This position offers the flexibility of a primary home base at either our Suffolk or Franklin school. Please note that regular travel between school locations is required to provide onsite support and leadership.
Information Technology Manager
About Us
The Children’s Center, a non-profit agency, is dedicated to making a positive difference in the lives of young children—one family at a time. Our mission is to nurture and educate children and their families by providing opportunities for education, parenting support, and community resources.
Our Head Start/Early Head Start program is federally funded and provides no-cost services to qualifying families, including pregnant women, children from birth to age 5, and their families through comprehensive education, health, and family support services.
Position Summary for Information Technology Manager
The Children’s Center is seeking an experienced Information Technology Manager to oversee and direct the agency’s technology operations. This role is responsible for managing IT systems, providing technical support, ensuring network and data security, and supervising IT staff while supporting the agency’s overall operational effectiveness.
Key Responsibilities for Information Technology Manager
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Manage and oversee agency-wide information technology operations
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Coordinate system development, testing, documentation, and technical support
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Troubleshoot user issues, identify solutions, and implement fixes
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Install, maintain, and administer servers, workstations, routers, switches, wireless access points, and printers
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Manage VPN, DNS certificates, SPF, DKIM, and DMARC email security protocols
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Oversee PBX and VoIP telecommunications systems
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Maintain agency security systems, surveillance cameras, and network security
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Verify daily server backups and restore files as needed
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Serve as system administrator for software packages and databases
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Coordinate technology projects, upgrades, and replacements across all sites
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Develop and conduct staff technology training programs
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Assist with IT budgeting and administration of approved funds
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Run reports and facilitate IT security audits/investigations
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Support directors with grant submissions and special projects
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Attend meetings and perform additional duties as assigned
Qualifications for Information Technology Manager
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Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or related field required
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Must have direct experience with the supervision of staff, fiscal management, and administration to be considered
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Minimum of 7 years of IT experience, including a proven track record of success in supervisory or leadership roles
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The ideal candidate will bring 5 years of experience leading IT teams and overseeing technical workflows.
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Budget development and financial accountability experience
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Expertise in overseeing IT operations, including lifecycle management, resource allocation, and technical service delivery.
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Deep understanding of IT governance frameworks and a proven ability to implement industry-standard management practices.
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Demonstrated ability to apply IT management best practices to streamline workflows and improve departmental efficiency.
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Experience with:
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Microsoft 365 Admin Center
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Exchange
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MS Entra ID
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Multifactor Authentication (MFA)
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Microsoft Defender
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Knowledge of hardware/software installation, maintenance, and repair
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Experience with system administration and network security
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Outstanding customer service skills, strong organizational skills, and the ability to multi-task and manage multiple priorities effectively
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Strong leadership capability in transforming business requirements into technical solutions, resulting in a measurable increase in user productivity or a reduction in manual work hours.
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Excellent written and verbal communication skills
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Must demonstrate familiarity with ethnic backgrounds of clients and be able to serve and effectively communicate with co-workers and the public
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Must demonstrate the personality and ability to provide leadership and stability for program continuity
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Must have demonstrated ability to work effectively and harmoniously with co-workers
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Must be able to travel between school locations
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Demonstrated staff management experience
Additional Requirements for Information Technology Manager
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Satisfactory professional references
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Pre-employment drug screening and ongoing random screenings
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Must have a satisfactory criminal, federal, and CPS background check
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At least six (6) years of progressive experience in the Information Technology field; prior experience navigating the unique needs of an educational environment or non-profit is highly desirable.
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At least three (3) years of experience providing direct supervision of staff
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Experience with overseeing multiple sites at one time
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May be called upon to work beyond normal working hours
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Travel to school locations, community locations, and meetings required
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Must be physically able to lift a minimum of 50 pounds
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Must be able to sit and work at a computer keyboard and desk
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Oral and written fluency in English required, additional language skills always welcome
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Effectively reading, hearing, and speaking are required
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Valid driver’s license with a good driving record
Supervisory Responsibilities for Information Technology Manager
This position directly supervises Information Technology Assistants.
Work Environment & Physical Requirements for Information Technology Manager
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Office environment with occasional work in classrooms and outdoors
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Must be able to sit/stand for extended periods
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Ability to lift up to 50 pounds occasionally
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Frequent bending, crouching, reaching, pushing/pulling, and climbing may be required
Why Join The Children’s Center as an Information Technology Manager?
Join a mission-driven organization dedicated to strengthening families and communities while making a lasting impact in the lives of children.
Benefits for Information Technology Manager
Health & Wellness
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Medical: 80% employer-paid premiums
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Dental and Vision: Group plan rates for employee and family.
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Health Savings: HSA/FSA accounts to assist with out-of-pocket expenses
Financial & Retirement
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401(k) Contribution: Employer contribution to 401(k)
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Insurance Protection: Company-paid life insurance, plus short-term and long-term disability coverage.
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LegalShield/LegalServices: Providing affordable access to professional legal counsel and identity theft protection.
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Employee Childcare Discount: Employee discount for enrolled children in our program.
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Dependent Care Savings: Dependent Care FSA to assist with out-of-pocket expenses.
Work-Life Balance & Time Off
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Paid Time Off (PTO): 18 days of flexible PTO
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Company Holidays: 14 paid holidays
Requirements Before You Start as the Information Technology Manager
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Satisfactory criminal history background checks (including sex offender, FBI, CPS), and fingerprinting.
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OBI Qualifying Letters (Background Check with Fingerprints)
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Out of State Crminal and CPS Background Check
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Official Education Transcript
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Requires an initial physical examination to include screening for tuberculosis, and periodic reexaminations to ensure the incumbent poses no significant health risk to the participants in the program
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Pre-employment drug screening
Requirements After You Start as the Information Technology Manager
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Successful completion of background checks within 30 days of hire
Job duties in the job posting are a representative, non-exhaustive list of the essential functions, tasks, and responsibilities a position entails.
