Top 25 Client success manager Jobs in Sugar Hill, Ga

Customer Success Manager
Flex Dental —Alpharetta, GA
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Client Success Manager
Versatex —Atlanta, GA
- Full-time
- Hybrid work
- Background check
- Analysis skills
- Construction experience
- Health insurance
- Dental insurance
Quick Apply
5d
Client Success Manager
MERIDIAN COOPERATIVE INC —Atlanta, GA
- Full-time
- Business development
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Health insurance
Quick Apply
Customer Success Manager
Trimble —Alpharetta, GA
- $65,100 - $114,300 a year
- Online Application
- Mid-level
- Office
- Civil Engineering
- Paid parental leave
- Employee stock purchase plan
6d
Customer Success Manager
Valsoft Corporation —Duluth, GA
- Hybrid work
- Marketing
- 5 years
- Mid-level
Quick Apply
Associate Client Success Manager
DIGITAL ENVOY —Peachtree Corners, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
vidREACH.io —Alpharetta, GA
- Multiple hires
- Computer literacy
- Mid-level
- Organizational skills
Client Success Manager
ITA Group Inc —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Client Success Operations Manager
ITA Group Inc —Atlanta, GA
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Client Success Manager
VOICENATION LLC —Duluth, GA
- Full-time
- Mid-level
- Communication skills
Quick Apply
WorkForce Software, Senior Client Success Manager
ADP —Alpharetta, GA
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Customer Success Manager
Barco —Duluth, GA
- 5 years
- Office
- Administrative experience
3d
Customer Success Manager
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Bachelor of Science
- Mid-level
- Continuous improvement
Director of Customer Success
7Mindsets Academy LLC —Roswell, GA
- Full-time
- School experience
- Master's degree
- Analysis skills
Quick Apply
Customer Success Manager
Stratix Corporation —Norcross, GA
- Mid-level
- Office
- 3 years
Customer Success Manager (Procurement)
Euna Solutions —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Opportunities for advancement
Quick Apply
11d
Senior Customer Success Manager (Procurement)
Euna Solutions —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Opportunities for advancement
Quick Apply
Associate Customer Success Manager
Stratix Corporation —Norcross, GA
- Oracle
- Bachelor of Science
- Mid-level
Client Success Manager, Associate
Morgan Stanley —Alpharetta, GA
- Mid-level
- Office
- Bachelor's degree
- Employee stock purchase plan
7h
Customer Success Manager
Safe-Guard Products International LLC —Atlanta, GA
- Full-time
- Hybrid work
- Marketing
- 5 years
- Office
- Health savings account
- Paid holidays
Quick Apply

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Customer Success Manager

Flex Dental -
Alpharetta, GA

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED
Data-driven problem-solving

Full Job Description

About Flex Dental:

At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental’s practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.

Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.

The Customer Success/Retention Account Manager is responsible for partnering with customers identified as being at risk of churn to understand their business needs, address obstacles to success, and maximize the value they receive from the platform. This role combines proactive account management, customer advocacy, and cross-functional collaboration to improve customer satisfaction, increase product adoption, and reduce customer attrition.

The Customer Success Manager serves as the primary owner of the retention experience, balancing strategic customer conversations with data-driven analysis to identify trends, recommend improvements, and strengthen long-term customer loyalty.

JOB RESPONSIBILITIES

Customer Retention & Success

Serve as the primary point of contact for customers identified as being at risk of downgrade or churn.
Build trusted relationships with customers to understand their goals, challenges, and desired outcomes.
Develop and execute customer success plans focused on increasing adoption, improving engagement, and reducing churn risk.
Lead retention conversations with empathy while helping customers make informed decisions regarding their subscription.
Partner with customers experiencing ownership changes, staffing transitions, or operational challenges to ensure business continuity.

Customer Adoption & Growth

Monitor customer health indicators and proactively identify opportunities to improve platform adoption.
Develop and maintain customer adoption strategies, identifying underutilized features and creating plans to increase utilization.
Identify expansion opportunities and collaborate with Sales when additional products or services may provide customer value.
Clearly communicate pricing changes while reinforcing the value customers receive from the platform.

Customer Advocacy & Cross-Functional Collaboration

Document customer feedback, trends, and root causes contributing to churn risk.
Partner with Support, Implementation, Product, Training, and other internal teams to resolve customer issues and improve the overall customer experience.
Collaborate on the development and refinement of retention strategies, save plays, and customer engagement initiatives.
Recommend process and product improvements based on recurring customer feedback and retention trends.

Operational Excellence

Monitor reporting and customer health data to proactively identify emerging retention risks.
Maintain accurate documentation of customer interactions, action plans, and outcomes within company systems.
Coordinate customer offboarding activities when retention is not possible, ensuring a professional and seamless transition.
Track and report key retention metrics, including churn prevention, customer recovery, product adoption, and expansion opportunities.
Support ownership transfer processes by coordinating required documentation and cross-functional activities.
Perform other duties as assigned.

JOB QUALIFICATIONS

EDUCATION

High School diploma or equivalent

EXPERIENCE

A minimum of 1 year previous customer success, training, call center or technical support experience
Experience as a customer success/retention account manager in dental software
Experience working in a dental practice office or experience using and/or supporting accounting/billing applications strongly preferred

KNOWLEDGE AND SKILLS

An understanding of common industry standard business practices as related to the dental or medical professions
Experience with software in a SaaS environment
Experience working with CRM and customer success platforms (Salesforce, Gainsight, JIRA, Zendesk, or similar).
Excellent verbal and written communication skills, particularly phone and email correspondence
Basic knowledge of computer hardware, database structure and network troubleshooting

Quick Apply

Refine Your Search

client success manager jobs in sugar hill, ga

Customer Success Manager

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Customer Success Manager (Procurement)

Senior Customer Success Manager (Procurement)

Associate Customer Success Manager

Client Success Manager, Associate

Customer Success Manager

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