Top 19 Call center manager Jobs in Summerlin Nv

Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)
USC —Las Vegas, NV
- $52,000 - $82,560 a year
- 8 hour shift
- BLS Certification
- Mid-level
- Administrative experience
Care Manager – Patient Support Call Center -Remote
IQVIA —Las Vegas, NV
- $22 - $23 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Work from home
Call Center Supervisor - Full Time (Call Center LV)
Caesars Entertainment —Las Vegas, NV
- Full-time
- Background check
- Microsoft Excel
- English
Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)
Keck Medical Center of USC —Las Vegas, NV
- $52,000 - $82,560 a year
- 8 hour shift
- Background check
- BLS Certification
- Mid-level
Contact Center Supervisor (Full-time, REMOTE, must reside in Las Vegas area)
Eagle's Wings Air (EWA) —Las Vegas, NV
- From $45,000 a year
- Full-time
- Remote
- 5 years
- Basic math
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9h
Call Center Manager
Trump International Hotel Las Vegas —Las Vegas, NV
- Weekends as needed
- Sales
- Inventory management
- Mid-level
Quick Apply
Call Center Sales Manager for Live Transfer program
A3N —Las Vegas, NV
- $40,000 - $80,000 a year
- Full-time
- No experience needed
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
11d
Senior Manager, Member Services
Wider Circle —Las Vegas, NV
- $90,000 - $115,000 a year
- Full-time
- Remote
- Google Workspace
- 7 years
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Supervisor Resort Services - Overnight
Palms Casino Resort —Las Vegas, NV
- Weekends as needed
- English
- Mid-level
- 3 years
12h
Casino Services Supervisor
Fontainebleau Las Vegas —Las Vegas, NV
- $24.64 an hour
- Weekends as needed
- Computer literacy
- Sanitation
- English
10d
Insurance Call Center Branch Manager
TrueCut Insurance —Las Vegas, NV
- $85,000 a year
- Full-time
- Office
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Team Supervisor - Las Vegas, Nevada
NYU Langone Health —Las Vegas, NV
- Online Application
- Mid-level
- High school diploma or GED
- Mentoring
- Wellness program
Workforce Management Analysis - Full Time (Call Center)
Caesars Entertainment —Las Vegas, NV
- Overtime
- Background check
- Microsoft Excel
- Mid-level
Supervisor, Outbound - Owner Services
Travel + Leisure Co. —Las Vegas, NV
- Email
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Paid holidays
Quick Apply
3d
Exhibitor Services Training Supervisor
Freeman Company —Las Vegas, NV
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Disability insurance
9d
Senior Workforce Management Analyst - Full Time (Call Center LV)
Caesars Entertainment —Las Vegas, NV
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
Sr. Change Manager, Energy Customer Support
Tesla —Henderson, NV
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Health savings account
Contact Center Operations and Transformation Functional Manager
Deloitte —Las Vegas, NV
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
14d
Specialist Manager, Risk and Compliance Services (Personal Consultation)
Deloitte —Las Vegas, NV
- $93,000 - $171,300 a year
- Full-time
- 6 years
- CPA
- Research

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Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)
USC —Las Vegas, NV
The Clinical Contact Center (CCC) Supervisor provides leadership, coaching, development, and support to their CCC team as they field calls from clients/patients…
$52,000 - $82,560 a year

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Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)

USC -
Las Vegas, NV

Apply Now

Job Details

Full-time
$52,000 - $82,560 a year

Qualifications

BLS Certification
Health insurance policy knowledge
Administrative experience
High school diploma or GED
Medical terminology
Technical Proficiency

Full Job Description

Job ID REQ20175860 Category Clinical Administration

Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Clinic Manager of the Department. This position supervises clinical staff, including Support Coordinators, Medical Assistants, and LVN's.

