Top 767 Shift leader Jobs in Summerlin, Nv

Call Center Team Lead
Progistics Distribution —Henderson, NV
- $19 - $23 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
EVS Shift Supervisor
MountainView Hospital —Las Vegas, NV
- $19.65 - $27.50 an hour
- Full-time
- Mid-level
- Under 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
16h
General Merchandise Team Leader- (Henderson, NV)
Target —Henderson, NV
- $23.00 - $39.10 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
8d
Shift Lead for The Bend
Mothership Coffee —Las Vegas, NV
- $14 - $21 an hour
- Weekends as needed
- Customer service
- High school diploma or GED
- Leadership
- Health insurance
- Dental insurance
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Shift Manager
Buffalo Wild Wings —Las Vegas, NV
- $12.00 - $32.40 an hour
- Part-time
- Bar
- Mid-level
- Restaurant
- Health insurance
- Dental insurance
Shift Leader - Las Vegas
Plant Power Restaurant Group —Las Vegas, NV
- From $19 an hour
- Weekends as needed
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Packaging Shift Supervisor 3rd Shift (Team Lead)
Kens Foods Inc —Las Vegas, NV
- Mid-level
- Warehouse
- Manufacturing
Quick Apply
Warehouse Team Lead Manager Support 1st Shift
Ryder —Las Vegas, NV
- $23.18 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
5d
Shift Supervisor
ALPLA INC —Las Vegas, NV
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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Shift Supervisor
Red Robin International, Inc. —Las Vegas, NV
- $17.65 - $21.28 an hour
- Part-time
- 18 years or older
- Casual dining restaurant
- ServSafe
- Employee stock purchase plan
- Paid time off
Quick Apply
Slot Shift Manager
M Resort —Henderson, NV
- $56,000 a year
- Full-time
- 5 years
- Writing skills
- Basic math
- Health insurance
- Paid time off
Shift Leader
Panda Restaurant Group —Las Vegas, NV
- $20 - $23 an hour
- Email
- Ability to lift 50 pounds
- Conflict management
- Ability to stand for extended periods
- Paid training
- Disability insurance
Quick Apply
team lead
Leticia's Cocina & Cantina —Las Vegas, NV
- $15 - $18 an hour
- Mid-level
- Mentoring
- 1 year
Quick Apply
Shift Leader
Urbane Cafe —Las Vegas, NV
- $16 - $18 an hour
- Full-time
- Spanish
- Ability to walk for extended periods
- Basic math
- Health insurance
- Dental insurance
Quick Apply
2d
Shift Leader (4438 N. RANCHO DR.)
Beans & Brews —Las Vegas, NV
- Full-time
- English
- Mid-level
- Quality control
Quick Apply
Team Leader
Chick-fil-A —Las Vegas, NV
- Part-time
- No education required
- Customer service
- Mid-level
Quick Apply
Shift Lead
Walgreens —Las Vegas, NV
- $17 - $20 an hour
- Merchandising
- Maintenance
- English
- Health insurance
- Dental insurance
9d
Lead - Day shift
GXO Logistics —North Las Vegas, NV
- $18 an hour
- Overtime
- Customer service
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Team Lead
CAVA-Centennial Gateway —Las Vegas, NV
- $20 an hour
- Part-time
- Fast casual restaurant
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Supervisor / Shift Lead
Gen3 Hospitality —Las Vegas, NV
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Leadership

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shift leader jobs near summerlin, nv

Call Center Team Lead

Progistics Distribution -
Henderson, NV

Quick Apply

Job Details

Full-time
$19 - $23 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Computer operation
Managing teams in a customer support role
Incident Escalation
High school diploma or GED
Supervising experience
Computer skills
Call center management

Full Job Description

Progistics Distribution values our people, encourages their development and reward their performance. Our mission is to develop relationships that make a positive difference in our customers’ and employees’ lives. Our vision is to uphold the highest standards of integrity in all of our actions. We work together, across all boundaries, to meet the needs of our customers in a timely manner_ _________________________________________________________________________________________________

Position Title: Call Center Team Lead

Location: Henderson NV – NO REMOTE WORK- NO EXCEPTIONS

Years of Experience required: 2- 3 + years Call Center Lead Experience

Pay Band: $19.00 - $23.00

Type: Full-Time Employee

Classified: Non-Exempt

Schedule: TBD

Shift: TBD

The Call Center Team lead will be ensuring and maintaining that reps are staying available for inbound calls and maintaining SLA goals. The Team Lead will be responsible for taking/making level 2 escalated calls from/to the consignees and responding to urgent emails from consignees, Place Of Purchase & upper management. The Team Lead will assist the with training of new reps for the team. The Team lead will also assist with distributing reports, tips, best practices and suggest solutions for bottle necks. The Team Lead will also assist with task or projects to support the contact center. Take calls daily or as assigned to maintain call handling skills and knowledge and support the achievement of service levels.

Do everything possible to ensure that the consignee <customer> has a positive experience with the call center and the overall delivery experience
Communicate issues and trends that you see related to performance of the team and our overall service
Handle escalated calls and emails and resolve the issue(s). Escalate issues you cannot resolve
Deescalate an upset customer
Answer overflow of incoming calls and make outbound calls as needed
Monitor inbound calls and staff availability using tools in Five9 phone system to ensure we are meeting SLAs and goals
Assist with problem solving and resolving issues
Provide feedback to team to improve handle time, soft skills, systems navigation skills
Reply to customer emails & consignee <customer> emails
Reviewing inbound/outbound calls, emails to assist with the Q&A process
Facilitating meetings with supervisors to discuss trends, tips, recommendations, updates to assist with team development and process improvement
Assist with building and maintaining team morale
Prioritize and multitask and have a strong sense of urgency
Assist with training as requested and appropriate
Handle any other tasks or projects as requested
Ability to work independently.
Other duties, as assigned
A minimum of 3 year of High- Volume Call Center Experience
Flexibility to work different shifts (including evenings, weekends, or holidays)
Willingness to participate in training before hire and on-the job
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Must have a strong work ethic with a professional, positive attitude
Strong interpersonal and communication skills

COME GROW WITH US!

Progistics Distribution committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, citizenship status, disability or veteran status.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday OR Tuesday to Saturday
Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Call center: 3 years (Required)
customer escalation: 2 years (Required)

Ability to Commute:

Henderson, NV 89074 (Required)

Work Location: In person

Pay: $19.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

shift leader jobs in summerlin, nv

Call Center Team Lead

EVS Shift Supervisor

General Merchandise Team Leader- (Henderson, NV)

Shift Lead for The Bend

Shift Manager

Shift Leader - Las Vegas

Packaging Shift Supervisor 3rd Shift (Team Lead)

Warehouse Team Lead Manager Support 1st Shift

Shift Supervisor

Shift Supervisor

Slot Shift Manager

Shift Leader

team lead

Shift Leader

Shift Leader (4438 N. RANCHO DR.)

Team Leader

Shift Lead

Lead - Day shift

Team Lead

Supervisor / Shift Lead

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