Top 172 Customer service representative Jobs in Suisun City Ca

Customer Experience Executive
Vinfolio —Napa, CA
- $25 - $32 an hour
- Full-time
- CRM software
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Partner Relations & Events Associate
Visit Napa Valley —Napa, CA
- $30 - $34 an hour
- Full-time
- Hospitality
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Quick Apply
2d
Customer Service Representative
Human Bees —Concord, CA
- $24 - $28 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
Quick Apply
3d
Entry Level AT&T Associate
All For One Group, Inc. —Concord, CA
- $59,000 - $69,500 a year
- Full-time
- 18 years or older
- High school diploma or GED
- In-person
- Employee discount
- Opportunities for advancement
Quick Apply
5d
Claims Customer Service Representative I
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Customer Service Representative 1
Recology —Vacaville, CA
- $29.18 an hour
- Monday to Friday
- Computer literacy
- Writing skills
- Office
- Wellness program
- Paid holidays
9d
Call Center Representative I - Napa County
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- 403(b) matching
- Health savings account
Quick Apply
Contact Center Representative
Travis Credit Union —Vacaville, CA
- $19.98 - $29.01 an hour
- Hybrid work
- Spanish
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
9d
Customer Service Gaming Associate
Knighted Ventures —American Canyon, CA
- $21 - $23 an hour
- Weekends as needed
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Entry Level Customer Representative
All For One Group, Inc. —Lafayette, CA
- $52,000 - $60,000 a year
- Full-time
- High school diploma or GED
- In-person
- Entry level
- Professional development assistance
Quick Apply
5d
Customer Service Representative - State Farm Agent Team Member
Rena Macdonald - State Farm Agent —Fairfield, CA
- $25 - $35 an hour
- Full-time
- Sales
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative 1 - Bilingual
Recology —Vacaville, CA
- $30.18 an hour
- Monday to Friday
- Spanish
- Computer literacy
- Writing skills
- Wellness program
- Paid holidays
9d
Customer Service Representative
Distribution International —Benicia, CA
- $20 - $40 an hour
- 18 years or older
- Basic math
- Ability to lift 50 pounds
- Wellness program
- Health savings account
Customer Service Associate
Raising Cane's —Fairfield, CA
- $20 an hour
- Urgently hiring
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Customer Care Operator
Bay Alarm Company —Concord, CA
- $20 an hour
- Word processing
- Computer literacy
- High school diploma or GED
- Paid training
- Disability insurance
Quick Apply
Client Associate
Marsh —Walnut Creek, CA
- $35,600 - $66,200 a year
- Full-time
- Hybrid work
- Entry level
- Health insurance
- 401(k)
4d
Customer Service
GSL Enterprise —Concord, CA
- $24 - $26 an hour
- Full-time
- High school diploma or GED
- Cleaning
- In-person
- Profit sharing
- Paid holidays
Quick Apply
Member Experience Generalist
AAA NCNU —Concord, CA
- $30.21 - $35.96 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Wellness program
- Paid holidays
Quick Apply

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Customer Experience Executive

Vinfolio -
Napa, CA

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

CRM software
Customer service
Microsoft Office
Attention to detail
SAP ERP

Full Job Description

Who we are
Vinfolio, part of the FINE+RARE Group, is redefining the fine wine and spirits industry through a technology-driven, data-rich marketplace. As the Group's U.S. Operation, Vinfolio leads our presence in the United States.

Our proprietary platform seamlessly integrates e-commerce, portfolio management, and logistics, creating a sophisticated digital ecosystem that enhances customer engagement, optimizes inventory liquidity, and streamlines transactions.

With operations spanning the US, UK, Asia, and Europe, we continuously evolve our platform to drive automation, scalability, and omnichannel accessibility. Our strategic acquisitions and marketplace innovations have strengthened our position as the premier destination for fine wine and spirits collectors worldwide, ensuring seamless access to the world’s rarest and most sought-after bottles.

At the heart of the FINE+RARE Group is a network of deep relationships with the world’s leading collectors, producers, merchants, and négociants built over decades of trust, expertise, and market insight. As one of the largest fine wine and spirits asset managers globally, we oversee over $750 million in client assets, providing data-led portfolio strategies, liquidity solutions, and market access tailored to the evolving needs of high-value collectors and investors.

About the Role
We’re looking for a Customer Experience Executive to deliver exceptional service across the full customer journey from onboarding and order confirmation through logistics and delivery. You’ll be the frontline point of contact for our clients, managing inquiries and resolving issues while coordinating closely with internal teams across our global business.

This role is ideal for someone who enjoys problem-solving, working with systems, and being the connector between customers and internal teams, all while keeping communication clear, organized, and customer-focused.

This role is based onsite at our Napa, CA office.

How You'll work

HubSpot is our primary tool: All customer inquiries are managed through HubSpot Tickets, which act as the central source of truth for communication, progress, and resolution.
Email + phone support: You’ll respond to customer emails directly from HubSpot (so everything is logged automatically) and handle inbound calls using Aircall. Training will be provided for call handling and systems.
Clear ownership, not busywork: You’ll update ticket status and add internal notes and work cross-functionally with Warehouse, Logistics, Finance, or Engineering teams.
Supported by SOPs: Common scenarios (such as missing stock or delivery delays) have documented processes to help you resolve issues consistently and efficiently.

Key Responsibilities

Manage customer interactions at key touchpoints, including onboarding, order confirmation, logistics, and delivery for clients across the US, UK, Asia, and Europe.
Own and manage customer tickets inHubSpot, ensuring timely responses, accurate documentation, and clear status updates.
Handle inbound customer calls via Aircall, providing professional and confident phone support (training provided).
Proactively coordinate with internal teams (Warehouse, Logistics, Finance, Engineering) to resolve customer issues and keep clients informed in a timely manner.
Ensure all customer queries, complaints, and service issues (e.g., unavailable stock, delivery delays) are handled accurately, professionally, and within performance targets.
Raise invoices for customer deliveries and process related requests.
Identify recurring issues or service breakdowns and flag opportunities to improve processes and the customer experience.
Support the ongoing improvement and stabilization of our technology stack, including HubSpot, SAP (ERP), and Catalogue systems.

What we are Looking For

Experience in a customer-facing role, ideally supporting customers via email and/or phone.
Comfortable using CRM systems - HubSpot experience is a strong plus.
Confident communicator with strong attention to detail and follow-through.
Organized and able to manage multiple tickets and priorities in a fast-paced environment.
Curious, proactive, and solutions-oriented when resolving customer and internal issues.
Comfortable working cross-functionally and following structured processes.
Experience with ERP systems (such as SAP), logistics, or order processing is a plus but not required.
Knowledge of wines and spirits is an advantage but not essential.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Location:

Napa, CA 94558 (Preferred)

Ability to Commute:

Napa, CA 94558 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in suisun city ca

Customer Experience Executive

Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California

Partner Relations & Events Associate

Customer Service Representative

Entry Level AT&T Associate

Claims Customer Service Representative I

Customer Service Representative, CC

Customer Service Representative 1

Call Center Representative I - Napa County

Contact Center Representative

Customer Service Gaming Associate

Entry Level Customer Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative 1 - Bilingual

Customer Service Representative

Customer Service Associate

Customer Care Operator

Client Associate

Customer Service

Member Experience Generalist

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