Top 338 Service desk support Jobs in Sterling Va

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Tier 1 Help Desk Technician
Iron Bow Technologies —Herndon, VA
- $22 - $27 an hour
- Full-time
- Mid-level
- Office
- Travel
Help Desk Specialist
Evolver Inc —Reston, VA
- Full-time
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
11d
IT Service Desk Technician
Everfox —Herndon, VA
- $56,200 - $73,700 a year
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Paid time off
- 401(k) matching
IT Service Desk Technician
ICEYE US —Herndon, VA
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Paid time off
Quick Apply
13d
Help Desk Specialist I (Tier 1 Agent)
Titan Technologies —Ashburn, VA
- $18 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- 1 year
Quick Apply
10d
Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Service Desk Analyst
Emergent Staffing —Washington, DC
- $35 - $50 an hour
- Full-time
- Mid-level
- 3 years
- SQL
Quick Apply
Jr Software Trainer
CGI Group, Inc. —Alexandria, VA
- $58,000 - $136,200 a year
- Monday to Friday
- Classroom
- Computer literacy
- Bachelor of Science
- Paid parental leave
- Paid holidays
4d
Help Desk Manager
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- Bachelor's degree
- Fair chance
MSP - Sys Admin / Desktop Support (Field Ops Team) - MSP Required
Neteffects —Washington, DC
- $35 - $42 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
MSP - System Admin/ Desktop Support (Field Ops team) - MSP Required
Neteffects —Washington, DC
- $35 - $42 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
4d
Consultant, Momentum Financials Functional Support (TS/SCI w/ Polygraph)
Deloitte —Arlington, VA
- $97,700 - $162,800 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)
Deloitte —Arlington, VA
- $113,000 - $188,400 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
Service Desk Technician II
Ntiva —McLean, VA
- $50,000 - $55,000 a year
- Hybrid work
- Google Workspace
- Computer Science
- English
- Health savings account
- AD&D insurance
Quick Apply
4d
Help Desk Technician I - Mon-Fri (6AM-230PM)
Red River —Chantilly, VA
- Full-time
- Windows
- Continuous improvement
- Experience equivalent to degree accepted
13d
Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
Help Desk Technician
NVR, Inc —Reston, VA
- $55,000 - $60,000 a year
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Profit sharing
- Disability insurance
CBP Technology Service Desk
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

Apply Now

Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Apply Now

Refine Your Search

service desk support jobs in sterling va

Help Desk Specialist

Tier 1 Help Desk Technician

Help Desk Specialist

Help Desk Specialist II (Tier 2 - Advanced Support)

IT Service Desk Technician

IT Service Desk Technician

Help Desk Specialist I (Tier 1 Agent)

Desktop Support Specialist (Mid Level)

Service Desk Analyst

Jr Software Trainer

Help Desk Manager

MSP - Sys Admin / Desktop Support (Field Ops Team) - MSP Required

MSP - System Admin/ Desktop Support (Field Ops team) - MSP Required

Consultant, Momentum Financials Functional Support (TS/SCI w/ Polygraph)

Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

Service Desk Technician II

Help Desk Technician I - Mon-Fri (6AM-230PM)

Part-Time IT Support Assistant

Help Desk Technician

CBP Technology Service Desk

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