Job Title: Systems Training Specialist – Low Voltage Systems (Healthcare & Education)
Location: Greater Sacramento Valley, CA
Job Type: Full-time, Hybrid In-Office/Remote
Industry: Low Voltage Contracting
Experience Level: Mid-Level
Compensation: Salaried, $60K-$80K per year, dependent on experience
About Us:
We are a growing leader in the low voltage electrical industry, delivering high-quality solutions in life safety and communications systems. Our specialties include nurse call systems, school critical communications, audio/visual systems, and fire/security systems installation and support.
Position Overview:
The Systems Training Specialist is responsible for customer education, training, and long-term user adoption. This role partners with healthcare and education clients to develop engaging learning experiences, deliver instructor-led and virtual training, create educational resources, and support successful system adoption.
Key Responsibilities:
Customer Education & Implementation Support
· Lead customer education during new system implementations and upgrades.
· Coordinate training activities before, during, and after system go-live.
· Conduct workflow assessments to tailor training to customer needs.
· Support implementation teams to ensure a successful transition and user readiness.
Training & Education Delivery
· Design and deliver instructor-led, virtual, one-on-one, and train-the-trainer programs.
· Develop customized learning plans for end users, administrators, IT, facilities, and leadership.
· Evaluate training effectiveness and continuously improve curriculum.
· Provide refresher training and onboarding for new client personnel.
Digital Learning & Content Development
· Collaborate to develop and maintain a digital training library including videos, quick-reference guides, presentations, workflow diagrams, and e-learning modules.
· Create reusable instructional templates and standardized onboarding materials.
· Maintain current documentation reflecting software and system updates.
Customer Success & Ongoing Education
· Build trusted relationships through proactive education and coaching.
· Monitor user adoption and recommend additional training opportunities.
· Serve as the primary resource for customer education throughout the client lifecycle.
Internal Collaboration
· Partner with Sales, Operations, Engineering, and Service teams to coordinate training plans.
· Share customer feedback to improve products, processes, and educational materials.
Qualifications:
Required
· 3+ years of experience in corporate training, customer education, instructional design, customer success, healthcare education, or related field.
· Outstanding presentation, communication, and facilitation skills.
· Experience creating professional training materials.
· Ability to explain technical concepts to non-technical audiences.
· Comfortable presenting to and training mixed audiences -- end users, clinical staff, administrators, IT staff, and leadership
· Valid California driver's license with a clean driving record and willingness to travel throughout Northern California.
Preferred
· Experience with digital content creation tools (video recording/editing, screen capture, or instructional design platforms)
· Familiarity with low voltage systems (nurse call, critical communications, fire alarm, A/V, or similar)
· Clinical certification or licensure (e.g., RN) for candidates primarily supporting healthcare implementations
Work Environment:
· Office environment, temperature-controlled
· Work Location: Northern California, with visits to client sites
· Physical demands: Repetitive movement of hands and fingers, ability to lift up to 25–50 lbs.
· Travel required: minimal
What We Offer:
· Competitive salary and benefits package
· Health, dental, and vision insurance fully paid for by Company
· 401(k) with company match
· Paid time off and holidays
· Company-provided laptop and cell phone
· Career growth opportunities within a supportive and mission-driven company
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: Hybrid remote in Stockton, CA 95205