Performs complex and varied administrative and clinical assignments. The Clinical Contact Center (CCC) Supervisor provides leadership, coaching, development, and support to their CCC team as they field calls from clients/patients. The CCC Supervisor will be responsible for identifying training and performance needs, monitoring phone and work queue performance, developing action plans for improving and sustaining team performance as well as participating in and completing special projects as assigned. They will work closely with clinic partners and serve as an escalation point for providers and clinical staff. They will be responsible for ensuring that Health Center and Contact Center policies are followed as well as helping to identify and execute changes in policy and procedure. The CCC Supervisor is expected to set the example of living the Keck Medicine of USC values. This position will report to the Clinic Manager of the Las Vegas Health Center. This position supervises clinical staff, including Medical Assistants and Non Nursing Care Coordinators and Schedulers. The Clinic Contact Center Supervisor performs complex and varied administrative and clinical assignments. This position supervises clinical staff, including Medical Assistants and Non-Nursing Care Coordinators and Schedulers. • Hiring, training, and preparing call center teammates to respond to client/patient questions and complaints and troubleshoot problems with services or products. • Ensuring teammates understand and comply with all call center objectives, performance standards, and policies. • Answering team member questions regarding best practices or difficult calls. • Identifying operational issues and suggesting possible improvements. • Monitoring and evaluating team member performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Proficiency with technology, especially computers, software applications, and phone systems. • Exceptional verbal and written communication skills. • Strong understanding of company products, policies, and services. • Ability to coach, train, and motivate employees and evaluate their performance. • Excellent problem solving, leadership, and customer service skills. • Analytical, efficient, and thorough. • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours. • Working with other supervisors and management team members to support team members and maximize customer satisfaction.

Essential Duties:

Serves as Clinic Supervisor. Supervises at least two full-time staff or the equivalent, coordinates personnel actions, including, but not limited to performance evaluations, time-off requests, staff disciplinary actions, hiring, and terminating staff.
Manages and oversees a team of Clinical Contact Center Staff, measures KPI’s like inbound calls, call waiting, and call abandonment. Improves quality of results by recommending changes.
Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
Generates Staff Assignments. Arranges for staff coverage as needed.
Trains all clinical staff to ensure compliance with Ambulatory policies.
Oversees Special Programs/Projects for the Department
Acts as liaison between supervisor and his/her subordinates for communicating information, assignments, priorities and special requests. Monitors status of pending items and follows-up, as needed.
Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Responds to emergency situations using standard emergency protocols and procedures.
Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
Maintains a safe environment in accordance with standards, policies and safety regulations. Ensures compliance with infection control policies.
Coordinates staffing to ensure breaks and meal periods are covered. Provides coverage as needed.
Schedules clinic appointments
Perform other duties as assigned.

Required Qualifications:

Req High School or equivalent

Req Lead or Supervisory experience.
Req Clinical & Office management combined with experience in general administration required
Req Organization/time management skills.
Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
Req Must be comfortable with computers and medical terminology.
Req Mush have in depth knowledge of all insurance types, including government health programs.

Preferred Qualifications:

Pref Specialized/technical training Medical Assistant Diploma /Certificate from an accredited program required
Pref Call Center and Customer Service Experience

Required Licenses/Certifications:

Req Basic Life Support (BLS) Healthcare Provider from American Heart Association

The annual base salary range for this position is $52,000.00 - $82,560.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20175860 Posted Date 05/28/2026

Apply Now

Refine Your Search

call center manager jobs in summerlin nv

Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)

Care Manager – Patient Support Call Center -Remote

Call Center Supervisor - Full Time (Call Center LV)

Clinic Supervisor (Contact Center) - LV Durango Family Medicine Clinic - Full Time 8 Hour Rotating Shift (Exempt)(Non-Union)

Contact Center Supervisor (Full-time, REMOTE, must reside in Las Vegas area)

Call Center Manager

Call Center Sales Manager for Live Transfer program

Senior Manager, Member Services

Supervisor Resort Services - Overnight

Casino Services Supervisor

Insurance Call Center Branch Manager

Customer Service Team Supervisor - Las Vegas, Nevada

Workforce Management Analysis - Full Time (Call Center)

Supervisor, Outbound - Owner Services

Exhibitor Services Training Supervisor

Senior Workforce Management Analyst - Full Time (Call Center LV)

Sr. Change Manager, Energy Customer Support

Contact Center Operations and Transformation Functional Manager

Specialist Manager, Risk and Compliance Services (Personal Consultation)

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