Top 117 Bilingual customer service associate Jobs in Stoneham, Ma

Customer Support Specialist - 29 hours
Eastern Bank —Wakefield, MA
- From $21 an hour
- Part-time
- Bilingual
- Sales
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Customer Support Specialist - Part-time
Eastern Bank —Wakefield, MA
- $21 an hour
- Part-time
- Bilingual
- Sales
- Writing skills
Quick Apply
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Spanish
- English
- Research
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Service Rep II-2
NeighborHealth —Revere, MA
- Online Application
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Support Representative (Part Time)
Greater Lawrence Family Health Center —Methuen, MA
- Part-time
- Spanish
- Computer literacy
- Internal Medicine
- Tuition reimbursement
Quick Apply
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Framingham, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Newton, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
11d
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Chelmsford, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
12d
Customer Experience Specialist
Kuhlman Electric —Danvers, MA
- $21 - $28 an hour
- Full-time
- English
- Typing
- In-person
- Paid training
- Health insurance
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Waltham, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
CUSTOMER SERVICE REPRESENTATIVE (REQIRED TO WORK WEEKEND)
SHIVA SHIP FOR YOU INC DBA THE UPS STORE —Natick, MA
- $16.50 - $24.00 an hour
- Full-time
- In person
- Spanish
- English
- Cash register
- Health insurance
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Boston, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
11d
Retail Customer Service Representative
BellaVant Group inc —Winchester, MA
- $800 - $1,200 a week
- Full-time
- Bilingual
- Background check
- Supervising experience
- Flexible schedule
Quick Apply
Customer Service Representative (CSR)
MSI —Norwood, MA
- $18.75 - $21.75 an hour
- Overtime
- Spanish
- Microsoft Outlook
- Word processing
- Disability insurance
- Health insurance
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Lynn, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
5d
Bilingual Call Center Representative / Member Liaison
Healthcare Financial, Inc. —Quincy, MA
- $42,000 - $45,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Customer Service Representative - Bilingual In Spanish
Cintas —Chelmsford, MA
- $21.05 - $26.54 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- AD&D insurance
Bilingual Outbound Enrollment Specialist
Pomelo Care —Boston, MA
- $21.63 - $26.44 an hour
- Overtime
- Remote
- Spanish
- English
- Children
- Paid parental leave
- Health savings account
10d
Bilingual Customer Service Specialist
EF (Education First) —Boston, MA
- Overtime
- Spanish
- English
- Office
- Paid holidays
- Disability insurance

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Customer Support Specialist - 29 hours

Eastern Bank -
Wakefield, MA

Quick Apply

Job Details

Part-time
From $21 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance

Qualifications

Computer operation
Customer communication
Data entry
Telecommunications headsets

Full Job Description

Please note, this role requires some onsite training in our Wakefield, MA office on a hybrid schedule.

Part- time hours

Starting Rate: $21.00

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.

Customer Support Specialist I & II: This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. Must develop the necessary skills to work independently in a remote or onsite environment.

Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will have a varying degree of complexity. The Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Must maintain a thorough knowledge of bank products, services, policies, and procedures. responsible for achieving departmental service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment.

Responsibilities:

Customer Support Specialist I: Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services.

Customer Support Specialist I:

Must maintain a detailed knowledge base of bank’s basic products, services, policies, procedures, maintenance, and regulatory requirements. Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
Ensures effective customer communication by utilizing superior verbal and written skills.
Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
Responsible for achieving entry level sales and service standards as set forth by senior management.

Education and Experience:

Customer Support Specialist I

Associate’s degree or related knowledge/skills base gained through experience preferred.
Customer Service background preferred.
Call Center experience preferred
Service and sales background a plus
PC and data entry skills required
Proven previous job stability a must

Skills/Knowledge:

Customer Support Specialist I

Excellent written communication skills
Excellent verbal and listening skills including good grammar, tone of voice and diction
Ability to work effectively with others in a diverse population
Punctuality and consistent work attendance is required
Bilingual a plus

Working Conditions:

Must be flexible and adaptable about work schedules, which may include evenings and weekends
Must have the ability to use a headset and sit for long periods of time
Must be able to work in a fast paced, high volume work environment
Moderate to high noise level

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Quick Apply

Refine Your Search

bilingual customer service associate jobs in stoneham, ma

Customer Support Specialist - 29 hours

Customer Support Specialist - Part-time

Call Center Representative

Customer Service Rep II

Customer Service Rep II-2

Customer Support Representative (Part Time)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Customer Experience Specialist

Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)

CUSTOMER SERVICE REPRESENTATIVE (REQIRED TO WORK WEEKEND)

Bilingual Customer Service Specialist (Spanish)

Retail Customer Service Representative

Customer Service Representative (CSR)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Call Center Representative / Member Liaison

Customer Service Representative - Bilingual In Spanish

Bilingual Outbound Enrollment Specialist

Bilingual Customer Service Specialist

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