JOB SUMMARY
The Assistant Program Director – Personal Training & Member Services (Student Services Program Administrator) maintains operational oversight for services within the Programming unit, including the Personal Training and Small Group Training programs, membership and guest services, and engagement initiatives and events. The position supervises and leads a dynamic team of unit personnel responsible for delivering a comprehensive schedule of programs and services. Oversees personal training operations and staff development, membership and guest sales, and campus community engagement events, including tours and open house programs. Weekend and evening work is required to meet the needs of the position.
DUTIES AND RESPONSIBILITIES
- Responsible for the day-to-day management, delivery, and assessment of the Personal Training program and Small Group Training programs, including staff development, certification compliance, scheduling, participant experience, and program growth.
- Provide operational leadership for membership services, guest services, participant engagement initiatives, and front-facing service delivery in collaboration with Business Services personnel.
- Consult with internal units, campus partners, University departments and vendors to develop and lead innovative programmatic initiatives, including initiatives to enhance program participation of underrepresented groups.
- Develop and coordinate departmental programs, special events, and strategic initiatives as assigned.
- Collaborate with campus partners to manage department participation in community events, such as Open House days, Husky for a Day program, visitor tours and Orientation programs.
- Responsible for day-to-day management of the department's administrative space, including staffing and customer service response.
- Maintain complete and accurate documentation related to all unit program activities, including risk management of programs; assess program participation and outcomes to recommend necessary modifications.
- Oversee and implement emergency action plans and risk mitigation strategies for all programs. Ensure compliance with risk management policy and university policies.
- Manage human resources for unit personnel, including maintaining appropriate staff levels, hiring, termination, training & certification compliance, creation of work schedules, payroll approvals, and employee evaluations.
- Review and recommend policy and procedure changes to the unit Assistant Director.
- Collaborate with internal units, campus partners, and external stakeholders to develop and implement innovative programs, services, and engagement opportunities that support departmental and divisional goals.
- Instruct CPR/First Aid/AED classes for student employees and the UConn Community.
- Drive department vehicles in support of departmental operations, outreach initiatives and special events.
- Participate in departmental committees, work groups, and advisory committees as assigned.
- Additional duties as requested by supervisor.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in a related field.
- Five (5) years of documented experience. One (1) year of experience leading fitness programs.
- Current First-Aid/CPR/AED Certification or ability to acquire within 6 months of hire.
- One (1) personal or strength training certification from a nationally accredited organization (e.g., ACSM, AFAA/NASM, ACE).
- One (1) group exercise certification from a nationally accredited organization (e.g., ACSM, AFAA/NASM, ACE).
- Demonstrated understanding of, stated commitment to and/or experience working with diverse populations.
PREFERRED QUALIFICATIONS
- Master’s degree in a related field.
- Documented fitness management experience, including scheduling and training staff.
- Demonstrated experience facilitating in-house development programs for fitness personnel, including personal trainers.
- Experience with software applications related to recreation program management (e.g., Fusion, Connect2Concepts, SubItUp).
- One (1) specialty fitness certification from a nationally recognized organization in functional training, corrective exercise, or special populations (e.g., NSCA, ACSM, AFAA/NASM, ACE).
- Two (2) or more specialty group exercise certifications from a nationally recognized organization (e.g., SPINNING/Cycling, ZUMBA, Yoga, TRX, Kickboxing, Pilates, Barre, Functional Training).
- First-Aid/CPR/AED Instructor Certification or ability to acquire within 6 months of hire.
APPOINTMENT TERMS
This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits, please visit UConn Health Benefits and explore the sections under the Benefits & Leaves and Engagement & Learning headers. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).
Incumbents may be required to operate a university vehicle and, as such, are required to have a driver's license and the ability to acquire a Passenger "A" endorsement or equivalent for this appointment.
TERMS AND CONDITIONS OF EMPLOYMENT
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
TO APPLY
Please apply online at Faculty and Staff Positions, Search #499668 to upload a resume, cover letter, and contact information for three (3) professional references.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on July 31, 2026.
All employees are subject to adherence to the State Code of Ethics.
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression.
The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.
