Top 69 Helpdesk support Jobs in Sugar Hill Ga

Customer Support Specialist
Mujin Corp —Suwanee, GA
- $20 - $30 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Service Desk Analyst
DIGIOFFICE —Johns Creek, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
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HELPDESK SUPPORT TECHNICIAN
Atlanta I.T. Service —Duluth, GA
- Weekends as needed
- Background check
- Pass drug screening
- Office
Store Support Center Agent
Majors Management —Lawrenceville, GA
- $20 - $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
IT Helpdesk P1
Synamedia —Lawrenceville, GA
- Azure
- Office
- AWS
Office Administrator
Orkin —Roswell, GA
- $20 - $22 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
7d
Associate Product Manager
Delaney Co —Sugar Hill, GA
- $70,000 - $80,000 a year
- Microsoft Outlook
- Mid-level
- Office
Help Desk Technician (Tier 2)
Snap Tech IT —Cumming, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Paid holidays
- Health insurance
IT Help Desk Professional
Kimley-Horn —Alpharetta, GA
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
8d
IT Support Specialist
Engineering Systems Inc —Peachtree Corners, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
9d
IT Helpdesk Support Specialist I
Asbury —Sandy Springs, GA
- Full-time
- Computer Science
- Computer literacy
- Windows
- Paid training
- Paid parental leave
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IT Support Specialist I
Priority Technology Holdings, LLC —Alpharetta, GA
- $23 - $27 an hour
- Full-time
- Google Workspace
- Windows
- Associate's degree
- Health savings account
- Employee stock purchase plan
Quick Apply
3d
IT Support Technician
MIS Solutions —Suwanee, GA
- $45,000 - $55,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
Senior Customer Support Specialist
ResMed —Peachtree Corners, GA
- $30.91 - $41.21 an hour
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Commuter assistance
- Health savings account
Call Center Team Lead
Serenity Mental Health Centers —Sandy Springs, GA
- $25 an hour
- Full-time
- Background check
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
IT Specialist
AHA Consulting Engineers, Inc. —Alpharetta, GA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
Desktop Systems Professional
Trimble —Alpharetta, GA
- $55,000 - $75,600 a year
- Online Application
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Employee stock purchase plan
Systems Administrator
Snap Tech IT —Cumming, GA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Office
- Windows
- Paid holidays
- Health insurance
Helpdesk Engineer
CNR Technologies —Woodstock, GA
- $20,000 - $35,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply

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helpdesk support jobs near sugar hill ga

Customer Support Specialist

Mujin Corp -
Suwanee, GA

Quick Apply

Job Details

Full-time
$20 - $30 an hour

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
On-the-job training
Parental leave
Vision insurance
Referral program

Qualifications

Live chat
Multilingual
High school diploma or GED
Managing clients in a customer support role
JavaScript
Customer support
Python
Ticketing system technical support

Full Job Description

Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor-intensive tasks to focus on more intellectual challenges.

We are seeking a skilled and motivated Customer Support Specialist to join our customer support team. This role is responsible for providing timely, accurate, and helpful assistance to customers via multiple channels, ensuring a positive and seamless user experience. The successful candidate will work closely with the manager to maintain and enhance our customer support platform, ensuring a seamless experience for our clients.

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Provide service response while upholding excellent customer service standards to Mujin’s clients
Serve as the front line in receiving support calls and routing/escalating issues as required to ensure client satisfaction
Communicate regularly with the leader/ team regarding recurring issues and signs of frustration from clients
Maintain and update the customer support website, ensuring all documentation such as manuals and spare parts lists are current
Assist in the transition from a traditional phone line to a chat service, including the maintenance of a chatbot system
Develop and update mobile applications for both Android (APK) and iOS platforms
Collaborate with the service team to integrate APIs for data retrieval and system communication
Manage customer tickets and ensure proper documentation in accordance with service level agreements (SLAs)
Participate in the development of security measures for web hosting and application platforms
Provide customer support via phone and email, following scripts for consistent communication
Work on the continuous improvement of the customer support portal, tailoring it to individual customer needs

Requirements:

High school diploma + 2 years relevant customer service experience
Excellent communication and interpersonal skills
Experience using help desk software and remote support tools
Understanding of Python programming, with a willingness to learn and apply new skills
Strong problem solving abilities and attention to detail

Other nice to haves:

Familiarity with our industry is a plus
Basic knowledge of HTML, CSS, and JavaScript for web development
Familiarity with mobile application development environments for Android and iOS
Multi-lingual skills are a plus, especially French

Key soft skills needed for success in this role include:

Strong communication skills and the ability to follow detailed instructions and scripts
Detail-oriented with a focus on documentation and the ability to manage multiple tasks efficiently
A proactive approach to problem-solving and the ability to work under tight deadlines
A team player attitude with the enthusiasm to learn and grow within the company

Physical Demands/ Work Environment:

Ability to travel up to 15% of the time
Availability to provide support during nights, weekends, and as needed
Prolonged periods of sitting at a desk and working on a computer
Warehousing/ and Industrial work environment

This Position Description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements.

Mujin is proud to be an Equal Employment Opportunity employer.

Pay: $20.00 - $30.00 per hour

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in sugar hill ga

Customer Support Specialist

Service Desk Analyst

HELPDESK SUPPORT TECHNICIAN

Store Support Center Agent

IT Helpdesk P1

Office Administrator

Associate Product Manager

Help Desk Technician (Tier 2)

IT Help Desk Professional

IT Support Specialist

IT Helpdesk Support Specialist I

IT Support Specialist I

IT Support Technician

Help Desk Technician (Part Time)

Senior Customer Support Specialist

Call Center Team Lead

IT Specialist

Desktop Systems Professional

Systems Administrator

Helpdesk Engineer

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