ABOUT STANFORD MANAGEMENT
At Stanford Management, our mission is to create safe, beautiful, friendly, and engaged living communities that evoke pride and investment from residents and employees alike. For more than 25 years, we have provided quality affordable housing for families, seniors, and people with disabilities across Maine and Pennsylvania.
We are looking for a Property Manager / Resident Services Coordinator who combines strong property-management skills with genuine people skills and a commitment to serving residents.
THE OPPORTUNITY
As a Property Manager / Resident Services Coordinator, you will take ownership of the successful day-to-day operation of one to four affordable housing communities while serving as an important resource and advocate for residents.
You will oversee leasing, rent collection, compliance, budgeting, maintenance, staff, vendors, and property performance, while also helping residents access services and resources that support safe, stable, and independent living.
This is a hands-on position for someone who can balance operational excellence with compassionate, professional resident service.
At Stanford, every team member contributes to our Five F's:
- FULL – Drive leasing and marketing to keep your properties at 100% occupancy.
- FLUSH – Collect all rents in full and on time, manage the budget, and protect each property’s financial health.
- FLAWLESS – Keep files, certifications, and compliance paperwork inspection-ready at all times.
- FABULOUS – Oversee maintenance, turnovers, and annual capital improvements, so the physical plant stays at its best.
- FRIENDLY – Create and sustain a safe, welcoming community for residents, staff, and stakeholders.
KEY RESPONSIBILITIES
Property Management
- Manage the daily operations of assigned affordable housing communities.
- Drive leasing, marketing, applications, certifications, recertifications, move-ins, and move-outs.
- Maintain the highest possible occupancy and support resident retention.
- Collect rents, monitor delinquencies, and manage payment arrangements.
- Monitor property budgets, expenses, invoices, and financial performance.
- Maintain accurate, complete, confidential, and inspection-ready property and resident files.
- Ensure compliance with HUD, Rural Development, Fair Housing, and other applicable requirements.
- Prepare for and participate in property, regulatory, and compliance inspections.
- Supervise and support on-site maintenance and cleaning staff.
- Coordinate maintenance, work orders, unit turnovers, preventative maintenance, vendors, contractors, and capital improvements.
- Conduct regular property inspections and ensure buildings, grounds, units, and common areas meet Stanford standards.
- Partner with the Senior Property Manager and home office on reporting, budgets, goals, projects, and problem-solving.
Resident Services
- Build positive, professional relationships with residents and serve as a trusted resource within the community.
- Identify resident needs related to safe and independent living.
- Connect residents with appropriate community services, benefits, programs, and local providers.
- Assist residents in accessing resources related to health, wellness, safety, employment, education, benefits, and other support services.
- Coordinate or facilitate resident educational programs and community activities.
- Encourage resident engagement and help strengthen a positive sense of community.
- Establish relationships with local service providers, community organizations, advocacy groups, and other resources.
- Respond to resident concerns professionally, respectfully, and promptly.
- Maintain appropriate professional boundaries and protect resident confidentiality.
- Document resident interactions, referrals, plans, and services appropriately.
Stanford’s existing Resident Services Coordinator role specifically centers on identifying resident needs, developing service plans, connecting residents with community services, and supporting residents living independently.
WHAT WE'RE LOOKING FOR?
The ideal candidate is:
- Highly organized, dependable, and detail-oriented.
- A strong communicator and active listener.
- Comfortable working independently while maintaining strong communication with leadership and the home office.
- A skilled leader, problem-solver, and independent thinker.
- Able to prioritize multiple responsibilities and shift focus quickly when needed.
- Comfortable handling difficult conversations and resolving problems professionally.
- Patient, empathetic, and able to maintain healthy professional boundaries.
- Skilled at building trust and credibility with residents, employees, vendors, and community partners.
- Committed to Fair Housing principles and respectful treatment of every resident.
- Passionate about creating communities where residents feel safe, welcomed, respected, and supported.
REQUIREMENTS
- High school diploma or GED.
- Minimum of two years of experience managing subsidized or affordable residential communities, or an equivalent combination of education and experience.
- Experience in resident services, advocacy, service coordination, or problem-solving is preferred.
- Knowledge of Fair Housing laws and regulations.
- HUD, Rural Development, or affordable housing experience preferred.
- Proficiency in Microsoft Word, Excel, and Outlook; ability to quickly learn property management software.
- Strong math skills and comfort working with budgets and financial information.
- Valid driver's license, current insurance, and reliable transportation.
- Ability to travel between properties as needed.
- COS or STAR certification preferred; Stanford will assist with obtaining applicable certification.
For part-time employees, these benefits may be modified or pro-rated.
WHY STANFORD MANAGEMENT?
- Our CEO is engaged and accessible — a hands-on leader who genuinely invests in her team
- Our home office team is experienced, strong, and committed to supporting site staff every step of the way
- We don’t just manage affordable housing — we build communities people are proud to call home
- We’re driven by purpose and mission, and we’re always finding new ways to better serve our residents
- Please include your wage requirements and relevant experience in your cover letter
BENEFITS
- Health insurance — multiple plan options, with Stanford contributing substantially to premiums
- Dental & vision insurance options (employee-paid)
- Short-term & long-term disability insurance, fully paid by Stanford Management
- 401(k) retirement plan with company match — eligible at your 1-year anniversary
- Up to 3 weeks PTO annually (prorated based on hours worked)
- 10 paid holidays annually
- Employee Assistance Program (EAP)
- Ongoing training & professional development opportunities
- Company intranet with birthday & anniversary celebrations, training, employee contests, and a holiday adopt-a-family program
EQUAL OPPORTUNITY EMPLOYER
Stanford Management is an equal opportunity employer and provider. We are committed to building teams that reflect the diverse communities we serve and welcome applicants of all backgrounds, experiences, and perspectives — regardless of race, ethnicity, gender, age, disability, religion, national origin, or socioeconomic status. We believe our work is strengthened by a team as diverse as the residents we serve.
Pay: $45,000.00 - $50,000.00 per year
Work Location: In person
