Top 7 Technical support specialist Jobs in Stuart, Fl

End User Support Specialist
Power Systems Mfg., LLC —Jupiter, FL
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Technology Support Specialist
Indian River State College —Fort Pierce, FL
- From $20.68 an hour
- Full-time
- Classroom
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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H&R Block —Port Saint Lucie, FL
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- Microsoft Outlook
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End User Support Specialist

Power Systems Mfg., LLC -
Jupiter, FL

Quick Apply

Job Details

Full-time

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
IT user and group management
Project management experience in technology
Procedural guides
LAN
Employee relationship building
Windows
Cloud service support
Productivity software support
Azure AD
WAN
Microsoft Teams
UEM
Managing projects
Online help documentation
Desktop administration

Full Job Description

POSITION: End User Support Specialist

LOCATION: Jupiter, FL.

STATUS: Hourly Non-Exempt

JOB SUMMARY

The End User Support Specialist is responsible for managing and supporting our client endpoint devices and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the job include, but are not limited to, the following:

Knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, Microsoft O365/SharePoint, Microsoft Teams, Microsoft Edge, Google Chrome, Firefox, Adobe PDF Reader and Writer, Antivirus software (Sentinel One), Lotus Notes.
Knowledge of and supporting ERP systems such as SAP.
In depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations.
Administration and management of SharePoint O365 and Teams sites.
Active Directory administration: user account create/delete, security group mapping, login scripts.
Perform configuration, imaging and staging services on laptop and desktop computers.
Provide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate.
Maintain accurate IT equipment inventory databases.
Work closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure.
Gather requirements, design, and deploy solutions to meet business needs.
Design migration projects as a technical lead
Evaluation, creation and management of scripts
Management and responsibility of ancillary systems such as email security, backups, and security
Take ownership of critical service and senior stakeholder issues, including user communications as appropriate.
Respond to support queues promptly and document incidents accurately and simultaneously into the case management system.
Monitor and enforce system security guidelines for clients
Adhere to procedures and escalation processes as defined by Management.
Provide exceptional customer service to all clients.
Proactively support and maintain effective user relationships by educating clients on system capabilities
Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
Provide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity.
Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
Experience of writing procedural and/or support documentation
Knowledge and experience on Remote Management tools: Microsoft Teams, SCCM and Intune.
Build and maintain effective and productive working relationships with colleagues, key stakeholders, our third-party partners, and suppliers, support the company’s mission and business objectives.
Other duties as assigned.

MINIMUM REQUIREMENTS

Education & Training

Bachelor’s Degree and or technical certificate with equivalent work experience
Certifications (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL) preferred.

Skills/Experience

Experience deploying and managing Identity Management (Active Directory, Azure Active Directory)
3+ years of experience using Intune for end point management and security compliance.
5+ years of experience supporting Microsoft 365, including, but not limited to, Teams, Enterprises Mobility and Security Suite, and Azure Active Directory
Understanding of networking concepts and integration to LAN/WAN technologies
Experienced with Windows Server Operating Systems
Strong working knowledge of Microsoft Security Solutions
Experience of working effectively within a team and collaborating with others to achieve a goal.
Experienced documenting processes for support teams and end users
Excellent verbal and written communication skills
Experienced working within the ITIL frameworks
Experience of delivering a high level of customer service
Excellent organizational skills with the ability to multi-task
Process-oriented thinking, strong planning, and project management skills
Goal oriented with a track record of driving through to completion meeting deadlines.
Strong analytical and problem-solving ability
Ability to work within an on-call rotation as well as nights and weekends.
Ability to grow and learn new technologies.

Equal Opportunity Employer Veterans/Disabled

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technical support specialist jobs in stuart, fl

End User Support Specialist

Technology Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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