Top 2 Marriott Jobs in Stockton Ca

Hotel Front Desk - Marriott
Marriott —Lodi, CA
- From $17 an hour
- Part-time
- Customer service
- English
- Hotel
- Paid time off
Quick Apply
10d
Housekeeper - Marriott
Marriott —Lodi, CA
- From $18 an hour
- Extended hours
- Hotel
- Cleaning
- In-person
- Paid time off
- Employee discount
Quick Apply
3d

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Hotel Front Desk - Marriott

Marriott -
Lodi, CA

Quick Apply

Job Details

Part-time | Full-time
From $17 an hour
10 days ago

Benefits

Paid time off

Qualifications

Customer communication
Customer service
English
Computer skills

Full Job Description

Hotel Front Desk
Job Description

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
Process all payment types such as room charges, cash, checks, debit, or credit.
Provide guests with room and hotel information, directions, amenities and local interests
Process all check-outs including resolving any late and disputed charges.
Secure payment, verify and adjust billing as needed
Adapt to changes as instructed by guest or management
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping and Maintenance to resolve all guest issues and concerns.
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Complete all required Marriott training and any additional training assigned by management.
Attend daily and weekly meetings conducted by management.

Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Communicate any emergency, lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages
Input group or event information in the system as instructed by FOM
Work with your team to achieve goals, such as enrollments
Work with Housekeeping to ensure all rooms are ready for guests on time, recording any issues and relying to maintenance
Act as a communication hub for all departments
Check in and out all events and ensure event leaders have everything as outlined in their contract
Other duties as assigned by Management

Requirements

A warm, people-oriented demeanor
Excellent communication skills
A team-first attitude
A gift for paying attention to the smallest details
A self-starting eager to find solutions and answers on your own
Savvy with technology
Ability to work a varied schedule including nights, weekends, and holidays
1-year customer service experience minimum
Hotel/reservations experience preferred
Experience with Property Management Systems and/or FOSSE a big plus

Job Types: Part-time, Full-time

Pay: From $17.00 per hour

Benefits:

Paid time off

Application Question(s):

Do you have open availability to be scheduled to potentially work any shift, on any day? This includes the possibility of weekends and holidays. These are requirements of this position.

Experience:

Marriott: 1 year (Preferred)
Customer service: 1 year (Preferred)
Hotel Front Desk: 1 year (Preferred)

Work Location: In person

Quick Apply

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marriott jobs in stockton ca

Hotel Front Desk - Marriott

Housekeeper - Marriott

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