Top 3 Tier 2 support engineer Jobs in Stevens Point, Wi

Tier 2 Support Engineer
Wildcard —Stevens Point, WI
- $45,000 a year
- Full-time
- Background check
- Google Workspace
- 5 years
- Paid holidays
- Relocation assistance
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Automation Engineering Technician
Complete Control Solutions —Mosinee, WI
- $50,000 - $80,000 a year
- Email
- Mid-level
- High school diploma or GED
- Driver's License
- Travel reimbursement
- Profit sharing
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Tier 2 Support Engineer
Wildcard —Stevens Point, WI
Provide customer updates via ticket system, email, and phone calls. Works with team to assign technical resources to issues. Must be able to lift 25 pounds.
$45,000 a year
Quick Apply
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AROW Global Corporation —Mosinee, WI
Use of hand tools (drills, screwdrivers, hammers) and various measuring equipment. Ability to read/use a tape measure and various hand tools.
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Tier 2 Support Engineer

Wildcard -
Stevens Point, WI

Quick Apply

Job Details

Full-time
$45,000 a year

Benefits

Paid holidays
Relocation assistance
Health insurance
Dental insurance
401(k)
Vision insurance
Paid sick time

Qualifications

Mobile device support
Linux support
VoIP administration
Equipment troubleshooting
Programming languages
Computer hardware
Desktop (troubleshooting support)
Computer networking
macOS
Telephone systems
Video conferences (communication methods)
Desktop administration
Shell Scripting

Full Job Description

Are you a technology professional looking to leverage your skillset and be part of a growing Managed Service provider? We are Wildcard Corp., one of the midwest’s best-kept secrets of technology fanatics. Our Tier 2 Support Engineer provides next level support to our customers, helps to guide our Tier 1 support team and is a resource for all staff. We are looking for a candidate who loves cutting edge technology and thrives in a relaxed, modern work environment.

Why should you work at Wildcard?

Our office environment offers unparalleled flexibility. We firmly believe in giving our staff the freedom to take care of their personal lives. We offer a hybrid work environment with flexible scheduling. Wildcard offers a competitive salary including a comprehensive benefits package. We offer a full insurance plan, including medical, dental, and vision, personal time off, and paid holidays as well as a 401K.

Learn more about Wildcard Corp. at wildcardcorp.com

This is a full-time position with full benefits. You must be a U.S. Citizen to be considered for this position due to contracting requirements. Applicants on Visa will not be considered.

Duties:

Uses problem solving process to resolve customer issues
Gather site & technical requirements
Provide customer updates via ticket system, email, and phone calls
Sets up and provides updates to user accounts and workstations
Update Knowledge base articles in Dashboard system

Support and maintain VoIP phones and accounts, Mobile Devices and Video Conferencing Hardware
Managing support for approved enterprise business applications and services
End User education and training when appropriate
Works with staff to resolve customers issues and concerns
Provides assistance in maintaining all corporate systems, applications, tools and services with a strong focus on security
Assists in tracking hardware assets & warranty information

Maintains back ups systems in accordance with company guidelines
Works with team to assign technical resources to issues
Maintains technical documentation, manuals and IT policies
Conducts research on new technology stacks as well as provides recommendations to senior staff for future use
Provides daily guidance to 2-4 support staff
Works with some supervision
Participates in rotational on call schedule
Must be able to lift 25 pounds
Must be able to climb a ladder carrying equipment (1-15lbs)
Must be able to sit or stand for over an hour without issues

Requirements:

Must be a US citizen
Must have either an Associate's or Bachelor's degree in Computer Information Services, Network Services, or 5 years of relevant experience in an IT position
Experience with Linux, MacOS and Microsoft operating systems.
Experience with VoIP systems
Experience working with systems like LDAP to include Microsoft Active Directory
Experience supporting, managing and improving workplace technologies like Google Suite, Slack, Trello, and Jira
Experience using basic scripting languages including powershell
Experience with databases to include MySQL, PostgreSQL, and MSSQL
Experience in basic networking concepts
Experience supporting both In-House and Remote Teams
Strong critical thinking and troubleshooting abilities
Excellent written and verbal communication skills
Must be able to work at our Stevens Point, WI offices
Must be able to pass a background check

Benefits:

Competitive compensation
Healthcare with Dental
Paid vacation
Paid sick days
Paid holidays
Relocation assistance available

If you are interested in this position please prepare and send a PDF letter of interest and resume to [email protected]. In the letter please tell us about yourself, what kind of background you come from, why you are interested in this opportunity, and why you believe you would make a good fit. The subject line should read Tier 2 Support Engineer.

Wildcard Corp. is an Equal Opportunity/Affirmative Action employer. The policy of Wildcard Corp. is to fully comply with applicable federal, state and local laws, rules and regulations in regards to non-discrimination in the workplace. It shall be the policy of Wildcard Corp. to not discriminate due to race, color, religion, sex, sexual preference, national origin, disability, age, military status, or veteran status.

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