This position is Care Coordination
Application Requirements:
- Cover letter - You will not be considered if you do not submit one!
- Share with us, in your cover letter, your interest or experience in Holistic Health.
- Resume
- Three references including name, relationship, phone number and email address.
- Please send your cover letter and resume to [email protected]
Position Requirements:
- Basic knowledge and interest in holistic health care.
- Caring and professional nature.
- The desire to learn new skills, perspectives, and ideas.
- Assertive and authentic personality.
- Growth Mindset and desire to grow with the business.
- Self-motivated; someone who looks for opportunities to improve the experience at the clinic.
- Confident in working in a tight-knit team environment.
- Excellent oral and written communication skills.
- Well-organized, detail-oriented, and punctual.
- Quick integration of new materials and protocols.
- Learning new systems quickly, flexibility with a fast-paced clinic environment.
- Background in nutrition, sales, teaching/coaching, or mental health setting is helpful.
- Pass criminal background check.
Duties Include:
- Able to manage participant reception area and clinic flow.
- Navigating EHR system (Charm) in a precise and accurate manner.
- Supporting providers during participant appointments. (Scribing, charting, hands-on assistance)
- Effectively communicating messages within team work environment.
- Empower and motivate participants to take action in their lives.
- Coaching participants and teaching them new concepts to achieve better wellness.
- Connecting with people of all backgrounds.
- Attending, organizing, and participating in community outreach.
Additional Opportunities for Growth Include:
- Working with participants one-on-one with a variety of therapies.
- Learning and performing neurotherapy.
- Self-Driven projects in an area that you are passionate about.
Are we a good fit for you?
Secoya Health supports medical freedom for both clients and staff. If you are unfamiliar with medical freedom, you may not be a great fit for our organization.
Watch our Video!! https://youtu.be/qirN3tGaY6s
About Secoya Health
At Secoya Health, the focus is holistic, mind–body care that transforms lives. The mission is to empower individuals to take charge of their health through a unique, integrative approach that blends functional medicine, neuro-emotional care, and total wellness support.Core Values
Put People First
- Actively prioritize the well-being and growth of individuals—team members, partners, and participants—by listening, being proactive, and delivering personalized solutions.
Do the Right Thing
- Practice radical honesty and ethical decision-making, even when it’s difficult or unprofitable. Speak with kind candor and uphold uncompromising integrity.
Own Your Impact
- Take full responsibility for outcomes. Embrace challenges with a proactive mindset and encourage others to solve problems and improve continuously.
Collaborate to Grow
- Foster teamwork by actively sharing ideas, supporting others, and working together to create meaningful results for participants.
Learn and Evolve
- Embrace challenges as opportunities for growth. Commit to continuous personal and professional development to become your best self.
Deliver Results That Matter
- Relentlessly pursue excellence by focusing on measurable outcomes that drive lasting impact for participants.
Our Purpose
Secoya Health believes every person deserves a life without limitation and is dedicated to optimizing mind and body through a natural, whole-person wellness approach. Secoya Health is committed to guiding participants in maximizing their potential and unlocking their highest quality of life.
Our Mission
We ignite mind-body transformations, empowering people to become their best selves and live their dream lives.
Our Vision
Secoya Health is setting a new standard in holistic wellness care delivering whole person, mind-body transformation in a collaborative team environment. We are dedicated to transforming the lives of participants and their families by equipping them with the tools, wisdom, and insights needed to thrive in today’s hectic world.
If the idea of helping people heal while working in a mission-driven, growth-oriented holistic clinic excites you, this may be the right place.
Position Summary
The Care Coordinator is a role in terms of responsibilities (not remote), with the primary focus on care coordination, reception, and participant support. This role is ideal for someone who:
- Thrives in a fast-paced, multi-tasking environment,
- Loves connecting with people and guiding them through their care journey.
Your time will be spent on care coordination & reception duties.
What Success Looks Like
- Building strong, trusting relationships with participants through compassionate, timely communication.
- Confidently managing multiple moving parts: phones, scheduling, check-in, follow-ups, and documentation, without dropping details.
- Consistently making high-volume follow-up calls to support participant engagement and satisfaction.
- Taking initiative, being solution-oriented, and contributing to a positive, growth-minded team culture.
Key Responsibilities
Care Coordination & Reception
- Coordinate participant care, including scheduling, reminders, follow-ups, and intake.
- Manage the reception area and clinic flow, ensuring participants feel welcomed, seen, and supported.
- Serve as a main point of contact for participant questions, concerns, and scheduling needs.
- Make 25-50 follow-up calls daily to check in, support engagement, and ensure participant satisfaction.
- Navigate the EHR system Charm (and other CRM tools) in a precise and accurate manner.
- Document all participant interactions, appointments, and follow-ups clearly and promptly.
- Educate participants on Secoya’s services, including Direct Primary Care (DPC), QNRT, Neurofeedback, IV Therapy, and more (training provided).
- Communicate effectively within a tight-knit team, relaying messages and updates clearly and quickly.
- Empower and motivate participants to take action in their lives and health journeys.
- Attend, organize, and support occasional community outreach events as needed.
Competencies
- Outstanding communication: Clear, kind, and professional verbal and written communication.
- High-capacity multitasking: Ability to manage phones, participants at the front desk, scheduling, and documentation at the same time.
- Organization & detail: Strong organizational skills and attention to detail in a fast-paced clinic environment.
- People-first mindset: Caring, professional nature with genuine interest in holistic and functional medicine.
- Creative eye: Comfort being on camera and behind the camera, with a basic eye for composition, branding, and storytelling.
- Tech-comfortable: Ability to learn new systems quickly, including Charm (EHR), CRM tools, and simple editing apps.
- Growth mindset: Desire to grow with the business, receive feedback, and continually improve.
- Ownership: Self-motivated, proactive, and willing to take responsibility to improve the participant experience.
Education & Experience
Education:
- High school diploma or GED required.
- Associate’s or bachelor’s degree preferred.
Experience:
- 1–2 years in healthcare, administrative, customer service, or reception roles preferred.
- Experience making high-volume calls and managing schedules is a plus.
- Background in sales and/or customer service is helpful.
Bonus Skills (Not Required, but Nice to Have):
- Familiarity with website platforms (Squarespace, Wix, WordPress).
- Basic understanding of SEO or email platforms (e.g., Mailchimp).
- Must be able to pass a criminal background check.
Physical Requirements
- Able to sit at a desk for long periods while working on a computer or phone.
- Occasionally required to record content, gather media, or assist with office needs.
HOW TO APPLY
Think you’re the right fit? We’d love to hear from you. Please submit your resume and a cover letter telling us why you’re excited about the opportunity to join Secoya Health!
Compensation & Bonus Structure
This is a full-time, hourly position with a base pay range of $20-$24 per hour, depending on experience and qualifications.
Base Pay: $20.00 – $24.00 per hour, depending on experience and qualifications. Opportunities for pay increases with the achievement of key performance indicators (KPIs)in areas such as:
- Participant satisfaction and retention
- Follow-up consistency and documentation accuracy
Details of bonus or KPI structures can be discussed during the interview process.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- What days of the week are you available to work?
Education:
- High school or equivalent (Required)
Experience:
- Administrative: 1 year (Preferred)
Ability to Commute:
- Woodbury, MN 55125 (Required)
Work Location: In person
