Top 263 Service manager Jobs in Stony Brook, Ny

Service Operations Manager( IT Background)
Express Employment —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Opportunities for advancement
Quick Apply
Customer Service Manager - Self Storage
Macx —Saint James, NY
- $25.77 - $31.04 an hour
- Full-time
- Management
- Mid-level
- In-person
Quick Apply
8d
Assistant Service Manager
Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo —Patchogue, NY
- $100,000 - $140,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
13d
Service Manager
Canon U.S.A., Inc. —Melville, NY
- $77,180 - $115,580 a year
- Full-time
- 7 years
- Office
- Supervising experience
- Profit sharing
- Health insurance
12d
Toyota Service Manager
Sunrise Toyota North —Medford, NY
- $150,000 - $220,000 a year
- Full-time
- Dealership
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d
Manager, Customer Service
NARDA HOLDINGS INC —Hauppauge, NY
- $100,000 - $120,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
Quick Apply
Manager, Client Service
Bridgewater Associates —Westport, CT
- $220,000 - $400,000 a year
- 5 years
- Writing skills
- Office
Manager, Sales and Customer Service
Macy’s —Lake Grove, NY
- $64,745 - $107,755 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Supervisor, Patient Access Services (evenings)
Northwell Health —Port Jefferson, NY
- $66,300 - $108,311 a year
- Full-time
- Hospital
- Mid-level
- Quality control
Service & Installation Manager
AIR STREAM AIR CONDITIONING CORP —Woodbury, NY
- $100,000 - $135,000 a year
- Full-time
- Business development
- HVAC
- Mentoring
Quick Apply
3d
REGIONAL DIRECTOR
Rooted Hospitality Group —Center Moriches, NY
- $100,000 - $110,000 a year
- 3 years
- Analysis skills
- Bachelor's degree
- Dental insurance
- 401(k)
Quick Apply
Parts Manager
Hendrickson Enterprises —Islandia, NY
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- CDL
- Dental insurance
- Flexible spending account
Quick Apply
4d
Auto Repair Shop Manager/Service Writer
Best Price Auto —Coram, NY
- $800 - $1,600 a week
- Full-time
- Mid-level
- Organizational skills
- Computer skills
Quick Apply
Regional Service Manager
Mobile Air & Power Rentals —Stratford, CT
- $120,000 - $145,000 a year
- Urgently hiring
- Hybrid work
- Mid-level
- Office
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
Food Service Supervisor
Sayville Healthcare Management —Sayville, NY
- $30 - $35 an hour
- Full-time
- Skilled nursing facility
- Nursing home
- Mid-level
- Health insurance
- 401(k)
Quick Apply
11d
Building Automation Area Service Manager
Trane Technologies —Long Island, NY
- $112,700 - $161,280 a year
- Full-time
- Clean driving record
- Engineering
- Pass drug screening
- Paid holidays
- Health insurance
2d
Clinical Services Manager
Hospital for Special Surgery —Westport, CT
- $125,000 - $191,000 a year
- Full-time
- Outpatient experience
- Clinic
- Outpatient
Road Service Foreman/Lead Technician: Mobile Diesel Division
Mobile Auto Mechanics Inc. —Deer Park, NY
- $100,000 - $125,000 a year
- Full-time
- CDL B
- ASE Certification
- Background check
- Paid training
- Paid holidays
Quick Apply
LEAD SERVICE ELECTRICIAN / FIELD OPERATIONS LEADER
Mister Sparky —Holbrook, NY
- $40 - $45 an hour
- Full-time
- 5 years
- Residential
- Driver's License
- Paid training
- Fuel card
Quick Apply
Operations Lead Tennis Construction and Services
Laurel Group —Huntington, NY
- From $30 an hour
- Weekends as needed
- Construction site
- Mid-level
- Driver's License
Quick Apply

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service manager jobs near stony brook, ny

Service Operations Manager( IT Background)

Express Employment -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year

Benefits

Opportunities for advancement

Qualifications

Endpoint Security
Managing technical support teams
Customer communication
Customer relationship building
Client onboarding
Tooling
Team leadership
Coaching
Talent development
Endpoint Detection and Response (EDR)
Managing clients in a customer support role
Team development
Supervising experience
Quality assurance
Technology management
Customer relationship management
Customer support ticket management
Mentoring
Implementing IT solutions
Stakeholder relationship building

Full Job Description

We are seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities

Service Delivery & Operations

Lead and manage the daily operations of the Service Operations Team

Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution

Ensure team adherence to SLAs, operational standards, and service delivery expectations

Monitor ticket quality, documentation accuracy, and overall service performance

Coordinate client employee onboarding and offboarding processes to ensure accuracy and efficiency

Manage team scheduling and resource allocation to maintain appropriate support coverage

Review client concerns and coordinate timely resolutions with internal departments

Team Leadership & Performance Management

Coach, mentor, and develop Service Operations Team members

Conduct performance reviews, provide ongoing feedback, and support employee development

Monitor team KPIs, productivity, and service metrics

Foster accountability, collaboration, and continuous improvement across the team

Process Improvement & Technology Management

Identify opportunities to improve workflows, processes, and operational efficiency

Assist in implementing and managing MSP operational tools and platforms

Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives

Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions

Recommend new tools, automation opportunities, and operational improvements to leadership

Client & Stakeholder Engagement

Serve as a point of contact for service-related client escalations and operational concerns

Collaborate with leadership on operational planning and service strategy

Maintain strong communication with technical teams, vendors, leadership, and clients

Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted

5+ years in an MSP, IT support, or service operations environment

2+ years of leadership or supervisory experience

Experience coaching and developing employees

Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations

Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms

Understanding of SLAs, KPIs, reporting, and quality assurance processes

Experience coordinating client onboarding and offboarding processes

Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment

Strong leadership, organizational, and problem-solving skills

Excellent written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred

Prior MSP team management experience preferred

Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:

#2127OS

Quick Apply

Refine Your Search

service manager jobs in stony brook, ny

Service Operations Manager( IT Background)

Customer Service Manager - Self Storage

Assistant Service Manager

Service Manager

Toyota Service Manager

Manager, Customer Service

Manager, Client Service

Manager, Sales and Customer Service

Supervisor, Patient Access Services (evenings)

Service & Installation Manager

REGIONAL DIRECTOR

Parts Manager

Auto Repair Shop Manager/Service Writer

Regional Service Manager

Food Service Supervisor

Building Automation Area Service Manager

Clinical Services Manager

Road Service Foreman/Lead Technician: Mobile Diesel Division

LEAD SERVICE ELECTRICIAN / FIELD OPERATIONS LEADER

Operations Lead Tennis Construction and Services

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