Top 2109 Customer service team lead Jobs in Sterling Va

Customer Service Supervisor
DSV —Sterling, VA
- $60,000 - $80,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Service Rep
RAM Fabrication —Ashburn, VA
- $25 - $30 an hour
- Full-time
- Computer literacy
- Basic math
- Office
Quick Apply
Customer Service Representative
Donmar Heating and Cooling Company Incorporated —Sterling, VA
- $20 - $27 an hour
- Full-time
- Office
- Entry level
- Paid training
- Health insurance
Quick Apply
Supervisor/Engineer-Operations & Maintenance
Crystal Mover Services, Inc. —Dulles, VA
- $80,000 - $95,000 a year
- Full-time
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Commercial Sales Specialist
Cathell, Naylor & Associates —Washington, DC
- $80,000 - $110,000 a year
- Full-time
- Construction site
- Mid-level
- 3 years
- Travel reimbursement
- Disability insurance
Quick Apply
Inside Sales and Customer Service Representative
JGR Equipment Rental and Sales, LLC —Gainesville, VA
- $23 - $27 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Development and Database Operations Manager
CaringMatters —Gaithersburg, MD
- $60,000 - $70,000 a year
- Email
- Hybrid work
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
8d
Eyewear Customer Service/Sales Advisor
MyEyeDr. —Stone Ridge, VA
- $15.25 - $24.00 an hour
- Weekends as needed
- Patient care
- Entry level
- Retail sales
- Paid holidays
- Health insurance
Engineering Team Lead
Thermo Systems LLC —Reston, VA
- Full-time
- 7 years
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Incident Response Team Lead
Agile Defense —Reston, VA
- $155,000 - $180,000 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
Quick Apply
Team Lead, Patient Care Coordination (Reston, VA)
Ennoble Care —Reston, VA
- From $50,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
HVAC Replacment Inside Sales Specialist
AllTech Services —Sterling, VA
- Mid-level
Quick Apply
Residential Evening Shift Supervisor
HARTWOOD FOUNDATION —Fairfax, VA
- From $56,000 a year
- Full-time
- Clean driving record
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Sales Consultant (Arch Support Specialist)
The Good Feet Store —Leesburg, VA
- $50,000 - $80,000 a year
- Online Application
- Background check
- High school diploma or GED
- Banking
- Paid training
- Health savings account
Quick Apply
12d
Customer Service Representative for Insurance Agency (bilingual preferred)
Eliu Villatoro State Farm Agency —Sterling, VA
- $15 - $16 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Paid training
- Health insurance
Quick Apply
Sales - Wireless Specialist Ashburn VA
Russell Cellular- Authorized Verizon Dealer —Ashburn, VA
- $12.77 an hour
- Weekends as needed
- Ability to lift 50 pounds
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
9d
Canine Care Team Lead
Dogtopia of Ashburn —Ashburn, VA
- $35,000 - $41,000 a year
- Weekends as needed
- Background check
- Sales
- Customer service
- 401(k)
- Paid time off
Quick Apply
Assistant Store Team Lead
USR Team Franchise of Pet Supplies Plus —Ashburn, VA
- $16.50 - $21.00 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Customer Service Advisor
Flagship Carwash —Purcellville, VA
- $15 an hour
- Part-time
- Background check
- No high school diploma
- Maintenance
Quick Apply

I want to receive the latest job alert for customer service team lead in sterling va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near sterling va

Customer Service Representative jobs in Ashburn, VA

Patient Care Coordinator jobs in Reston, VA

Customer Service Representative jobs in Purcellville, VA

Customer Service Supervisor jobs in Sterling, VA

Customer Service Representative jobs in Sterling, VA

Engineering Team Leader jobs in Hudson, NH

Engineering Internship jobs in Modesto, CA

Engineering Team Leader jobs in Middletown, RI

Engineering Team Leader jobs in Chelmsford, MA

Engineering Team Leader jobs in Huntsville, TX

Remote Engineering Job jobs in Minneapolis, MN

Retail Sales Associate jobs in Cleveland, OH

Retail Sales Associate jobs in Reno, NV

Warehouse Associate jobs in Austin, TX

Remote Retail Customer Service Representative jobs in Florida

Retail Sales Associate jobs in Glendale, CA

Retail Sales Associate jobs in Mesa, AZ

Car Sales jobs in Chicago, IL

Inside Sales Representative jobs in Dallas, TX

Call Center Representative jobs in Washington, DC

Customer Service Supervisor

DSV -
Sterling, VA

Apply Now

Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Data analysis skills

Full Job Description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Managerial

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Sterling, Howling Rooster Ln

Division: Solutions
Job Posting Title: Customer Service Supervisor
Time Type: Full Time

Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team

Answer questions about services

Key information into computer to compile work volume statistics for performance purposes and to keep records of customer service requests and complaints

Handle customer complaints, adhere to client protocol and SOP’s. Audit, research, report, and resolve customer service issues

Assist with maintaining database regarding call volumes and staffing. Suggest changes in staffing based on day of week, industry trends, other anticipated events, and PBX data

Monitor productivity of agents and generates reports.

Monitor ACD data to monitor the length of time customers remain on hold. Assist with corrective action to reduce hold time and increase customer satisfaction

Monitor calls to observe employee demeanor, technical accuracy, and conformity to company policies and standards. Check departments work accuracy for errors. Provide performance feedback and coaching to employees and supervisors

Determine work procedures, prepares work schedules, and expedites workflow

Study and standardize procedures to improve department efficiency

Ensure a safe working environment through consistent practice of safety programs and procedures

Select and place staff, ensure staff receives training for job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and achievement of organizational objectives

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment:

Assignment Complexity - Work on problems of moderate scope where analysis of situation or data requires review of identifiable factors. Exercise judgment within defined procedures and policies to determine appropriate action. Act as advisor to unit or sub-units, become actively involved as required to meet schedules or resolve problems.

Accountability – Provide immediate supervision or assigns tasks to a unit or group of employees. May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A portion of time may be spent performing individual tasks.

Impact of Decisions – Erroneous decisions or failure to achieve results will cause delays in schedules.

Working Relationships – Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc.

Scope – Receive assignments in form of objectives with goals and process to meet goals outlined. Provide guidance to employees according to established policies and management guidance. Work is reviewed by management to measure achievement of objectives. Administer company policies that directly affect subordinate employees. Recommend changes to unit or sub-unit policies.

Essential Functions:

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a supervisory position. Exceptional interpersonal and analytical skills required. Bachelor’s degree or equivalent strongly preferred. Generally prefer 0-2 years of related supervisory experience.

For this position, the expected base pay is: $60,000 - $70,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position is eligible for a performance-based bonus program.DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

For this position, the expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

Apply Now

Refine Your Search

customer service team lead jobs in sterling va

Customer Service Supervisor

Customer Service Rep

Customer Service Representative

Supervisor/Engineer-Operations & Maintenance

Senior LPD Financial Team Lead

Commercial Sales Specialist

Inside Sales and Customer Service Representative

Development and Database Operations Manager

Eyewear Customer Service/Sales Advisor

Engineering Team Lead

Incident Response Team Lead

Team Lead, Patient Care Coordination (Reston, VA)

HVAC Replacment Inside Sales Specialist

Residential Evening Shift Supervisor

Sales Consultant (Arch Support Specialist)

Customer Service Representative for Insurance Agency (bilingual preferred)

Sales - Wireless Specialist Ashburn VA

Canine Care Team Lead

Assistant Store Team Lead

Customer Service Advisor

I want to receive the latest job alert for customer service team lead in sterling va

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected