Resume
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Cover letter
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Legible copy of valid driver’s license (if driver’s license is required)
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Transcripts** (if educational requirements are listed for this position)
**If degree is a requirement listed, transcript must show proof of graduation or degree obtained. -
DD214 (if you are claiming Veteran’s Preference)
- Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”.
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran’s Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to [email protected], or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Full Position Description:
No. Each Task and Indicate Percent of Time
The person in this position has access to protected health information (PHI) under the provisions of the Heath Information Portability Act of 1996 (HIPPA) Privacy Rule. PHI must be treated in accordance with the provisions of the HIPAA Privacy Regulation including the requirements for safeguarding, releasing and recording the release of such information. The person will receive training in the provision of the HIPAA Privacy Regulations as they relate to the duties of this position and has signed a confidentiality agreement.
In addition to the tasks listed below, the incumbent is expected to communicate the Mission, Vision and Guiding Principles of the agency to peers, clients and the public; identify personal strengths and developmental needs to increase job performance and long-term career growth. Continually analyze work processes, seek new approaches and make recommendations to enhance efficiency and effectiveness of the agency. Works in a harmonious and cooperative fashion with other staff to provide efficient and effective customer service. Uses free time as available to assist other staff in the completion of work assignments. Contributes to a positive work environment through a positive, helpful, courteous demeanor towards staff, clients, and the general public. Adheres to appropriate standards of conduct regarding the use of leave and reports to work on time.
Professional Attitude: While performing the tasks listed below, please remember that you are a representative of the Department for Children and Families, and you are expected to:
Demonstrate a willingness to help. Remember that your client is anyone needing or asking for your assistance. For example, this could be other agency employees, community partners, landlords, state and community partners, and individuals and families seeking services from the agency;
Demonstrate an attitude of respect (i.e. works harmoniously with co-workers and supervisors, be attentive to the client, communicate in a polite and professional tone of voice, meet with the client, or return phone calls or emails within a reasonable period of time – as defined by your supervisor or program policy), process requests for service as quickly as possible;
Encourage individuals to identify and fulfill their own responsibilities;
Practice personal self-discipline and maintain ethical and professional behavior in times of frustration with difficult clients;
Maintain confidentiality of agency information at all times. Release information only to those who have an identified and legitimate business related need to know;
Provide information and service to those seeking your assistance. If you are unable to directly provide that service or information, you should offer to connect them with someone who can assist or advise them. Failure to demonstrate a professional attitude will directly reflect on the organization, the quality of service you provide, and will be considered unacceptable for any employee of the West Region DCF.
30% E
20% E
20% E
15% E
15% E
TRAINING/ WORKER SUPPORT
Assesses, identifies needed training and provides orientation and training for line staff, including new employees, regarding laws, rules, and policies and procedures related to administration of agency programs.
Provides support and guidance for staff to ensure the accurate, thorough, and timely input of information into the information systems needed to administer agency programs.
Utilizes policy clearances, manuals, directives and locally prepared training materials, and their own extensive work experience to implement this training.
Serves as back up in coordinating integrated staff to resolve difficult cases.
Drive a state or private vehicle (with approval) to attend training or provide coverage for or train employees in another office.
Service Delivery Coordination
Evaluates, analyzes and interprets data for the purpose of identifying problems and recommending corrective action.
Assists in planning, developing and monitoring corrective action plans for the purpose of meeting federal compliance requirements.
Coordinates service delivery between programs.
Assists supervisors in monitoring the unit’s accomplishment of program outcomes utilizing caseload and management reports, case readings, and observation.
Assists the agency in continuous improvement by completing case readings and assisting in the development and implementation of improvement plans.
Lead Worker in Providing Services to customers
This position provides services to customers acting as a lead worker performing essentially the same or similar work as those overseen. This includes case management and assessment, eligibility determination and employment verification.
Substitution and back-up responsibilities for the supervisor and other staff due to vacancies, illness, vacation, or administrative leave.
Substituting for a supervisor may entail consultation on evaluations of staff to be carried out in accordance with DCF guidelines.
Will review and expedite resolution of problematic, unusual or unique cases.
INFORMATION MANAGEMENT
Consults with Supervisor and Program Administrator to interpret policy and then ensures policy is distributed to staff and implemented correctly.
Provides support and guidance for staff to ensure the accurate and timely input of information into all the information systems needed to collect data for eligibility determination.
Receives new policy information from Supervisor, policy development website, through e-mail etc., and serves as back up to distribute to staff.
Coordinates with Supervisor to review and analyze information to determine trends in how eligibility is determined, who is applying, and other relevant factors.
Area Management
The Human Services Consultant attends and participates in all unit meetings scheduled by the supervisor.
Participates on teams with other EES staff to review service delivery model, share information and make recommendations regarding changes needed to determine if federal and state laws and regulations are being followed.
Researches, analyzes and evaluates customer compliance issues using monitoring procedures to determine if a problem exists and/or can be resolved. Plans and implements a problem resolution strategy which may include, but is not limited to; conciliation process, good cause determination, mediation or negotiation, denial of eligibility, modification of plan or services, referral for sanction or fair hearing process.
Compiles evaluative reports citing exceptions to procedures used by field staff, court trustees, and contract staff providing services to customers.
Maintains various statistical data and provides reports to the supervisor as requested.
Completes other tasks as assigned by the Supervisor, Program Administrator and Site Manager.
Review is through periodic reports, outcome statistics, case review and conference.
Work is reviewed by the EES Supervisor for effectiveness, timeliness, and accuracy.
