Collections Specialist / Account Manager
Location: Fort Pierce, FL
Become part of a team where a supportive, people-first culture isn't just a value-it's how we work every day. Here, we genuinely care for one another and prioritize the needs of others above our own.
Company Overview:
RNR Tire Express is a nationally recognized franchise retailer providing high-quality tires and wheels, along with affordable payment options. With over 200 locations across 29 states, we have expanded far from our humble beginnings in Tampa, Florida, yet have maintained the core values of FAMILY and CUSTOMER SERVICE. At RNR, we're committed to fostering a positive work environment by supporting and empowering our employees with excellent training and tools. We prioritize a healthy work-life balance and offer flexible schedules, along with competitive compensation and outstanding benefits.
Job Summary:
As a Collections Specialist / Account Manager at RNR Tire Express, you will play a key role in ensuring the satisfaction and retention of our customers. Your primary responsibility will be reaching out to customers whose Rental Agreements have expired, working to renew these agreements, and guiding them through the process. The focus will be on educating the customer and providing them with valuable service, rather than simply collecting payments. We are seeking an individual who is passionate about customer service, problem-solving, and account management.
Essential Duties and Responsibilities:
- Oversee the verification process for all new potential customers.
- Present rental agreements to customers, ensuring they understand the terms and details.
- Process payments via cash, credit/debit card, money order, and other methods.
- Make outbound calls to customers with delinquent accounts, maintaining a friendly and professional demeanor.
- Utilize customer references to re-establish communication with customers.
- Occasionally handle field collections and de-installations of merchandise.
- Identify opportunities to recapture past-due business and assist customers returning merchandise.
- Maintain a thorough working knowledge of the company's Point of Sale (POS) system to track customer histories.
- Keep your work area clean, organized, and stocked.
- Perform other duties as assigned.
Competencies:
To excel in this role, you should demonstrate the following competencies:
- Strong customer service, account management, and collections experience.
- Excellent communication skills, including active listening and clear, professional responses.
- Strong attention to detail and organizational skills.
- Ability to handle sensitive customer information professionally and confidentially.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service, account management, or collections is preferred.
- Ability to read and interpret rental agreements.
- Strong communication skills, both written and verbal.
- Ability to perform basic calculations, including late fees, discounts, and percentages.
- Ability to apply instructions effectively, whether oral or written.
- Proficiency in industry-standard software and computer skills.
Additional Qualifications:
- Proactive in managing individual customer accounts.
- Ability to work autonomously and develop strategies to manage delinquent accounts.
- Valid driver's license with a clean driving record.
Physical Demands:
- Prolonged periods of standing, walking, and working on a computer.
- Ability to lift up to 30 lbs.
Work Environment:
- Office environment, temperature-controlled conditions.
- Moderate noise levels.
Benefits:
- Competitive hourly pay ($18.00 - $22.00 per hour), plus performance-based bonuses.
- Medical, Dental & Vision Coverage
- Employer Paid Life Insurance
- 401(k) with Company Match
- Paid Vacation
- And More
RNR Tire Express is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
