Top 1 Call center manager Jobs in Stuart, Fl

Manager, Sales Customer Service
TBC Corporation —Palm Beach Gardens, FL
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
11d

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Contact Center Representative
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Manager, Sales Customer Service

TBC Corporation -
Palm Beach Gardens, FL

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Job Details

11 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
Microsoft Excel
Microsoft Outlook
Computer literacy
Salesforce Cloud
Sales management systems proficiency
Microsoft Teams
CRM system proficiency
Call center management
Video conferencing systems operation

Full Job Description

Compensation Data

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.

With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

Integrity - We act honestly because nothing is more important than our reputation.

Teamwork - We are better together.
People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
Accountability - We own our actions and decisions; we do what we say we are going to do.
Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

The Customer Service Manager is responsible for leading and inspiring Account and Key Account Specialists to deliver outstanding customer service and enhance overall customer satisfaction. This role emphasizes continuous improvement through evaluating workflows and optimizing resolution strategies to ensure seamless interactions with TBC.

With a strong focus on departmental excellence, the manager supports both internal and external customers while aligning team objectives with broader sales and operational strategies.

Success in this role requires a comprehensive understanding of TBC's business ecosystem, including customer call center operations (RDC/LDC), interdepartmental workflows, sales processes, domestic delivery channels, billing systems, ERP platforms, and associated internal technologies.

This is an onsite position located in Palm Beach Gardens, FL.

Responsibilities

Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process
Leading and managing a team of account and key account specialists
Assigning tasks and supervising account and key account specialist interactions
Generating and assessing both internal and external quality reports for management review
Collaborating closely with the Sales teams to promptly address any arising issues

Additional Responsibilities

Make recommendations for changes to products or services based on customer feedback and requests
Resolve escalated customer complaints or issues in a timely manner
Stay up to date with industry trends and best practices in customer service
Collaborate with the Senior Customer Service Manager to ensure alignment with organizational objectives.
Maintain a results-driven mindset to ensure departmental efficiency, profitability, and elevated levels of customer satisfaction, loyalty, and retention.

Continued Responsibilities

Oversee the management and execution of team goals to ensure high performance and accountability.
Lead efforts to improve efficiency and service outcomes within designated customer groups.
Develop and maintain departmental policies, procedures, training manuals, and team resources related to customer service.
Assist with onboarding and training of Account and Key Account Specialists.
Enhance the customer service experience to drive engagement and facilitate organic growth.

Added Responsibilities

Take ownership of customer issues, following each problem through to resolution.
Establish and enforce customer support procedures, policies, and best practice standards.
Recruit, mentor, and develop customer service representatives, fostering an environment of empowerment and excellence.
Maintain structured workflows aligned with company objectives and executive priorities.
Perform additional duties as assigned by management.

Qualifications

Bachelor’s degree or 5+ years of customer service experience in a call center or related environment is required.
Strong working knowledge of Excel, Word, Outlook, PowerPoint, Treadxpress, TIPS, Salesforce, Ring Central / CX, and Microsoft Teams.
Ability to quickly learn and master new computer skills and processes.
Excellent organizational, research, and analytical skills.
Goal-oriented with the ability to meet productivity objectives and deadlines.
Proven track record in delivering exceptional customer service
Excellent interpersonal, verbal, and written communication skills.
Strategic thinking and leadership capabilities.
Working knowledge of tires and related products (a plus).
Ability to balance multiple tasks and priorities.
Effective reasoning, analytical, and problem-solving skills.
Experience with and working knowledge of SAP.
Demonstrates the ability to work with minimal supervision.
Proven aptitude for collaborating with diverse teams and related groups.
Willingness and ability to travel by car or airplane as needed to develop, train, or coach team members.

Benefits

Market competitive compensation
401(k) and Roth with company match. Immediate 100% vesting
Comprehensive benefits including medical, dental and vision
Company paid short term disability and employer subsidized long term disability
Company paid life insurance
Discounted tire purchasing
Tuition reimbursement
Employee assistance program
Generous paid vacation and paid time off
Customizable voluntary benefits
and More!!!

Apply Now

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call center manager jobs in stuart, fl

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