Top 1570 Field supervisor Jobs in Sturbridge, Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Board Certified Behavior Analyst (BCBA)- Insurance Based Services $5000 sign on bonus
Center for Applied Behavioral Instruction —Auburn, MA
- $75,000 - $90,000 a year
- Part-time
- Experience working with individuals with developmental disabilities
- BC/BE
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Operations and Maintenance (O&M) Technician - Fueling Stations
Opal Fuels —Grafton, MA
- $32 - $36 an hour
- Full-time
- Word processing
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
2d
Commercial Lead Electrical Foreman
Nardone Electric —Massachusetts
- $45 - $53 an hour
- Full-time
- Background check
- Management
- Construction site
- Health savings account
- Health insurance
Quick Apply
External Imaging Engineering Tech
TTM Technologies —Stafford, CT
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Millwright/ toolmaker
Colt's Plastics Company, Inc. —Dayville, CT
- From $20 an hour
- Full-time
- Mid-level
- Electrical experience
- In-person
- Health insurance
- Dental insurance
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Project Manager -Exhibits and Trade Show
Access TCA —Whitinsville, MA
- $60,000 - $80,000 a year
- Extended hours
- CAD
- 5 years
- Team management
Production Operator I
HOSKIN & MUIR INC —Whitinsville, MA
- $18 - $20 an hour
- No experience needed
- High school diploma or GED
- Warehouse
6d
Assembly Operator - Lamination 3rd Shift - 90 Day Increase Eligible
TTM Technologies —Stafford Springs, CT
- Full-time
- Computer literacy
- Basic math
- Maintenance
- Health savings account
- Paid holidays
14d
School Based Board Certified Behavior Analyst (BCBA) $5,000 sign on bonus
Center for Applied Behavioral Instruction —Worcester, MA
- $70,000 - $80,000 a year
- Full-time
- Background check
- Classroom
- Experience working with individuals with developmental disabilities
- Continuing education credits
- Paid holidays
Quick Apply
Registered Nurse Supervisor (RN) Overnights - $10K Sign-On
Hospital for Behavioral Medicine —Worcester, MA
- $45 - $55 an hour
- Overnight shift
- CPR Certification
- Nursing
- RN License
- Free parking
- Paid holidays
Quick Apply
Board Certified Behavior Analyst (BCBA)
Community Autism Services —Worcester, MA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- Management
- Clinic
- Mileage reimbursement
- Disability insurance
Quick Apply
Test Operator - 3rd Shift - 90 Day Increase Eligibile
TTM Technologies —Stafford Springs, CT
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Health savings account
- Paid holidays
14d
Doggy Daycare Playgroup Supervisor FT
Paw Plaza —Sturbridge, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- 5 years
- English
- 401(k)
- Paid time off
Quick Apply
Plating Operator - VCP - 3rd Shift - 90 Day Increase Eligible
TTM Technologies —Stafford, CT
- Overtime
- English
- High school diploma or GED
- Math
- Health savings account
- Paid holidays
Facilities/Maintenance Supervisor Building 1
TTM Technologies —Stafford, CT
- Overtime
- Clean driving record
- Basic math
- English
- Health savings account
- Paid holidays
Facilities/Maintenance Technician Supervisor Building 2
TTM Technologies —Stafford, CT
- Overtime
- Carpentry
- Clean driving record
- Basic math
- Health savings account
- Paid holidays
Metallurgical Lab Supervisor/Metallurgist
Precision Castparts Corp. —Worcester, MA
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- In-person
- Paid holidays
- Health insurance
Pharmacy Manager
CVS Health —Storrs Mansfield, CT
- $74 - $80 an hour
- Weekends as needed
- Basic math
- Mid-level
- US work authorization
- Employee stock purchase plan
- Health insurance
Quick Apply
Direct Support Professional
Turning Leaf Agency Corp —Brooklyn, CT
- $18.00 - $18.50 an hour
- Part-time
- Residential
- Driver's License
- In-person
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

field supervisor jobs in sturbridge, ma

Customer Service Manager

Board Certified Behavior Analyst (BCBA)- Insurance Based Services $5000 sign on bonus

Operations and Maintenance (O&M) Technician - Fueling Stations

Commercial Lead Electrical Foreman

External Imaging Engineering Tech

Millwright/ toolmaker

Project Manager -Exhibits and Trade Show

Production Operator I

Assembly Operator - Lamination 3rd Shift - 90 Day Increase Eligible

School Based Board Certified Behavior Analyst (BCBA) $5,000 sign on bonus

Registered Nurse Supervisor (RN) Overnights - $10K Sign-On

Board Certified Behavior Analyst (BCBA)

Test Operator - 3rd Shift - 90 Day Increase Eligibile

Doggy Daycare Playgroup Supervisor FT

Plating Operator - VCP - 3rd Shift - 90 Day Increase Eligible

Facilities/Maintenance Supervisor Building 1

Facilities/Maintenance Technician Supervisor Building 2

Metallurgical Lab Supervisor/Metallurgist

Pharmacy Manager

Direct Support Professional

I want to receive the latest job alert for field supervisor in sturbridge, ma

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