SHIFT:
Work Schedule is Saturday and Sunday. Must be available to conduct New Hire Orientation on the weekday between 8 AM - 4:30 PM.
Any schedule is subject to change based on business needs.
JOB SUMMARY:
The Admissions Coordinator facilitates the admission of residents to O’Connor Woods Meadowood SNF. The coordinator also provides administrative support for those admissions as well as coordinating internal marketing activities, and front desk administrative support.
ESSENTIAL JOB FUNCTIONS:
Admissions
A. Works with O’Connor Woods Admissions team to facilitate admission of residents. Prepares admission information for distribution to appropriate staff members.
B. Coordinates placement of resident with facility staff.
C. Conducts facility tours, discusses admission with families, conservators, clients, and case managers as needed.
D. Assures the completion of the Admissions Packet with resident and/or family. Makes certain that documentation is thorough, timely, and complete.
E. Provides resident and/or resident representative with required admission documents and ensures that the facility receives the necessary documents on admission (i.e. doctor’s orders, physician selection, acute transfer data, etc.).
F. Documents pertinent information related to admissions.
G. Prepares and distributes weekly, monthly and quarterly reports as well as census information reports to the Admissions team.
H. Provides direct support to other departments as needed including but not limited to reports, communication with residents and families as needed.
Customer Service/Front Desk
A. Offers assistance to clients in a timely manner, call lights, telephones, requests, etc.
B. Takes the initiative to resolve client concerns or confirms that the appropriate party resolves the concerns.
C. Makes referrals to the appropriate supervisor of resident's needs.
D. Greets all customers and vendors.
E. Answers and directs phone calls to the appropriate member on the team.
Marketing/Customer Relations
A. Promotes positive client relations programs and assists in the education of families and residents about the facility services and staff to support their needs.
B. Serves as a member of committees whose purpose is to enhance resident and community relations.
C. Participates in special events and presentations targeted at internal marketing education.
QUALIFICATIONS:
Training and Experience:
A minimum of two years' experience in long term care facilities and/or program is desirable. Basic computer skills required.
1. Current California LVN licensure (to be maintained as active and in good standing during employment).
2. Current CPR (to be maintained as active and in good standing during employment).
3. Thorough documentation skills including grammatical, spelling and organization.
4. If required to operate a company vehicle during the course of employment, must meet the requirements to be an eligible driver. Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years.
5. The ability to read, write and communicate to residents, staff, families, vendors, and all business relationships in English language.
6. Ability to pass a criminal background clearance check, drug screen, physical and TB test.
7. Able to work in excess of 40 hours per week (upon Dept. Director approval) with the possibility of a varied schedule.
8. Must have excellent organization and time management skills.
9. Must be able to communicate with all levels of staff in an effective, neutral and professional manner.
10. Ability to function as a member of the team in a multi-task environment.
11. Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and changing business conditions.
12. Proficient in the use of computers and associated software.
Job Knowledge:
General knowledge of principles of nursing care and human relations. Some knowledge of reimbursement and public assistance programs helpful.
