Top 21 Senior patient services representative Jobs in Sugar Land Tx

Senior Patient Services Representative - Primary Care (Sugar Land/Riverstone)
Houston Methodist Primary Care Group —Sugar Land, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
7d
Senior Patient Services Representative- Cancer Center (Medical Center)
Houston Methodist Specialty Physician Group —Houston, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
9d
Senior Patient Services Representative - Primary Care (Pearland)
Houston Methodist Primary Care Group —Pearland, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
12d
Senior Patient Services Representative -Primary Care Group (Willowbrook)
Houston Methodist Primary Care Group —Cypress, TX
- Full-time
- Inventory management
- Word processing
- Writing skills
7d
Patient Access Representative I / II / Senior - Sugar Land Orthopedics
UTHealth Houston —Sugar Land, TX
- Medical office experience
- Mid-level
- High school diploma or GED
- Health insurance
- Employee discount
2d
Senior Pharmacy PA/Appeals Technician
Optum —Sugar Land, TX
- $18 - $32 an hour
- Overtime
- Remote
- Microsoft Outlook
- Computer literacy
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Senior Call Center Representative - Member Services
Texas Children's Hospital —Bellaire, TX
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
5d
Senior Patient Access Representative-(CSON)
UTHealth Houston —Houston, TX
- Hospital
- Mid-level
- High school diploma or GED
- Health insurance
- Employee discount
6d
Patient Benefits Representative Sr
Texas Oncology —Houston, TX
- Full-time
- Microsoft Excel
- HIPAA
- Finance
6d
Senior Scheduler
Houston Methodist West Hospital —Houston, TX
- Overtime
- Surgery
- Hospital
- Writing skills
1d
Client Care Coordinator / Early Stage Startup Role / Stafford TX
Assisting Hands of Sugarland —Stafford, TX
- $15 - $20 an hour
- Full-time
- Home Health
- Reliable transportation
- CNA
- Opportunities for advancement
Quick Apply
Sr. Insurance Verifier - Museum District
Houston Methodist Specialty Physician Group —Houston, TX
- Full-time
- Customer service
- Medical office experience
- English
Patient Access Representative I / II / Senior - Spine Orthopedics
UTHealth Houston —Houston, TX
- Medical office experience
- High school diploma or GED
- Computer skills
- Health insurance
- Employee discount
12d
Senior Surgery Scheduler - ENT (Texas Medical Center)
UTHealth Houston —Houston, TX
- Surgery
- Medical office experience
- 3 years
- Health insurance
- Employee discount
Front Desk Team Member
Chen Medical Associates —Houston, TX
- $14.30 - $20.42 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
5d
Patient Access Representative I/II/Sr. - Bellaire Station
UTHealth Houston —Houston, TX
- Customer service
- Medical office experience
- High school diploma or GED
- Free parking
- Health insurance
6d
Patient Care Coordinator
Care Dental —Houston, TX
- $16 - $20 an hour
- Full-time
- Spanish
- Dental office
- No experience needed
- Paid training
- Employee discount
Quick Apply
12d
Senior Benefit Navigator
Keystone Advisors —Houston, TX
- $25 an hour
- Extended hours
- Spanish
- 7 years
- Microsoft Excel
- Dental insurance
- Vision insurance
Quick Apply

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Senior Patient Services Representative - Primary Care (Sugar Land/Riverstone)

Houston Methodist Primary Care Group -
Sugar Land, TX

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Computer operation
Patient scheduling systems
Electronic health records (EHR) management
Phone communication
Word processing
Writing skills
In-person customer service
English
Medical scheduling
High school diploma or GED
Phone customer support
Medical terminology

Full Job Description

At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Five years of experience to include three years experience in a related role within healthcare

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Strong customer service, phone and scheduling skills
Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
Knowledge of basic medical terminology
Ability to analyze and solve problems

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling or other clinic related protocols.
Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.

SERVICE ESSENTIAL FUNCTIONS

Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): No

ON-CALL*

- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No

TRAVEL**

**Travel specifications may vary by department**

- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE Five years of experience to include three years experience in a related role within healthcare

Company Profile:

With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to the entire family and to the communities where our patients work and live. As part of the Houston Methodist health system — one of the nation’s leading health systems — the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.

Houston Methodist is an Equal Opportunity Employer.

Apply Now

Refine Your Search

senior patient services representative jobs in sugar land tx

Senior Patient Services Representative - Primary Care (Sugar Land/Riverstone)

Senior Patient Services Representative- Cancer Center (Medical Center)

Senior Patient Services Representative - Primary Care (Pearland)

Senior Patient Services Representative -Primary Care Group (Willowbrook)

Patient Access Representative I / II / Senior - Sugar Land Orthopedics

Senior Pharmacy PA/Appeals Technician

Senior Call Center Representative - Member Services

Senior Patient Access Representative-(CSON)

Patient Benefits Representative Sr

Senior Scheduler

Client Care Coordinator / Early Stage Startup Role / Stafford TX

Sr. Insurance Verifier - Museum District

Patient Access Representative I / II / Senior - Spine Orthopedics

Senior Surgery Scheduler - ENT (Texas Medical Center)

Front Desk Team Member

Patient Access Representative I/II/Sr. - Bellaire Station

Patient Care Coordinator

Senior Benefit Navigator

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