Top 25 Customer support coordinator Jobs in Sterling, Va

Customer Relationship Coordinator
Microbac —Sterling, VA
- $20.18 - $24.85 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Office
- Wellness program
- Paid holidays
Quick Apply
6d
Customer Support Coordinator
AHRI —Arlington, VA
- $63,101 - $70,178 a year
- Online Application
- Office
- High school diploma or GED
- Product management
Quick Apply
Membership Coordinator
American Institute of Aeronautics and Astronautics —Reston, VA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Account Coordinator | FordDirect
Team Velocity —Herndon, VA
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Roll Off Coordinator
kmG Hauling, Inc. —Sterling, VA
- $24 - $25 an hour
- Overtime
- Spanish
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Account Coordinator | Team Yankee
Team Velocity —Herndon, VA
- From $48,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Senior Service Accounts Coordinator
Vector Security, Inc. —Gainesville, VA
- $18.64 - $29.79 an hour
- Remote
- High school diploma or GED
- Analysis skills
- Travel
- Health savings account
- AD&D insurance
Key Accounts and Energy Service Program Support Coordinator
NORTHERN VIRGINIA ELECTRIC COOPERATIVE —Manassas, VA
- Marketing
- Mid-level
- Administrative experience
- Health insurance
- 401(k)
Client Coordinator
Mvix —Sterling, VA
- Full-time
- Mid-level
- Office
- Leadership
- Disability insurance
- Health insurance
Quick Apply
Lexus Service Experience Coordinator
Pohanka Lexus —Chantilly, VA
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Call Center Coordinator
The Orthopaedic Center —Rockville, MD
- English
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Coordinator
The Centers for Advanced Orthopaedics LL —Rockville, MD
- English
- Mid-level
- High school diploma or GED
Quick Apply
Patient Access Coordinator
OrthoVirginia Inc —Manassas, VA
- $18.47 - $27.70 an hour
- Full-time
- Medical office experience
- High school diploma or GED
- Communication skills
Quick Apply
6d
Client Services Coordinator - Evening Shift
Woofie's Reston-Herndon —Reston, VA
- $18 - $20 an hour
- Full-time
- Office
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Coordinator
Marylands Athletic House Inc —Gaithersburg, MD
- $20 - $25 an hour
- Full-time
- Office
- Entry level
- Health insurance
- Paid time off
Quick Apply
10d
Service Coordinator I
Trane Technologies —Gaithersburg, MD
- $48,291.66 - $78,100.00 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Health insurance
Client Support Coordinator
Interfaith Works —Rockville, MD
- $47,000 - $52,000 a year
- Email
- Spanish
- Clean driving record
- High school diploma or GED
Quick Apply
Client Service Coordinator
Boland Trane Associates Inc & Boland Trane Services Inc —Gaithersburg, MD
- $19.23 - $24.04 an hour
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Tuition reimbursement
Quick Apply
3d
Membership Coordinator
(c) Management, Inc., (CMI) —Rockville, MD
- $45,000 - $52,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Commuter assistance
- Health savings account
Customer Care Coordinator
Jushi —Alexandria, VA
- $18 an hour
- Part-time
- Spanish
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply

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Customer Relationship Coordinator

Microbac -
Sterling, VA

Quick Apply

Job Details

Full-time
$20.18 - $24.85 an hour
6 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Flextime
Vision insurance
Life insurance
Referral program

Qualifications

Microsoft Excel
Maintaining an organized workspace
High school diploma or GED
Productivity software
Clean workspace maintenance

Full Job Description

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac might be the right place for you!

We offer a positive working environment with engaged and supportive leadership teams along with competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more!

ABOUT MICROBAC

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined by over 50 years of trusted, analytical and measurement experience.

