Top 315 Service desk engineer Jobs in Sterling Va

Senior Enterprise Performance Management Systems Engineer
General Dynamics Information Technology —Arlington, VA
- $119,000 - $161,000 a year
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Paid time off
- 401(k) matching
Help Desk Engineer - Tier II
Improvix Technologies —Reston, VA
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician/Onsite Engineer
Orion Solutions —Reston, VA
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Everfox —Herndon, VA
- $93,400 - $127,900 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching
Tier 2 Service Desk L2
Sharp Solutions Inc —Reston, VA
- $48,000 - $53,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Service Center Analyst
NuAxis Innovations —Sterling, VA
- Online Application
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
14d
Sr. Customer Success Manager
Everfox —Herndon, VA
- $123,600 - $165,600 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching
Sr. Customer Success Manager (TS/SCI Required)
Everfox —Herndon, VA
- $123,600 - $165,600 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching
Operations Team Shift Lead
Booz Allen Hamilton —Chantilly, VA
- $86,800 - $198,000 a year
- Weekends as needed
- Mid-level
- Office
- Databases
- Health insurance
- Flexible spending account
IT Support Administrator II
Everseen —Dulles, VA
- Full-time
- Hybrid work
- English
- Mid-level
- Office
Service Center Frontline Account Manager
CACI —Chantilly, VA
- $61,100 - $122,200 a year
- Weekends as needed
- Mid-level
- Windows
- 1 year
- Health insurance
Exchange and eDiscovery Engineer
Vamonos IT —Ashburn, VA
- $85,000 - $120,000 a year
- Full-time
- Remote
- Microsoft Outlook
- 5 years
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
MAC Engineer II
Akima, LLC —Ashburn, VA
- $90,000 - $95,000 a year
- Full-time
- Hybrid work
- 6 years
- Research
- Mid-level
- Health insurance
- Dental insurance
Cybersecurity Service Desk - Experienced Associate
CohnReznick —Tysons Corner, VA
- $70,000 - $100,000 a year
- Background check
- Writing skills
- Mid-level
- Paid time off
- Parental leave
Data Engineer I
Andrew Morgan —Washington, DC
- Remote
- Mid-level
- 3 years
- SQL
- Paid holidays
- Disability insurance
Operations Maintenance and Support Specialist
Amatriot Group, LLC —Chantilly, VA
- $135,000 - $178,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
M365 OneDrive & Endpoint Services Engineer (Expert)
BAE Systems Inc. —Herndon, VA
- $149,603 - $254,317 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Health savings account
- Paid holidays
M365 OneDrive Migration Engineer (SME)
BAE Systems Inc. —Herndon, VA
- $149,603 - $254,317 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Health savings account
- Paid holidays

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service desk engineer jobs near sterling va

Senior Enterprise Performance Management Systems Engineer

General Dynamics Information Technology -
Arlington, VA

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Job Details

$119,000 - $161,000 a year

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Performance dashboard reports
Data integrity assurance
ITIL Foundation
Dashboard development
Operational analysis
ITIL Certification
Data visualization software proficiency
CCNP
Linux support
Telecommunications network performance monitoring
Improving system uptime or availability
CCNA
JNCIA
Automation software
IT system monitoring
System performance optimization
Business intelligence report generation
Dashboard creation support
Operating system updates
Metrics Reporting
Trend analysis
Bash
Server updates
System maintenance
IT infrastructure
Analysis skills
Business intelligence tools
Bachelor's degree
Continuous improvement
Computer management

Full Job Description

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Transform technology into opportunity as a Senior Enterprise Performance Management Systems (EMS) Engineer with GDIT. In this role, you will support mission‑critical enterprise IT systems and contribute to the modernization of agency operations.At GDIT, our people make the difference. As a Senior Enterprise Performance Management Systems Engineer, you will help ensure today’s operations remain secure while enabling a smarter tomorrow. We are seeking a highly motivated Enterprise Performance Engineer and NetScout Administrator to support the ETM‑NG program at the Pentagon. This position is responsible for administering, expanding, optimizing, and operating the NetScout performance monitoring platform across multiple security domains.The successful candidate will act as a trusted advisor to operations teams and government stakeholders by converting network performance data into actionable insights. Key responsibilities include dashboard development, service performance monitoring, KPI definition, executive reporting, troubleshooting complex performance issues, and supporting the continued deployment of enterprise observability capabilities.This role requires close collaboration with Network Operations, Service Management, Cybersecurity, and Government leadership to enhance visibility into network health, application performance, user experience, and mission‑critical services. Strong technical expertise and the ability to communicate clearly with non‑technical audiences are essential.HOW AN EMS ENGINEER WILL MAKE AN IMPACT

