Top 5 Information technology technician (helpdesk) Jobs in Suffolk Va

Information Technology Technician (Helpdesk)
The Port of Virginia —Norfolk, VA
- Background check
- Microsoft Excel
- Microsoft Outlook
5d
Information Technology Technician (Helpdesk)
COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A —Norfolk, VA
- $25.37 - $31.72 an hour
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Helpdesk Technician
MCH Consulting Services LLC —Suffolk, VA
- Full-time
- Warehouse
- Entry level
Quick Apply
IT Technician
Hampton University —Hampton, VA
- $40,000 - $42,000 a year
- Full-time
- Computer Science
- Windows
- University
- Disability insurance
- Dental insurance

More jobs to discover

Find similar jobs that you might be interested in.

Information Technology Technician (Helpdesk)
The Port of Virginia —Norfolk, VA
Valid driver’s license; Transportation Worker Identification Credential are required. Provide first-level technical support to end users via phone, email,…
5d
Information Technology Technician (Helpdesk)
COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A —Norfolk, VA
Valid driver’s license; Transportation Worker Identification Credential are required. Provide first-level technical support to end users via phone, email,…
$25.37 - $31.72 an hour
Quick Apply
5d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
Quick Apply
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for information technology technician (helpdesk) in suffolk va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology technician (helpdesk) jobs near suffolk va

Information Technology Specialist jobs in Norfolk, VA

Information Technology jobs in Jersey City, NJ

Information Technology Specialist jobs in Sheboygan, WI

Information Technology Specialist jobs in Fort Jackson, SC

Information Technology Specialist jobs in Littleton, NH

Remote Charge Capture Specialist jobs in Remote

Information Technology Specialist jobs in Shreveport, LA

Information Technology jobs in Pittsburgh, PA

Information Technology Specialist jobs in Whitinsville, MA

Information Technology Specialist jobs in Mound, MN

Information Technology Specialist jobs in Middleburg, FL

Information Technology jobs in Columbia, MD

Information Technology jobs in Jasper, IN

Information Technology jobs in Findlay, OH

Information Technology Specialist jobs in Lake Charles, LA

It Support Specialist jobs in Washington, DC

Sterile Processing Technician Training jobs in Massachusetts

Emergency Medical Technician jobs in Madison, WI

Medical Laboratory Technician jobs in Utah

It Technician jobs in Columbus, OH

Information Technology Technician (Helpdesk)

The Port of Virginia -
Norfolk, VA

Apply Now

Job Details

5 days ago

Qualifications

Mobile device support
Email customer support
Writing skills
Peripheral setup
User training (technical support)
Driver's License
Desktop (troubleshooting support)
Peripheral hardware support
IT department experience
Ticketing system technical support
Teaching technology use
Mobile devices

Full Job Description

The Opportunity:

The main objective of this position is to provide frontline technical support to end users and assists with the installation, configuration, and maintenance of technology equipment. This entry-level role is responsible for basic troubleshooting, ticket management, user account administration, and supporting daily IT operations under the guidance of senior IT team members. The ideal candidate is customer-focused, eager to learn, and capable of following established procedures to resolve common technical issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide first-level technical support to end users via phone, email, remote support tools, and in-person assistance.
Perform basic Active Directory administration tasks, including password resets and account unlocks.
Maintain compliance with all safety requirements, including equipment certifications and training, while demonstrating safe operating practices and reporting potential safety risks or concerns.
Install and configure computers, peripherals, mobile devices, and other technology equipment at a basic level.
Provide basic after-hours or off-duty support rotations as assigned.
Triages, categorizes, and prioritizes support requests using the organization's ticketing system.
Execute troubleshooting procedures using established standards and best practices.
Maintain a professional and customer-focused approach when interacting with users.
Ensure all incidents, requests, and resolutions are accurately documented and completed within established service level agreements (SLAs).
Escalate unresolved issues to appropriate technical resources in a timely manner.
Communicate technical issues, resolution status, and support updates effectively and timely to customers, team members, and stakeholders.
Identify opportunities to improve processes, service delivery, and user experience, and communicate recommendations to senior team members.
Educate end users on technology processes, procedures, and best practices to improve system utilization and efficiency.
Perform other duties as assigned.
The Port of Virginia is a 24-hour, 7-day-a-week, 365-day-a-year operation, schedule and location may vary based on the needs of the operation.

Education

Bachelor’s degree in Business, Information Systems, Data Analytics, or a related field (or equivalent experience).

Licenses, Certifications, and Credentials

Valid driver’s license; Transportation Worker Identification Credential are required.

Work Experience

Minimum of two years of relevant experience in IT, with helpdesk experience preferred.

Skills

Attention to detail and high degree of accuracy

High

Verbal and written communications skills

High

Organizational skills to prioritize work and report on progress

Medium

Knowledge of Microsoft Office Applications (Access, Excel and Outlook) at an intermediate level or beyond

Medium

Strong analytical and problem‑solving skills.

Medium

You Should Know: Disclosures

The Port of Virginia is an Equal Opportunity Employer and therefore does not discriminate on the basis of age, sex, race, religion, disability or national origin.

Selected applicant must be able to pass a pre-employment background check which may include any of the following: Academic record and verification of education and/or certifications; Employment history (including references); Criminal history; Driving record; Fingerprinting; drug and alcohol testing, Fit for duty Physical, Other records or information related to the candidate's suitability for the position.

Selected applicant must be able to obtain a TWIC (Transportation Workers Identification Card). The Port of Virginia is a 24-hour, 7-day-a-week, 365-day-a-year operation, schedule and location may vary based on the needs of the operation.

Apply Now

Refine Your Search

information technology technician (helpdesk) jobs in suffolk va

Information Technology Technician (Helpdesk)

Information Technology Technician (Helpdesk)

Helpdesk Technician

IT Technician

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for information technology technician (helpdesk) in suffolk va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected