Top 160 It support Jobs in Sterling Heights, Mi

Automotive Repair Technical Support Specialist
eTeam Inc —Auburn Hills, MI
- $27 - $29 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Fleet Operations Associate [211113]
Aquent Talent —Warren, MI
- $35 - $40 an hour
- Weekends as needed
- Supervising experience
- Travel
- Mentoring
- Health insurance
- Dental insurance
In-Home Sales & Tech Support (Part-Time)
Asurion Insurance Services —Troy, MI
- $23.95 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
11d
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
IT Support Technician Co-op
PCS, Inc. —Fraser, MI
- $23 an hour
- Overtime
- Computer literacy
- Windows
- Organizational skills
Quick Apply
3d
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Help Desk Representative
Quin Richmond Plumbing Service —Detroit, MI
- $22.77 - $33.00 an hour
- Part-time
- Mid-level
- Windows
- In-person
- Health savings account
- Relocation assistance
Quick Apply
1d
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
IT Support Technician
WOW! —Madison Heights, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
End User Experience – PC Garage and GM Defense End User Support Technician
General Motors —Warren, MI
- Email
- Mid-level
- Organizational skills
- In-person
- Benefits from day one
13d
IT Helpdesk Hero
Xpert Technologies —Troy, MI
- Full-time
- Hybrid work
- SharePoint
- Entry level
- Health insurance
- 401(k) 4% Match
Quick Apply
IT Support Specialist
Oakland University —Rochester, MI
- $25 an hour
- Temporary
- Computer Science
- Inventory management
- Research
14d
IT Support Specialist (Help Desk)
Weldaloy Specialty Forgings —Warren, MI
- $20 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Work from home
Quick Apply
Information Technology Administrator
Flex-N-Gate —Royal Oak, MI
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
4d
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Madison Heights, MI
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
Service Desk Consultant
TAZ Networks —Clinton Township, MI
- Email
- Hybrid work
- Entry level
- Work from home
Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
Technical Support Representative-2
Global Payment Holding Company —Troy, MI
- Full-time
- Mid-level
- Continuous improvement
- Communication skills
Quick Apply
7d

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it support jobs near sterling heights, mi

Automotive Repair Technical Support Specialist

eTeam Inc -
Auburn Hills, MI

Quick Apply

Job Details

Contract
$27 - $29 an hour

Qualifications

Customer communication
Defect resolution root cause analysis
Automotive diagnostic scan tool usage
Customer service
Computer literacy
Defect analysis
High school diploma or GED
Working as an automotive technician
Experience working in the automotive repair industry
Attention to detail
Automotive electrical faults troubleshooting
Desktop applications
Manual handling
Technical Proficiency
Mechanical troubleshooting
Failure analysis

Full Job Description

Job Summary
We are seeking Automotive Repair Support Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. Agents will support Dealers in resolving automotive product concerns in a prompt and effective manner. Technician Support Advisors must be able to identify issues, provide accurate technical assistance and guidance and follow up on each ticket until it is successfully resolved. Primary responsibility involves resolving Dealer concerns utilizing problem-solving techniques, diagnostic processes, call, and ticket handling. All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.

Key Responsibilities

Core Duties

Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic directions to the Dealer Technicians
Provide automotive resolution through a defined six-step diagnostic process to resolve automotive concerns
Technical support to group members to Quality, Engineering, Technical Advisors as requested.
Communicate product issues to Quality, Engineering, Technical Advisors, as requested.
Provide information, data and direction using all tools available.
Utilize / research database for relevant automotive products / repair information.
Obtain product information updates from liaison representative or database.
Perform follow-ups on existing tickets and close tickets once resolution is reached.

Deliverables or Project Scope

Maintain high levels of customer satisfaction through accurate and timely technical support
Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
Document and update ticket status, ensuring compliance with resolution protocols
Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
Dealer Information Software and Diagnostics Tools
Internal ticketing and call management systems
Client's North America Product databases and liaison resources

Qualifications

High School Diploma or GED equivalent
Minimum of 1-2 years of hands-on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience
Automotive Diagnostics & Troubleshooting
Hands-on Vehicle Repair Experience
Dealer Technical Support / Customer Service
Knowledge of Automotive Systems (Engine, Electrical, Transmission, Brakes)
Problem-Solving & Root Cause Analysis

Preferred Qualifications

1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)
Strong Understanding of advanced diagnostic processes and automotive systems
Familiarity with Tier 1 Automotive OEM Product Lines and technical resources
Excellent communication and problem-solving skills for technical support environments

Additional Information / Requirements

Knowledge of diagnostics and repair tools and Dealer information software
Intermediate computer skills, including Word and keyboarding proficiency

Pay: $27.00 - $29.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in sterling heights, mi

Automotive Repair Technical Support Specialist

Fleet Operations Associate [211113]

In-Home Sales & Tech Support (Part-Time)

IT Specialist/Desktop Support

IT Specialist

IT Support Technician Co-op

IT Help Desk Technician

Help Desk Representative

End User Support Technician

IT Support Technician

End User Experience – PC Garage and GM Defense End User Support Technician

IT Helpdesk Hero

IT Support Specialist

IT Support Specialist (Help Desk)

Information Technology Administrator

Entry Level MSP Technician (Help Desk)

IT Support Desk Operator

Service Desk Consultant

Help Desk Analyst

Technical Support Representative-2

I want to receive the latest job alert for it support in sterling heights, mi

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