Behavioral Health Care Manager — Pediatric Collaborative Care Model
Overview
Embolden Therapeutic Services is seeking a Behavioral Health Care Manager (BHCM) to join a pediatric primary care practice in Northborough, MA as part of an innovative Collaborative Care Model (CoCM) program integrating behavioral health into primary care.
The BHCM will work closely with pediatricians, families, and a consulting psychiatrist to support children and adolescents experiencing mild to moderate behavioral health concerns, including ADHD, anxiety, depression, adjustment concerns, and behavioral challenges. This role provides brief, evidence-based behavioral health interventions, symptom monitoring, care coordination, and treatment planning within a structured, team-based model.
The BHCM is a fully integrated member of the pediatric care team and plays a key role in helping patients and families access timely behavioral health support through the trusted relationship with their family pediatrician. This role includes regular support, including comprehensive training, continuing education and professional development, weekly psychiatric consultation case review, one-on-one weekly meetings, team meetings and prelicensure supervision (all included), clear workflows, and collaboration with the pediatrician.
About the Role
The BHCM is responsible for supporting and coordinating the behavioral health care of an assigned pediatric caseload in collaboration with the patient’s pediatrician. Patients are referred by their pediatrician and are typically enrolled in CoCM for approximately 3–6 months, depending on clinical need, treatment response, and care goals. The timeframe will vary based on clinical need and presentation.
This is a treat-to-target role focused on measurable improvement. The BHCM uses validated screening tools, tracks symptoms over time, provides brief interventions, supports medication adherence when relevant, and helps coordinate additional services when a higher level of care or longer-term therapy is needed.
The BHCM will meet with patients and families both individually and together, as clinically appropriate. Interventions may include psychoeducation, behavioral activation, problem-solving strategies, motivational interviewing, parent guidance, executive functioning support, coping skills, and care coordination with schools or community resources when indicated. Sessions are typically 20-30 minutes.
Key Responsibilities
The Pediatric BHCM will:
- Provide brief, evidence-based behavioral health interventions for children and adolescents with mild to moderate behavioral health needs.
- Conduct initial behavioral health assessments following referral from the pediatrician.
- Use validated screening and monitoring tools to assess symptoms, functional impairment, risk, and treatment progress.
- Support patients and families with focused interventions such as motivational interviewing, behavioral activation, problem-solving, parent coaching, and skills-based behavioral strategies.
- Coordinate closely with pediatricians and the primary care team to support integrated behavioral health treatment.
- Participate in weekly caseload review with the consulting psychiatrist, with attention to new patients, patients who are not improving as expected, and patients with diagnostic or treatment complexity.
- Communicate psychiatric consultation recommendations to the pediatrician and support follow-through as appropriate.
- Support medication management by monitoring adherence, side effects, treatment response, and family concerns, within the appropriate scope of the BHCM role.
- Maintain data entry into our registry to systematically track patient engagement, symptom scores, treatment response, follow-up needs, and care gaps.
- Re-engage patients and families who miss appointments or need additional outreach.
- Provide timely documentation in the electronic health record and registry consistent with CoCM billing and clinical requirements.
- Coordinate referrals to specialty mental health care, school-based supports, community resources, social services, or higher levels of care when clinically indicated.
- Develop relapse prevention and self-management plans for patients who meet treatment goals and are preparing for discharge from the CoCM caseload.
- Assist with accurate time tracking, documentation, and workflow steps needed for monthly CoCM billing.
Ideal Candidate
The ideal candidate is clinically grounded, organized, collaborative, and comfortable working with a fast-paced pediatric medical setting. This person enjoys working with children, adolescents, parents, and medical providers, and can balance warmth with structure.
Strong candidates will have experience with pediatric behavioral health, telehealth brief interventions, care coordination, and documentation. They should be comfortable working as part of a team and able to communicate clearly with families, pediatricians, psychiatrists, schools, and outside providers.
Qualifications
Required:
- Minimum education requirement: Bachelor’s degree in psychology, social work, counseling, human services, nursing, public health, child development, or another related behavioral health field.
