Top 18 Remote help desk Jobs in Stony Brook, Ny

Level I Helpdesk Technician
Acture Solutions Inc —Hauppauge, NY
- $40,000 - $55,000 a year
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
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Helpdesk Technician
Enersys —Commack, NY
- $50,000 - $65,000 a year
- Overtime
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
4d
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
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Help Desk / Network Engineer
IT Group of NY —Babylon, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Residential
- Analysis skills
- Health savings account
- Health insurance
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IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
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Specialist, PC Support II
MSC Industrial Supply Co. —Melville, NY
- $65,660 - $83,589 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Health insurance
8d
IT Systems Administrator
Orbic Electronics Manufacturing, LLC —Hauppauge, NY
- $80,000 - $90,000 a year
- Full-time
- Google Workspace
- Office
- AWS
- Health insurance
- Dental insurance
Quick Apply
10d
Windows Helpdesk Support
Xperteks —Wilton, CT
- Full-time
- Google Workspace
- Mid-level
- Windows
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Computer Technician
Fairfield University —Fairfield, CT
- Weekends as needed
- Background check
- Classroom
- Bachelor of Science
TAC, Systems Support Engineer
Clever Devices Ltd. —Woodbury, NY
- $90,000 - $120,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
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SR. FIELD SERVICES ENGINEER
Brightway Living & Learning —Smithtown, NY
- $55,000 - $60,000 a year
- Full-time
- Azure
- Mid-level
- Residential
- Paid training
- Health insurance
Quick Apply
TAC Engineer I
Clever Devices Ltd. —Woodbury, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Engineering
- Paid holidays
- Disability insurance
Quick Apply

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IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
Actively work on help desk tickets, including troubleshooting, resolving, and documenting technical issues. Provide leadership, coaching, and technical guidance…
$80,000 - $105,000 a year
Quick Apply
Help Desk Manager
Upward Health —Hauppauge, NY
This role combines people leadership, operational management, and technical expertise to ensure a seamless technology experience for Upward Health's clinical…
$80,000 a year
Quick Apply

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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IT Helpdesk Support
American Freight Management Company —Dublin, OH
Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required. Strong problem-solving and analytical skills.
$17 - $25 an hour
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remote help desk jobs near stony brook, ny

Level I Helpdesk Technician

Acture Solutions Inc -
Hauppauge, NY

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Job Details

Full-time
$40,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Incident management software
Windows
Microsoft Office
High school diploma or GED
Driver's License
Cloud service support
Remote access software
Azure AD
IP networking
Ticketing system technical support

Full Job Description

Job Title: Helpdesk Level 1 Technician
Location: Hauppauge, NY
Schedule: Full-Time Mon-Fri Onsite 9:00 AM t0 5:00 PM with weekend and holiday rotation participation required

Launch Your IT Career in a Role That Matters

Acture Solutions is seeking a motivated and service-oriented Helpdesk Level 1 Technician to join our team in Hauppauge, NY. This role serves as the first point of contact for internal users and multiple client environments, providing critical day-to-day technical support. If you enjoy troubleshooting, working with technology, and helping people, this is a great opportunity to grow your IT career in a fast-paced MSP environment.

What You’ll Do

Respond to and resolve Tier 1 helpdesk tickets via phone, email, and ticketing system (Autotask/Kaseya)
Provide technical support for internal staff and external clients across multiple environments
Troubleshoot hardware, software, networking, and Microsoft 365 / Azure AD issues
Escalate complex issues to Tier 2/3 engineers with clear and thorough documentation
Assist with user onboarding/offboarding, account setup, and access management
Support workstation setup, imaging, and basic device configuration
Maintain and update internal documentation, knowledge base articles, and standard operating procedures

What You Bring

High School Diploma or GED required
0-2 years of IT Support required
Associate’s degree in a computer-related field or equivalent experience preferred
CompTIA Security + strongly preferred
Familiarity with Windows environments, Microsoft 365, and Active Directory
Strong written and verbal communication skills
Ability to manage multiple support requests in a fast-paced environment
Customer-focused mindset with a willingness to learn and grow
Weekend and holiday rotation participation required

Skills for Success

Basic knowledge of Windows 10/11, Microsoft 365, and Azure Active Directory
Exposure to ticketing systems and remote support tools
Understanding of basic networking concepts (DNS, DHCP, VPN)
Experience with Autotask PSA, Kaseya, or Datto RMM is a plus
Ability to prioritize tasks and resolve issues efficiently

Who We Are
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. At Acture Solutions, we don’t just support IT—we support people. We are committed to professional growth, meaningful work, and a collaborative environment where your contributions matter.

What We Offer

Salary range: $40,000–$55,000 (based on experience)
Medical, Dental, Vision, and Life Insurance
Retirement Plan
Generous Paid Time Off
Retirement Plan
Opportunities for professional growth and skill development

Ready to Get Started?
If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver’s license and fingerprinting check are required.

Quick Apply

Refine Your Search

remote help desk jobs in stony brook, ny

Level I Helpdesk Technician

Helpdesk Technician

IT Help Desk - Supervisor

Help Desk / Network Engineer

IT Support Technician

Specialist, PC Support II

IT Systems Administrator

Windows Helpdesk Support

Computer Technician

TAC, Systems Support Engineer

SR. FIELD SERVICES ENGINEER

TAC Engineer I

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