Job Title: Client Support Specialist- P/T
Report to: Shelter Operations Director
Classification: Hourly, Non-exempt
Holiday Schedule: Essential- Work on scheduled holidays, holiday pay in lieu of time off.
Shift: Saturday and Sunday 3pm to 11pm
SUMMARY:
Responsible for the overall well-being of HALO homeless shelter clients, and maintaining an organized, positive shelter environment, screening potential clients, presenting a positive image of HALO to the public and maintaining good condition of the physical plant.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Responsible for the general well-being of HALO shelter residents.
· Maintain a clean, orderly, and safe environment for shelter residents.
· Aid and direct volunteer efforts under the direction of shelter management.
· Recognize potential crisis situations and de-escalate. Call for outside intervention, as necessary. Notify the Shelter Operations Director of any critical incidents.
· Complete Unusual Incident Reports completely, clearly, and objectively according to procedure, and route all to the Shelter Operations Director.
· Utilize basic Microsoft programming for required reporting and note-keeping, to include shelter census on a daily/nightly basis.
· Attend trainings or meetings as assigned and acquire necessary certifications as needed for shelter operations.
· Remain on duty until the next shift staff arrives and relieves you, even if it means working overtime.
· Other duties as assigned.
First Shift Specific Duties
· Screen potential residents who call or arrive in person at HALO, conduct intakes:
Ø Check room list for space.
Ø Check suspension list for eligibility
Ø Complete on intake checklist and initial/sign off
· Complete exit form on residents who leave the facility.
· Responsible for the orderly and cleanliness of the front office, including the door buzzers and only allowing one client in the front office at a time unless there is an emergency.
· Assist clients with individual needs related to forms and general information.
· Answer incoming calls, record caller information, distribute proper telephone messages.
· If applicable, Supervise SER workers in answering calls, taking messages and greeting clients, and public.
· Responsible for maintaining the Room Assignment and Chore board and updating daily for changes when residents come and exit.
· Perform various general duties including retrieving client medications as requested, issuing hygiene and/or cleaning supplies, recording all events of note for subsequent shifts’ awareness.
· Conduct shift update with CSS coming on shift to ensure continuity of communication.
· Ensure there is one CSS at the front desk at all times.
· Maintain the daily shelter schedule in a courteous, orderly manner.
Ø Responsible for single clients being in dining room areas on time.
Ø Ensure clients go to groups and assist outside group leaders.
Ø Assists clients with computer/printer operations at resource stations.
· Ensure self-service breakfast is put away entirely and proper cleaning of the kitchen and dining rooms occurs.
· Assist donors with bringing in donations and ensure proper donation documentation is completed and routed to Executive Administrative Assistant.
· Place donated items into proper areas of storage;
Ø Label food and place in pantry/fridge/freezer
Ø Clothing and bedding into heat treatment
Ø Checks or cash into lockbox
· Conduct walkthroughs of physical facility and record any findings needing further attention, including maintenance and building security on Walk-through Checklist, according to procedure.
· Conduct daily room checks of each client room and document on Room Checklist:
Ø Ensure clients have their belongings in ONE bin.
Ø Ensure no food or drink is in rooms
Ø Issue write-ups for violations
· Ensure daily chores are completed:
Ø Check each chore to ensure it is completed on time
Ø Sign off on each chore on the Daily Chore Checklist
Ø Responsible for putting away cleaning supplies/chemicals left out
Ø Issue write-ups for violations
· Conduct shift update with CSS coming on shift to ensure continuity of communication.
· In absence of the Kitchen Coordinator:
Ø Heat and serve provided food within standards provided by the Public Health Dept. at designated mealtimes.
Ø Ensure kitchen and dining room are cleaned to Public Health Dept. standards
· Keep work areas clean and sanitary, to include areas like conference/meeting areas, break room, and staff bathrooms.
Second Shift Specific Duties
· Screen potential residents who call or arrive in person at HALO, conduct intakes:
Ø Check room list for space.
Ø Check suspension list for eligibility
Ø Complete on intake checklist and initial/sign off
· Complete exit form on residents who leave the facility.
· Responsible for the orderly and cleanliness of the front office, including the door buzzers and only allowing one client in the front office at a time unless there is an emergency.
· Assist clients with individual needs related to forms and general information.
· Answer incoming calls, record caller information, distribute proper telephone messages.
· If applicable, Supervise SER workers in answering calls, taking messages and greeting clients, and public.
· Responsible for maintaining the Room Assignment and Chore board and updating daily for changes when residents come and exit.
· Perform various general duties including retrieving client medications as requested, issuing hygiene and/or cleaning supplies, recording all events of note for subsequent shifts’ awareness.
· Responsible for writing the shift update in the shift notes.
· Conduct verbal shift update of important issues with CSS coming on shift to ensure continuity of communication.
· Responsible for ensuring clients sign in and out of the facility.
· Ensure there is one CSS at the front desk at all times.
· Maintain the daily shelter schedule in a courteous, orderly manner.
Ø Responsible for single clients being in dining room areas on time.
Ø Ensure clients go to groups and assist outside group leaders.
Ø Assists clients with computer/printer operations at resource stations.
· Assist donors with bringing in donations and ensure proper donation documentation is completed and routed to Executive Administrative Assistant.
· Place donated items into proper areas of storage;
Ø Label food and place in pantry/fridge/freezer
Ø Clothing and bedding into heat treatment
Ø Checks or cash into lockbox
· Conduct walkthroughs of physical facility and record any findings needing further attention, including maintenance and building security on Walk-through Checklist, according to procedure.
· Conduct daily room checks of each client room and document on Room Checklist:
Ø Ensure clients have their belongings in ONE bin.
Ø Ensure no food or drink is in rooms
Ø Issue write-ups for violations
· Ensure daily chores are completed:
Ø Check each chore to ensure it is completed on time
Ø Sign off on each chore on the Daily Chore Checklist
Ø Responsible for putting away cleaning supplies/chemicals left out
Ø Issue write-ups for violations
· Conduct shift update with CSS coming on shift to ensure continuity of communication.
· In absence of the Kitchen Coordinator:
Ø Heat and serve provided food within standards provided by the Public Health Dept. at designated mealtimes.
Ø Ensure kitchen and dining room are cleaned to Public Health Dept. standards
· Keep work areas clean and sanitary, to include areas like conference/meeting areas, waiting room, and staff bathrooms, including emptying trash bins.
Third Shift Specific Duties
· Screen potential residents who call or arrive in person at HALO, conduct intakes:
Ø Check room list for space.
Ø Check suspension list for eligibility
Ø Complete on intake checklist and initial/sign off
· Complete exit form on residents who leave the facility.
· Responsible for the orderly and cleanliness of the front office, including the door buzzers and only allowing one client in the front office at a time unless there is an emergency.
· Assist clients with individual needs related to forms and general information.
· Answer incoming calls, record caller information, distribute proper telephone messages.
· If applicable, Supervise SER workers in answering calls, taking messages and greeting clients, and public.
· Responsible for maintaining the Room Assignment and Chore board and updating daily for changes when residents come and exit.
· Make copies of general forms and intake packets each night.
· Perform various general duties including retrieving client medications as requested, issuing hygiene and/or cleaning supplies, recording all events of note for subsequent shifts’ awareness.
· Responsible for writing the shift update in the shift notes.
· Conduct verbal shift update of important issues with CSS coming on shift to ensure continuity of communication.
· Responsible for ensuring clients sign in and out of the facility.
· Ensure there is one CSS at the front desk at all times.
· Maintain the daily shelter schedule in a courteous, orderly manner.
· Set out prepared self-serve breakfast items including silverware, napkins and trays, and ensure clean up occurs according to Public Health Dept. and shelter schedule.
· Assist donors with bringing in donations and ensure proper donation documentation is completed and routed to Executive Administrative Assistant.
· Place donated items into proper areas of storage;
Ø Label food and place in pantry/fridge/freezer
Ø Clothing and bedding into heat treatment
Ø Checks or cash into lockbox
· Conduct walkthroughs of physical facility and record any findings needing further attention, including maintenance and building security on Walk-through Checklist, according to procedure.
· Clean the front office and waiting room:
Ø Sweeping and mopping floor
Ø Cleaning doors, windows, countertops
Ø Empty trash bins
Ø Put items away that are not being used
· Ensure daily chores are completed:
Ø Check each chore to ensure it is completed on time
Ø Sign off on each chore on the Daily Chore Checklist
Ø Responsible for putting away cleaning supplies/chemicals left out
Ø Issue write-ups for violations
· Conduct shift update with CSS coming on shift to ensure continuity of communication.
CORE EXPECTATIONS OF ALL HALO STAFF:
· All interactions with the constituents and staff of the agency must be respectful and ethically appropriate, as well as reflect the agency’s mission, vision, and values.
· Actively promote harmony, diffuse conflicts and eliminate obstacles to teamwork and collaboration.
· Objectively assess risks, filter emotions, opinions and assumptions to demonstrate proper judgement, decision-making and problem solving.
· Demonstrate sensitivity to client populations served.
· Consistently perform assignments with minimal error, omissions or need for correction.
· Information shared in agency documentation, including but not limited to client interaction, documentation, incident reports, or accident reports demonstrates cooperation, honesty and full factual disclosure.
· Independently assume position functions and integrate knowledge into daily performance.
Qualifications
Education and/or Experience
· High school diploma or equivalent required
· Experience in a nonprofit environment preferred
· Valid Food Handler’s certificate or ability to pass test within 15 days of hire.
Other Skills and Abilities
· Possess the necessary written and oral skills to communicate clearly and effectively with
Clients, staff, donors, and general public
· Ability to maintain a courteous, orderly and safe environment
· Computer literacy, especially Microsoft Office
· Ability to multi-task under time constraints and pressure
Work environment/physical demands
· Must be able to lift up to 50#.
· Must be able to bend, stoop, stretch, and climb stairs.
Job Type: Part-time
Pay: $13.75 per hour
Benefits:
Application Question(s):
- Do you have a valid Food Handler's license or can you pass the test within 15 days of hire?
Ability to Commute:
- Racine, WI 53403 (Required)
Work Location: In person