- Candidates may be currently enrolled in a relevant master’s degree program or actively pursuing clinical licensure in a behavioral health field. Strong applicants will have foundational clinical training, supervised experience, or coursework related to child/adolescent development, behavioral health assessment, evidence-based intervention, care coordination, or family systems.
- Experience working with children, adolescents, and families.
- Demonstrated ability to provide engaging, developmentally appropriate telehealth services to children, adolescents, and families, including creative use of virtual tools, caregiver involvement, visual supports, and structured activities.
- Knowledge of common pediatric behavioral health concerns, including anxiety, depression, ADHD, behavioral challenges, and adjustment-related concerns.
- Ability to provide brief, evidence-based interventions in a structured model of care.
- Strong communication, documentation, and organizational skills.
- Ability to collaborate effectively with pediatricians, psychiatric consultants, families, and other members of the care team.
- Comfort using electronic health records, spreadsheets, and technology-based workflows.
Preferred:
- Experience in pediatric primary care, integrated care, school-based behavioral health, community mental health, or medical settings.
- Familiarity with Collaborative Care, integrated behavioral health, or measurement-based care.
- Experience with motivational interviewing, behavioral activation, problem-solving treatment, CBT-informed interventions, parent guidance, or brief pediatric interventions.
- Experience using technology to enhance engagement with children, adolescents and their families.
- Working knowledge of psychopharmacology for common pediatric behavioral health conditions, within the appropriate scope of practice.
- Experience with ECW or willingness to learn.
- Bilingual English/Spanish skills are a plus.
What Makes This Role Different
This is not a traditional outpatient therapy role. The BHCM works within a structured, collaborative model designed to improve access, reduce wait times, and support pediatric patients earlier in the course of behavioral health concerns.
The role is brief, focused, team-based, and highly supported. Although you work remote majority of the time, the BHCM is not working alone; care is coordinated with the pediatrician, psychiatric consultant, and primary care team. The model is designed to help patients improve through systematic follow-up, symptom tracking, evidence-based intervention, and support with escalation pathways when more intensive care is needed.
Work Environment
This position is based in a pediatric primary care practice in Northborough, Massachusetts. This role is designed as a hybrid position. The BHCM will initially work remotely while the program evaluates patient, family, and practice needs for in-person behavioral health support. As the program grows, some on-site presence in the Northborough practice may be added based on clinical demand, workflow needs, and care team collaboration.
Because much of the initial care will be delivered virtually, the ideal candidate should be comfortable engaging children, adolescents, and caregivers through telehealth and able to use creativity, structure, and developmentally appropriate strategies to make virtual sessions clinically meaningful and engaging.
The role is full-time, Monday through Friday, with typical daytime hours. There may be flexibility for occasional early evening appointments based on patient need, BHCM availability, and program scheduling. The BHCM will have access to licensed clinical supervision and support during scheduled patient care hours.
Compensation and Benefits
Compensation is competitive and commensurate with education, experience, clinical training, and overall role fit. The higher end of the salary range is intended for candidates who demonstrate strong alignment with the position’s clinical needs, including pediatric behavioral health experience, the ability to provide creative and engaging telehealth services to children, adolescents, and families, and Spanish-language fluency.
About Embolden Therapeutic Services
Embolden Therapeutic Services partners with primary care practices to bring behavioral health support directly into medical settings through the Collaborative Care Model. Our work focuses on improving access, strengthening care coordination, supporting measurable clinical improvement, and helping primary care teams meet the behavioral health needs of their patients.
We believe children, adolescents, and families should be able to access meaningful behavioral health support without long delays, fragmented referrals, or unnecessary barriers. Our team is building a model of care that is practical, evidence-based, and deeply collaborative.
Pay: $48,000.00 - $53,000.00 per year
Benefits:
- 401(k) matching
- Paid time off
- Professional development assistance
Application Question(s):
- This role is brief, structured, team-based, and connected to pediatric primary care. What interests you about working in this model rather than traditional outpatient therapy?
- Describe one creative strategy you have used, or would use, to engage a child or adolescent in a telehealth behavioral health visit.
Education:
Language:
Ability to Commute:
- Northborough, MA 01532 (Required)
Work Location: Hybrid remote in Northborough, MA 01532
