Top 139 Customer service manager Jobs in Sugar Land Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
Customer Service Operations Manager
Vallen Distribution, Inc —Houston, TX
- Spanish
- 5 years
- English
Quick Apply
Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote
Optum —Pearland, TX
- $72,800 - $130,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Pass drug screening
Quick Apply
Manager - Customer Experience
Prime Communications —Sugar Land, TX
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
- $31.25 - $33.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
Quick Apply
Assistant Manager Customer Experience
JCPenney —Katy, TX
- $47,740 - $88,660 a year
- Full-time
- Mid-level
- Retail management
- Paid holidays
- Health insurance
9d
Director of Customer Experience
Paradigm at First Colony —Missouri City, TX
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Manager, Retail Contact Center
Wellby Financial —Sugar Land, TX
- Full-time
- Writing skills
- English
- Office
Customer Service Supervisor
U.S. Silica —Katy, TX
- Full-time
- Mid-level
- Finance
- Supervising experience
Quick Apply
Customer Experience Supervisor
Visual Comfort & Co. —Houston, TX
- $68,000 a year
- Weekends as needed
- Marketing
- Mid-level
- Office
- Paid holidays
- Disability insurance
2d
Customer Service Supervisor
SunSource —Houston, TX
- Mid-level
- Budgeting
Quick Apply
Supervisor, Customer Service
Nexus Water Group —Sugar Land, TX
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
3d
Concierge Manager
april —Houston, TX
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- 5 years
- US work authorization
Membership Services Manager
Houston Texans —Houston, TX
- Mid-level
- Office
- High school diploma or GED
Customer Success Manager
Empower Pharmacy —Houston, TX
- Remote
- Nursing
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Client Manager - Security
Allied Universal —Houston, TX
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)
Metropolitan Transit Authority of Houston, Texas —Houston, TX
- Night shift
- Bilingual
- Computer science
- Microsoft Excel
Scheduling Manager
2020 Companies, Inc. —Houston, TX
- $56,000 a year
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Base Manager
Jet Linx Aviation —Houston, TX
- $77,000 - $109,000 a year
- Weekends as needed
- Office
- 3 years
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
9d
Sr. Call Center Manager
Spruce Power —Houston, TX
- Full-time
- 5 years
- Residential
- High school diploma or GED
10d

I want to receive the latest job alert for customer service manager in sugar land tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near sugar land tx

Customer Service Supervisor jobs in Katy, TX

Scheduling Manager jobs in Houston, TX

Customer Service Team Lead jobs in Houston, TX

Customer Service Representative jobs in Sugar Land, TX

Client Manager jobs in Houston, TX

Membership Manager jobs in Houston, TX

Call Center Supervisor jobs in Houston, TX

Customer Service Supervisor jobs in Houston, TX

Customer Success Manager jobs in Houston, TX

Customer Experience Supervisor jobs in Houston, TX

Customer Service Supervisor jobs in Ohio

Customer Service Supervisor jobs in Burlington, NC

Jpmorgan Chase Client Service Associate jobs in Dallas, TX

Customer Service Supervisor jobs in Boise, ID

Mental Health Fee For Service jobs in Massachusetts

Customer Service Supervisor jobs in San Diego, CA

Customer Service Supervisor jobs in Torrance, CA

Scheduling Manager jobs in Washington, DC

Remote Central Scheduling jobs in Remote

Scheduling Manager jobs in Minnesota

Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in sugar land tx

Call Center Supervisor

Customer Service Operations Manager

Senior Contact Center Workforce Analyst - Kelsey Seybold Clinic - Patient Access Center - Remote

Manager - Customer Experience

211 Texas/United Way HELPLINE Supervisor (Weekends)

Assistant Manager Customer Experience

Director of Customer Experience

Manager, Retail Contact Center

Customer Service Supervisor

Customer Experience Supervisor

Customer Service Supervisor

Supervisor, Customer Service

Concierge Manager

Membership Services Manager

Customer Success Manager

Client Manager - Security

Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)

Scheduling Manager

Base Manager

Sr. Call Center Manager

I want to receive the latest job alert for customer service manager in sugar land tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected