Top 44 It help desk Jobs in Suffolk County Ny

IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
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Level I Helpdesk Technician
Acture Solutions Inc —Hauppauge, NY
- $40,000 - $55,000 a year
- Full-time
- Windows
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
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IT Systems & ERP/SQL Support Specialist
GSE Dynamics —Hauppauge, NY
- $70,000 - $90,000 a year
- Full-time
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
IT Engineer Level Two
Consulting Technology Company —Ronkonkoma, NY
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Windows
- 401(k)
- Paid time off
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Provisional Office Applications Specialist #92
Patchogue-Medford School District —Patchogue, NY
- $60,002 a year
- Mid-level
- Office
- High school diploma or GED
9d
IT Support Technician - Nassau County
Core BTS —Long Island, NY
- $18 - $22 an hour
- Full-time
- Classroom
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
IT Level Two Support Engineer for MSP
Consulting Technology Company —Ronkonkoma, NY
- $70,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- 401(k)
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IT Specialist II
RiseWell Community Services —Medford, NY
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Children
- Paid training
- Paid holidays
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Technology Specialist
Flexible IT —Hauppauge, NY
- $60,000 - $70,000 a year
- Full-time
- Azure
- Office
- Driver's License
- Health insurance
- Paid time off
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Help Desk Manager
Upward Health —Hauppauge, NY
- $80,000 a year
- Mid-level
- Microsoft Office
- Mentoring
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Associate Technical Account Manager
Yardi Systems, Inc. —Long Island, NY
- $31.25 - $32.82 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Finance
- Profit sharing
IT Field Technician - Long Island
Ent and Allergy Associates, LLP —Hauppauge, NY
- $26 an hour
- Extended hours
- Clean driving record
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Service Technician (In-house)
NMB Technologies Corporation —Holbrook, NY
- $72,000 - $75,000 a year
- Full-time
- Maintenance
- English
- Office
- Disability insurance
- Health insurance
Geek Squad Agent (Retail Store)
Best Buy —Patchogue, NY
- $17.00 - $22.10 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Software Support Specialist- Entry Level
MDS Software —Hauppauge, NY
- $44,000 - $48,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Bachelor's degree
- Health savings account
- Health insurance
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5d
A/V Technical Support Representative (Onsite - Hauppauge, NY)
IVCi, LLC —Hauppauge, NY
- $29 - $39 an hour
- Full-time
- Mid-level
- Military encouraged
- In-person
PC Configuration Technician
Future Tech Enterprise, Inc. —Holbrook, NY
- $19 an hour
- Full-time
- Ability to lift 50 pounds
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Onsite Technology Specialist at Big Geyser
Flexible IT —Brentwood, NY
- $55,000 - $70,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Shirley, NY
- $19.28 - $28.89 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Lawson Support Assistant
Stony Brook University Hospital —Stony Brook, NY
- $49,309 - $64,489 a year
- Online Application
- Microsoft Word
- Microsoft Access
- 5 years
- Health insurance

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it help desk jobs near suffolk county ny

IT Help Desk - Supervisor

LNK International, Inc. -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$80,000 - $105,000 a year

Qualifications

Managing technical support teams
Staff supervision
Azure
Managing teams in a customer support role
Team leadership
Public Cloud
Windows
Team development
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Computer networking
Technical Proficiency
Active Directory management
Ticketing system technical support

Full Job Description

IT Help Desk Supervisor

LNK International is seeking a knowledgeable and customer-focused Help Desk Supervisor to oversee daily operations of the Help Desk and ensure prompt, professional support for all end users. This role is responsible for supervising help desk staff, managing workload distribution, improving support processes, and maintaining high customer service standards. In addition to supervisory responsibilities, the Help Desk Supervisor is expected to actively participate in daily ticket handling, providing hands-on technical support and contributing directly to help desk workload as needed.

Responsibilities

Supervise day-to-day Help Desk operations and support request workflows.
Provide leadership, coaching, and technical guidance to help desk technicians and build a strong working team with a customer‑focused attitude.
Ensure timely and effective resolution of end-user issues.
Actively work on help desk tickets, including troubleshooting, resolving, and documenting technical issues.
Perform hands-on technical tasks such as account provisioning, system troubleshooting, and hardware/software support.
Monitor performance metrics and prepare operational reports.
Respond to escalated issues and ensure proper resolution.
Maintain service standards, escalation procedures, and technical documentation.
Identify process improvements and contribute to support optimization.
Coordinate technician training and development.
Oversee help sheets, usage guides, and FAQ materials.
Research new technologies and make recommendations to support Help Desk operations.

Position Requirements

Proven experience as a Help Desk Supervisor or Senior Technician.
Strong technical knowledge of computer systems, software, networking, and support tools.
Experience with Windows 10/11, M365, Azure, Active Directory, and AV technologies.
Proficiency with help desk ticketing systems and remote support tools.
Ability and willingness to perform daily hands-on help desk support tasks.
Excellent troubleshooting, communication, and customer service skills.
Demonstrated leadership and team development abilities.
Strong analytical and problem-solving skills.
Ability to prioritize effectively in a fast-paced environment.

Education

Associate degree or CompTIA A+ certification with 2+ years of experience, or 4+ years of equivalent experience.

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.

LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

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Refine Your Search

it help desk jobs in suffolk county ny

IT Help Desk - Supervisor

Level I Helpdesk Technician

IT Systems & ERP/SQL Support Specialist

IT Engineer Level Two

Provisional Office Applications Specialist #92

IT Support Technician - Nassau County

IT Level Two Support Engineer for MSP

IT Specialist II

Technology Specialist

Help Desk Manager

Associate Technical Account Manager

IT Field Technician - Long Island

Service Technician (In-house)

Geek Squad Agent (Retail Store)

Software Support Specialist- Entry Level

A/V Technical Support Representative (Onsite - Hauppauge, NY)

PC Configuration Technician

Onsite Technology Specialist at Big Geyser

Seasonal, Operations Technical Specialist (Part Time)

Lawson Support Assistant

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