Administer, maintain, and optimize NetScout nGeniusONE, nGeniusPULSE, InfiniStream, and associated performance monitoring infrastructure.
Provide day-to-day administration of Red Hat-based Linux distributions (CentOS, RHEL, Oracle Linux). Troubleshoot system-level issues, analyze OS logs, and monitor disk space, CPU, and memory utilization.
Utilize Bash/Shell scripting to automate routine administrative tasks and system backups.
Plan and execute server migrations and operating system upgrades. Assist in transitioning legacy enterprise systems from CentOS 7 to Oracle Linux 9 while ensuring minimal downtime.
Perform pre-migration compatibility assessments on existing configurations, libraries, and application dependencies.
Validate post-migration system integrity, user permissions, and service functionalities.
Support deployment and expansion of enterprise monitoring capabilities across multiple network enclaves.
Configure service monitors, service dashboards, alerting thresholds, and reporting capabilities.
Ensure platform availability, data integrity, and monitor coverage of critical enterprise services.
Develop operational dashboards and service health views supporting enterprise network operations.
Establish and maintain Key Performance Indicators (KPIs), service level metrics, and performance baselines.
Analyze network traffic patterns, latency, packet loss, retransmissions, application response times, and user experience metrics.
Identify trends and proactively recommend improvements to increase service reliability and operational effectiveness.
Produce daily, weekly, and monthly service performance reports for Government leadership.
Translate complex technical findings into concise operational impacts, risks, and recommendations.
Participate in customer briefings and performance review meetings.
Own and continuously improve recurring operational performance briefings, including dashboard interpretation, trend narratives, and mission impact summaries.
Utilize NetScout packet level and service level data to investigate performance degradations and service disruptions.
Collaborate with Network Operations, Systems Administration, Cybersecurity, and Service Desk teams during incident response activities.
Provide data driven recommendations for problem resolution and service restoration.
Correlate NetScout findings with ServiceNow incidents, problems, and changes to improve event context, escalation quality, and service restoration outcomes.

WHAT YOU’LL NEED TO SUCCEED (Required)Education: Bachelor’s Degree. An additional 4 years of experience may be substituted in lieu of degree.Clearance: Active Top-Secret.Certification(s): Active Security+ CE (or higher) at time of hire. Candidates should possess one or more networking, observability, monitoring, or service management certifications such as CCNA, CCNP, JNCIA, JNCIS, ITIL Foundation, Splunk, Dynatrace, ThousandEyes, SolarWinds, or equivalent industry certification.Experience: 5+ years of experience supporting enterprise monitoring, network operations, observability platforms, performance engineering, or enterprise network environments.Technical Requirements:

Experience administering NetScout nGeniusONE and InfiniStream solutions is highly desired but not required.
Experience supporting enterprise observability, application performance monitoring, or network monitoring platforms will be considered.
Strong background in network performance monitoring, enterprise observability, service assurance, or operational analytics.
Enterprise with Monitoring & Observability Platforms, Networking Technologies, Performance Analysis, Reporting & Visualization, and Automation & Integration.
Candidates should possess experience with one or more of the following:
Experience with Enterprise Monitoring & Observability Platforms such as NetScout nGeniusONE, NetScout InfiniStream, InfoVista, Splunk, ThousandEyes, Dynatrace, AppDynamics, or SolarWinds.
Performance Analysis experience utilizing Network latency analysis, Application performance monitoring, Traffic flow analysis, Capacity planning, Service performance baselining, and Trend analysis.
Experience with Reporting & Visualization tools such as Power BI, Tableau, Excel Analytics.

GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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Refine Your Search

service desk engineer jobs in sterling va

Senior Enterprise Performance Management Systems Engineer

Help Desk Engineer - Tier II

Service Desk Technician/Onsite Engineer

Customer Success Manager

Tier 2 Service Desk L2

Service Center Analyst

Sr. Customer Success Manager

Sr. Customer Success Manager (TS/SCI Required)

Operations Team Shift Lead

IT Support Administrator II

Service Center Frontline Account Manager

Exchange and eDiscovery Engineer

Service Desk Manager

MAC Engineer II

Cybersecurity Service Desk - Experienced Associate

Data Engineer I

Operations Maintenance and Support Specialist

Help Desk/ Windows Support

M365 OneDrive & Endpoint Services Engineer (Expert)

M365 OneDrive Migration Engineer (SME)

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