As a privately held third-party testing company, Microbac operates with a commitment to our workforce, safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

Customer Relationship Coordinators work within our Customer Relationship team, supporting CR and operations by providing world class customer experience (CX) to Tier III customers through timely response and effective communication. Customer Relationship Coordinators engage in a variety of client centered tasks such as greeting clients, addressing and routing client questions and concerns, partnering with management and operations to solve basic customer issues, and addressing other clerical duties as needed.

MAJOR/ESSENTIAL FUNCTIONS:

Provide timely support to laboratory technical and administrative staff by effectively addressing administrative and clerical needs
Greet and interface with customers via phone, email, and in person, ensuring clients have a positive experience
Thorough understanding of company finance system (NAV)
Accounts Payable (AP): review vendor invoices, code and submit to corporate
Accounts Receivable (AR): create client invoices, submit checks received, etc.
Ensure clients have a positive customer experience through proactive and professional customer service efforts.
Execute a number of administrative duties such as making and fielding phone calls, emailing documents, data entry and other clerical functions as needed
Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management.
Field incoming leads and ensure they are transferred to the correct CRM/Sales.
Communicate and collaborate with technical staff to uncover solutions to client needs.
Set up accounts, file documents, and ensure documents are thoroughly and accurately completed
Assist with the logging and tracking of client test samples and other materials received
Maintains office services by organizing office operations and procedures; preparing reports; controlling correspondence; maintaining filing systems
Collections: Work daily on addressing all late payments
Vendor invoices: Confirm all orders that have been placed have an associated invoice and it has been entered into NAV. No invoices are missing.
AR: Check past due accounts and what/if any needs to be put on hold
Third Party Invoicing: Ability to navigate all third-party invoicing systems (ARIBA, etc.)
Act as primary or secondary person to order all supplies.
Receive all supplies and orders, confirm with packing slip and address all issues
Building issues: Primary person to work with outside services to maintain building
Limited time off on:
- Wednesdays (AP batch uploads);
- 1st business day of the month (monthly invoices)
- Last day of the month (to assure everything is invoiced)
Primary person to answer phone and answering questions or inquiries from both internal and external customers
Maintains necessary supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting supply orders; verifying receipt; and maintaining an orderly storage system
Thoroughly and accurately fills out and completes documents such as chain of custody forms
Proof reports, making corrections where necessary
Assist with various HR functions such as new employee onboarding
Contributes to team effort by accomplishing related results as needed
Any other duty as assigned
Perform other related duties as needed

PREFERRED QUALIFICATIONS:

Job Requirements:

General knowledge of office systems
Ability to navigate and work within various computer software programs (i.e.; Microsoft Word, NAV and Excel)
Ability to work well under the pressure of deadlines and manage multiple projects effectively
Excellent customer service and communication skills
Must possess excellent organization skills and be able to maintain neat and orderly systems and workspace
Must display a positive and enthusiastic demeanor while interfacing with external and internal clients and throughout the execution of all duties

Education and Experience:

High school degree or equivalent is required
Experience working with applications within the Microsoft Office Suite is required
Prior accounting experience or education is preferred
Prior customer service experience is preferred
Prior office administrative experience is preferred

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.

Working Conditions:

While performing the duties of this job, the employee will be in a general office environment.
The noise level in the work environment is usually moderate.
This job may require travel less than 20%

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer – We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

Quick Apply

Refine Your Search

customer support coordinator jobs in sterling, va

Customer Relationship Coordinator

Customer Support Coordinator

Membership Coordinator

Account Coordinator | FordDirect

Roll Off Coordinator

Account Coordinator | Team Yankee

Senior Service Accounts Coordinator

Key Accounts and Energy Service Program Support Coordinator

Client Coordinator

Lexus Service Experience Coordinator

Call Center Coordinator

Call Center Coordinator

Patient Access Coordinator

Client Services Coordinator - Evening Shift

Customer Experience Coordinator

Service Coordinator I

Client Support Coordinator

Client Service Coordinator

Membership Coordinator

Customer Care Coordinator

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