Top 228 Account resolution specialist Jobs in Sterling Va

Customer Success Specialist
Zoomph —Reston, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
Quick Apply
Research Specialist
Bloomberg BNA —Arlington, VA
- $66,000 - $82,000 a year
- Weekends as needed
- Research
- Mid-level
- 3 years
12d
Junior Revenue Cycle Management (RCM) Specialist - REMOTE
CareTalk Health —Aspen Hill, MD
- $35 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Office
- Finance
- Health insurance
Quick Apply
Recovery Specialist
RSI ENTERPRISES INC —Sterling, VA
- Writing skills
- HIPAA
- High school diploma or GED
Specialist, Systems Engineer - Watch Officer
L3Harris Technologies —Springfield, VA
- $92,500 - $171,500 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Disability insurance
Accounting & Administrative Specialist
Westdeutscher Rundfunk —Washington, DC
- $74,750 - $93,600 a year
- Online Application
- Microsoft Outlook
- English
- Mid-level
- Paid holidays
- Disability insurance
4d
Tax Analyst / Specialist within an Established Payroll Company
HWS Inc —Sterling, VA
- $45,000 - $50,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Accounts Receivable Specialist
Trinity Wiring and Security Solutions —Chantilly, VA
- $47,000 - $49,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Fraud Management Specialist
System One —Vienna, VA
- Contract
- Hybrid work
- Word processing
- Mid-level
- Finance
- Health insurance
- Dental insurance
Quick Apply
2d
Legal Billing Specialist
Beacon Hill Staffing Group —Washington, DC
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- Mentoring
- Military encouraged
- Dental insurance
- Vision insurance
Quick Apply
10d
Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)
Deloitte —Arlington, VA
- $113,000 - $188,400 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
SAP ERP Financial Transformation Subject Matter Expert (SME)
Guidehouse —McLean, VA
- $149,000 - $248,000 a year
- Bachelor's degree
- Continuous improvement
- Travel
- Health savings account
- Paid holidays
Acquisition Specialist
Amyx, Inc. —Falls Church, VA
- $70,000 - $95,000 a year
- Full-time
- Remote
- Computer literacy
- Writing skills
- Office
- Wellness program
- Health savings account
Admin Support Specialist
Seneca Holdings —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Background check
- Oracle
- Data analysis skills
- Free parking
- Health insurance
Quick Apply
Commercial Deposit Support Specialist
M&T Bank —McLean, VA
- $30.16 - $50.26 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Senior Client Account Specialist
Cleary Gottlieb Steen & Hamilton LLP —Washington, DC
- $105,000 - $115,000 a year
- Weekends as needed
- Microsoft Word
- Writing skills
- Mid-level
Technical Support Specialist
Washington Commanders —Ashburn, VA
- Monday to Friday
- Mid-level
- Ability to lift 50 pounds
- Travel
Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $75,520 - $94,400 a year
- Full-time
- 6 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
11d
Tech Specialist 2 - Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $90,640 - $135,960 a year
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid parental leave
- Disability insurance

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Customer Success Specialist

Zoomph
Reston, VA

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Managing customer accounts
Customer relationship building
Managing clients in a customer support role
Customer support ticket management
Customer support
Technical Proficiency

Full Job Description

The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline support to clients, managing support tickets, and collaborating closely with the Account Management and Product teams to resolve issues efficiently. The Customer Success Specialist will be responsible for addressing client inquiries, troubleshooting technical issues, and maintaining a high standard of customer satisfaction. This position is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.

Major Responsibilities:

Advanced Client Support and Technical Issue Resolution:

Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating and delivering tailored solutions.
Create and develop customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
Collaborate with the Accounts team to lead and develop initiatives for providing in-depth platform insights through custom reports, data exports and data analysis for key accounts, as requested by the Account team.

Cross-functional Task Management and Collaboration:

Collaborate with Account Management, Product, and Engineering to streamline the resolution of high-impact issues.
Participate in strategic planning sessions to prioritize product improvements based on data analysis from recurring customer feedback, collaborating with the Product Team, Account team and other stakeholders to proactively address and mitigate potential issues.
Mentor and train team members and act as a point of escalation for complex client issues, ensuring that support standards are maintained across the team.

Client Education:

Lead and develop the creation and continuous improvement of support documentation, including FAQs, guides, and video tutorials, to empower clients in using Zoomph’s platform effectively and efficiently.
Conduct client calls, onboarding sessions, providing personalized guidance to help clients leverage Zoomph’s features for maximum benefit in partnership with account management
Actively solicits client feedback, tracking insights and sharing data with internal stakeholders to influence product development, refine support strategies, and promote customer success initiatives.

Process Development & Improvements:

Lead process improvement projects aimed at increasing support efficiency and customer satisfaction, including the automation of repetitive tasks and refinement of escalation protocols.
Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights for improving team performance and optimizing client interactions.
Stays abreast on industry standards and best practices, implementing new strategies and tools to enhance the customer support function.

Qualifications:

BS Degree or equivalent experience
Experience: 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
Technical Proficiency: Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data.
Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.
Leadership & Communication: Excellent verbal and written communication skills, with experience leading client-facing projects and training sessions.
Process Optimization: Proven ability to evaluate and optimize workflows, implement process improvements, and contribute to team efficiency and performance goals.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are authorized to hire in the following states:

Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Zoomph EEO Statement:

“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”

Quick Apply

Refine Your Search

account resolution specialist jobs in sterling va

Customer Success Specialist

Research Specialist

Junior Revenue Cycle Management (RCM) Specialist - REMOTE

Recovery Specialist

Specialist, Systems Engineer - Watch Officer

Accounting & Administrative Specialist

Tax Analyst / Specialist within an Established Payroll Company

Accounts Receivable Specialist

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Fraud Management Specialist

Legal Billing Specialist

Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

SAP ERP Financial Transformation Subject Matter Expert (SME)

Acquisition Specialist

Admin Support Specialist

Commercial Deposit Support Specialist

Senior Client Account Specialist

Technical Support Specialist

Tech Specialist 1 (Helpdesk Technician) -Tysons, VA

Tech Specialist 2 - Tysons, VA

I want to receive the latest job alert for account resolution specialist in sterling va

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