Top 11 Technical support specialist Jobs in Sturgeon Bay, Wi

Desktop Support Specialist II
Fincantieri Marine Group —Marinette, WI
- Computer literacy
- Mid-level
- Office
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Sturgeon Bay, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Autodesk Inventor Specialist - AI Trainer
micro1 —United States
- $30 - $100 an hour
- Contract
- Remote
- System design
- No experience needed
- Mid-level
- Flexible schedule
10d
Autodesk Fusion 360 Specialist - AI Trainer
micro1 —United States
- $40 - $100 an hour
- Contract
- Remote
- No experience needed
- Manufacturing
- Senior level
- Flexible schedule
10d

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IT Support Specialist II
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Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
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technical support specialist jobs near sturgeon bay, wi

Desktop Support Specialist II

Fincantieri Marine Group -
Marinette, WI

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Job Details

Qualifications

Safety protocol adherence
Windows
macOS
Productivity software
Active Directory management
Ticketing system technical support

Full Job Description

Fincantieri Marine Group is hiring a Desktop Support Specialist II at our Marinette, WI location.

Fincantieri Marine Group

Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.

Position Summary

The Desktop Support Specialist II is responsible for providing Tier 1 and Tier 2 technical support to end users while supporting the day-to-day operations of the Service Management Team. This role resolves and escalates technical issues as needed, ensures accurate documentation, delivers excellent customer service, and contributes to the development and improvement of service management processes and procedures. The position also participates in IT projects, system upgrades, and maintenance of technical documentation and IT asset records.

Domestic travel may be required.

Essential Functions

Install, configure, administer, and troubleshoot desktop and laptop computers, mobile devices, printers, peripherals, Active Directory, Microsoft 365, and other enterprise applications and tools
Provide technical support for local IT issues, including PCs, peripherals, mobile devices, conference room technology, and related systems; monitor system performance and proactively address potential issues
Support onboarding and offboarding activities, including account creation, equipment provisioning, access configuration, IT asset management, and the documentation of troubleshooting procedures, resolutions, and knowledge-sharing resources
Develop and implement Service Management policies and procedures; manage ticket escalations and misrouted tickets, maintain service level agreements (SLAs), and implement long-term solutions to improve service delivery and prevent recurring issues
Other duties as assigned

Requirements:

Required Skills

Knowledge of Windows and macOS operating systems, Microsoft Office 365, and Active Directory.
Knowledge of ticketing systems such as ServiceNow, Jira, or Zendesk.
Basic knowledge of scripting languages (e.g., PowerShell) is a plus
Must have strong Microsoft Office Suite computer skills
Must have strong organizational, time management, written and verbal communication skills
Must have ability to maintain confidentiality and a professional demeanor
Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience

Bachelor's Degree and 2 years of experience or equivalent combination of education, training, and experience
These requirements can also be met with an associate's degree and 4 years of experience or equivalent combination of education, training, and experience
CompTIA A+, Microsoft certifications preferred

Competencies

Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:

Open Mindset: Identify and solve problems, embrace change, and seek continuous learning
Strategic Leadership: Build trust, unity, and accountability while working toward shared goals
Accomplishment: Take ownership, deliver results, and ensure customer satisfaction
Social Connection: Collaborate, communicate, and value diversity and inclusion

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.

Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Additional Details : The application window is anticipated to close on

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technical support specialist jobs in sturgeon bay, wi

Desktop Support Specialist II

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Autodesk Inventor Specialist - AI Trainer

Autodesk Fusion 360 Specialist - AI Trainer

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