Top 992 Customer service representative Jobs in Suitland, Md

CSR - Customer Service Representative
Carroll Mechanical, Inc. —Columbia, MD
- $18 - $25 an hour
- Overtime
- Customer service
- English
- Mid-level
- Paid training
- Paid holidays
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Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
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Entry Level Account Manager
API Consulting Group —Vienna, VA
- $55,000 - $65,000 a year
- Full-time
- Background check
- High school diploma or GED
- In-person
- Professional development assistance
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10d
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
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Communications Center Customer Service Rep
MedStar Health —Washington, DC
- $22.21 - $33.79 an hour
- Overnight shift
- Hospital
- Basic math
- High school diploma or GED
3d
Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Customer Care Service Support Coord
Johnson Controls —Capitol Heights, MD
- $29.80 - $38.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
2d
Customer Care Representative - WFH Washington DC
Medical Transportation Management (MTM, Inc.) —Washington, DC
- $18.40 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
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4d
Online Chat support
Qureos Inc —Washington, DC
- $25 - $34 an hour
- Full-time
- Computer literacy
- Typing
- Communication skills
11d
Customer Service Representative
CryptoGex —Washington, DC
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
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13d
Customer Service Representative
EagleBank —Washington, DC
- $23.24 - $33.01 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- 401(k) 4% Match
Customer Services Representative
M Management Inc —Capitol Heights, MD
- $20 an hour
- Email
- Computer literacy
- Office
- Conflict management
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Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
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Dispatcher / Customer Service Representative
JLT TRUCKING, INC —Upper Marlboro, MD
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Associate
Wawa, Inc. —District Heights, MD
- $17.25 - $21.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
Virginia Linen Service Inc —Capitol Heights, MD
- Full-time
- Microsoft Outlook
- Data entry
- Communication skills
- Disability insurance
- Health insurance
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Billing & Customer Service Associate
The Cancer Letter —Washington, DC
- $60,000 a year
- Full-time
- Remote
- Google Workspace
- Mid-level
- Administrative experience
- Paid parental leave
- Dental insurance
Quick Apply
2d
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Customer Success Associate
Cloudforce —National Harbor, MD
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Organizational skills
- Free parking
- Paid parental leave
Quick Apply

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CSR - Customer Service Representative

Carroll Mechanical, Inc.
Columbia, MD

Quick Apply

Job Details

Full-time
$18 - $25 an hour

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
Professional development assistance
Referral program

Qualifications

Customer follow-ups
Deal closing
Customer communication
Customer service
English
Microsoft Office
HVAC sales
Desktop applications
Organizational skills
Phone etiquette
Sales follow-up
Closing sales
Mobile devices

Full Job Description

Job description

HVAC Customer Service Representative

**Prior HVAC Experience Required**

About Carroll Mechanical:

Carroll Mechanical is a family-owned HVAC company based in Columbia, Maryland. Our mission is simple: to help our community live comfortably.

We install, repair, and maintain HVAC systems for residential and light commercial clients. Our service area includes Carroll, Howard, Baltimore, and Montgomery counties. We work on a variety of systems, including ACs, furnaces, heat pumps, ductless systems, etc.

As a small business, we strive to differentiate ourselves through great customer service and high-quality craftsmanship. Over the past 10 years, our way of doing things seems to have resonated with customers, and we’re proud to have grown quickly with their support.

Because of this growth, we’re now looking to expand our team. That’s where you come in!

About the Position

We are seeking a skilled Customer Service Representative (CSR) to join our team. The ideal candidate will be a strong problem solver who is capable of responding to customer requests in a timely, professional, and personable way. The CSR will be the public face of Carroll Mechanical and must possess exceptional customer service skills.

This team member will field incoming calls, respond to service requests, dispatch field technicians, and follow up with customers. We expect this person to be outgoing, results-oriented, and accountable to quantitative goals related to customer satisfaction, quality, and conversion rate. The CSR will work directly with the company’s owners to ensure a supportive environment and continuous quality improvement.

Responsibilities

Answer incoming calls in a timely and professional manner
Convert calls and other service requests into confirmed appointments (jobs)
Schedule jobs based on priority level, availability, and nature of request
Coordinate logistics required to complete each job
Support field pros throughout the day by communicating ETAs, delays, and schedule changes to customers
Manage customer relationships throughout each engagement
Educate on Carroll Mechanical’s offerings, capabilities, and values
Escalate complex cases to company management as needed
Follow up with customers to ensure satisfaction and collect reviews
Sign customers up for maintenance contracts
Outreach former, current, and potential customers to check in on their systems and find opportunities to add value
Meet or exceed pre-defined customer service KPIs
Manage all opportunities and customer interactions in ServiceTitan
Ensure proper documentation for each job, including detailed notes and pictures, signed paperwork, and collect payments and/or financing agreements
Maintain professional conduct and appearance in all working conditions

Requirements

Two or more years of proven success in a customer service role
Prior HVAC customer experience highly preferred
Familiarity with ServiceTitan or similar CRM preferred
Strong sales, follow-up, closing and organizational skills
Excellent oral and written communication skills, with the ability to empathize with and sell to a wide range of customers
Growth mindset, with an excitement to learn and test new strategies
Strong work ethic, with the passion to meet and exceed company goals
Ability to work a full-time schedule, with flexibility to take calls on nights and weekends on an as-needed, mutually-agreed-upon basis
High degree of competence with desktop and mobile devices and applications

Compensation

Full-time
Non-exempt (overtime eligible)
Base plus bonus structure
Base: Hourly, $18-25 / hour
Bonus: Based on KPIs achieved
Paid holidays
Paid time off
Paid training opportunities
Referral program
Competitive benefits

Location

Role is 100% in-person. Must be able to commute to the office. Office is located in Columbia MD.

About the Team

Our small-but-mighty team works together to complete jobs, big and small. Our team is led by co-owners Bryan and Roy, who are very active in the day-to-day operations of the business. You will work closely with our comfort advisors, service manager, technicians, installers, and helpers.

We try our hardest to build a good culture and make Carroll Mechanical an exceptional place to work. We treat each other with respect, help each other grow, and reward people for their work. Employees are eligible for bonuses, raises, and promotions based on individual and team performance. Management is engaged and responsive.

People who join Carroll Mechanical tend to stay at Carroll Mechanical - so we hope you’ll join us!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

On-the-job training
Paid time off
Professional development assistance
Referral program

Shift:

Day shift

Experience:

Customer Service: 2 years (Preferred)

Ability to Commute:

Columbia, MD 21046

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance

Experience:

HVAC Customer Service: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in suitland, md

CSR - Customer Service Representative

Call Center Manager

Entry Level Account Manager

Part Time Customer Care Representative (West Coast Preferred)

Communications Center Customer Service Rep

Admin I Customer Care Representative

Customer Care Service Support Coord

Customer Care Representative - WFH Washington DC

Online Chat support

Customer Service Representative

Customer Service Representative

Customer Services Representative

Customer Service Call Center Agent

Dispatcher / Customer Service Representative

Customer Service Associate

Client Success Representative (Remote)

Customer Service Representative

Billing & Customer Service Associate

Healthcare Customer Service Team Lead (Remote)

Customer Success Associate

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