Top 32 Technical support specialist Jobs in Stoughton, Wi

Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers
JLG —Madison, WI
- $57,600 - $90,400 a year
- Full-time
- Engineering
- Mid-level
- Office
12d
Customer Technical Support Specialist
JOHNSON HEALTH TECH TRADING INC —Cottage Grove, WI
- $18 - $20 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Help Desk/Resolution Specialist
The Computer Center —Janesville, WI
- Part-time
- Writing skills
- Experience equivalent to degree accepted
- Communication skills
Desktop Support Specialist
Auxiant —Madison, WI
- Full-time
- Computer Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Support Specialist
EnsoData —Madison, WI
- $25 - $26 an hour
- Full-time
- Hybrid work
- Mid-level
- Residential
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
3d
Point of Sale Implementation Specialist - Hybrid
NORTH COUNTRY BUSINESS PRODUCTS INC —Madison, WI
- $20 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Computer Support Specialist
Flad Architects —Madison, WI
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid holidays
7d
IT Help Desk Specialist II
University of Wisconsin System —Madison, WI
- $24 - $28 an hour
- Online Application
- Mid-level
- Office
- Windows
- Health insurance
IT Service Desk Specialist
Renuity —Madison, WI
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
13d
BAS Technical Support Specialist
SBF Search, LLC —Madison, WI
- $115,000 - $135,000 a year
- Remote
- 5 years
- Basic math
- Travel
- Disability insurance
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Janesville, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
MO-4/11 - 141660 - Desktop Support Specialist
FHR —Madison, WI
- Windows
- Computer networking
- Senior level
Quick Apply
Technical Support Specialist (Hay Tools Products)
KUHN NORTH AMERICA —Brodhead, WI
- Mid-level
- Associate's degree
Field Application Specialist - HammerHead
HammerHead —Lake Mills, WI
- $84,000 - $105,000 a year
- Full-time
- Microsoft Word
- Construction site
- Mid-level
- Health insurance
- Dental insurance
13d
HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Madison, WI
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

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Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers

JLG -
Madison, WI

Apply Now

Job Details

Full-time
$57,600 - $90,400 a year
12 days ago

Qualifications

Live chat
Customer follow-ups
Heavy equipment electrical system troubleshooting
Knowledge management
Engineering equipment malfunctions diagnostics
Email customer support
Technical support via phone
Phone communication
Engineering
Mid-level
Incident Escalation
Post-sales issue resolution
Industrial equipment troubleshooting
3 years
High school diploma or GED
Managing clients in a customer support role
Heavy equipment hydraulic system troubleshooting
Collaboration with product development teams
Bachelor's degree in engineering
Electrical systems
Industry trends
Organizational skills
Customer service knowledge base
Online help documentation
Technical support via email
Customer information system software
Technical writing experience within technology
Communication skills
Technical Proficiency
Mechanical troubleshooting

Full Job Description

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The experienced and highly skilled Technical Service/Support Specialist will deliver cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

Provide technical assistance and support for incoming queries and issues related to equipment.
Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
Document all customer interactions and technical issues in the customer relationship management (CRM) system.
Support two model families (AWP, TMH or Scissor) model families
Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment.
Utilize technical documentation and resources to provide accurate solutions and guidance.
Escalate unresolved issues to internal teams and/or management for guidance.
Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction.
Support internal team members with troubleshooting tips in the chat group environment.
Share product content, documents or other troubleshooting content with the team.
Utilize current knowledge articles for resolving customer issues.
Communicate knowledge article usage to the customer base.
Communicate with the knowledge writer team if inaccuracies are found.
Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented.
Stay current with product development, industry trends, and best practices for product support.
Participate in ongoing training to maintain high levels of product knowledge and support skills.
Provide material in team meetings to assist others with product knowledge and current issues with resolution guidance.
Work closely with customer support to communicate customer feedback and technical issues.
Provide input on product improvements based on customer feedback and trends.
Respond promptly and professionally to customer inquiries via phone, email, and chat.

MINIMUM QUALIFICATIONS

High School Diploma or GED and three (3) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

STANDOUT QUALIFICATIONS

Strong technical troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency in using CRM software and technical support tools.
Ability to explain complex technical information clearly and concisely.
Strong organizational skills and attention to detail.
Proficiency in data analysis and knowledge management systems.
Bachelor’s degree in Engineering, Specialized Technology, or a related technical field.
Customer-focused with a commitment to providing exceptional service.
Ability to work independently and as part of a team.
Adaptable and able to thrive in a fast-paced, dynamic environment.
Strong interpersonal and communication skills.
Experience with diagnostic tools and software related to troubleshooting equipment
Knowledge of mechanical, electrical, and software systems used in equipment manufacturing.
Ability to travel domestically as needed.
Commitment to continuous learning and professional development.

WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

This role combines office-based administrative duties with physical activity in field or production environments.
In the office setting, tasks may require extended computer use, sitting, and attending meetings.
Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

OSK1917

Pay Range:

$57,600.00 - $90,400.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Apply Now

Refine Your Search

technical support specialist jobs in stoughton, wi

Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers

Customer Technical Support Specialist

Help Desk/Resolution Specialist

Desktop Support Specialist

Customer Success Support Specialist

Point of Sale Implementation Specialist - Hybrid

Computer Support Specialist

IT Help Desk Specialist II

IT Service Desk Specialist

BAS Technical Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

MO-4/11 - 141660 - Desktop Support Specialist

Technical Support Specialist (Hay Tools Products)

Field Application Specialist - HammerHead

HV Training and Technical Support Specialist (Remote)

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