Top 24 3rd line support engineer Jobs in Summit, Il

Staff Technical Support Engineer - Mainframe
Broadcom —Lisle, IL
- $88,300 - $141,300 a year
- Full-time
- 6 years
- Research
- Mid-level
- Employee stock purchase plan
- Paid holidays
Support Engineer - Mainframe
Broadcom —Lisle, IL
- $59,000 - $74,700 a year
- Full-time
- Computer science
- Computer Science
- Research
- Employee stock purchase plan
- Paid holidays
Software Engineer (C#/React)
Reply —Chicago, IL
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
QA - Product Line Specialist- 3rd Shift
ACH Food Companies, Inc. —Summit, IL
- $68,600 - $82,700 a year
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Engineer In Training
Canadian Pacific Kansas City —Chicago, IL
- Weekends as needed
- Civil engineering
- Construction site
- Pass drug screening
- On-the-job training
Quick Apply
Line Lead (3rd Shift)
Performance Fluid Experts Group —Alsip, IL
- $30 - $34 an hour
- Overtime
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
2d
Electronics Sales Engineer
Akron Brass Company —Northbrook, IL
- $99,800 - $149,600 a year
- Online Application
- 6 years
- Engineering
- Mid-level
- Health insurance
- Paid time off
Technician, Data Center Operations
Intercontinental Exchange Holdings, Inc. —Chicago, IL
- $67,000 - $77,300 a year
- Full-time
- Mid-level
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Designer - Substations - Power and Energy
Atwell, LLC —Chicago, IL
- $30 - $50 an hour
- Remote
- Bachelor of Science
- Mid-level
- Associate's degree
- Paid parental leave
- Health savings account
Quick Apply
Maintenance Mechanic
Mondelēz International —Chicago, IL
- $38.77 an hour
- Full-time
- Mechanic experience
- Mid-level
- Forklift
- Health insurance
- Paid time off
Electrical Engineer - Transmission Line - Power and Energy
Atwell, LLC —Chicago, IL
- $100,000 - $145,000 a year
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Electrical Engineer - Protection & Controls/Physical - Substations - Power and Energy
Atwell, LLC —Chicago, IL
- $90,000 - $150,000 a year
- Remote
- 5 years
- Bachelor of Science
- Microsoft Office
- Paid parental leave
- Health savings account
Quick Apply
Strategic Account Manager
Rain for Rent —Chicago, IL
- $100,000 - $130,000 a year
- 7 years
- Driver's License
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Data Engineer
Cushman & Wakefield —Chicago, IL
- $114,750 - $135,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Electrical Engineer - PV/BESS - Power & Energy
Atwell, LLC —Chicago, IL
- $90,000 - $135,000 a year
- Remote
- Bachelor of Science
- Mid-level
- Electrical Engineering
- Paid parental leave
- Health savings account
Quick Apply
Senior Electrical Engineer
Nexamp —Chicago, IL
- $135,000 - $150,000 a year
- Hybrid work
- Research
- Office
- Driver's License
- Commuter assistance
- Paid holidays
Quick Apply
Senior Manager, Mobile Engineering, iOS (Enterprise Platforms Technology)
Information Technology Senior Management Forum —Chicago, IL
- $209,000 - $238,500 a year
- Email
- Master's degree
- Bachelor's degree
- Mentoring
- Health insurance
7d
Senior Industrial Engineer, CIP Engineering
DSV —Plainfield, IL
- $108,000 - $140,000 a year
- Email
- System design
- Microsoft Office
- 3 years
Senior Electrical Engineer - Substations - Power and Energy
Atwell, LLC —Chicago, IL
- $110,000 - $165,000 a year
- Remote
- 5 years
- Bachelor of Science
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
Project Manager - Railroad Civil Track Design
Benesch —Naperville, IL
- $110,000 - $180,000 a year
- Email
- Hybrid work
- Management
- Bachelor of Science
- 11+ years
- Paid time off
- Parental leave

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Staff Technical Support Engineer - Mainframe

Broadcom -
Lisle, IL

Apply Now

Job Details

Full-time
$88,300 - $141,300 a year

Benefits

Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Family leave
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

Software issue identification
Knowledge management
Customer communication
Test systems
6 years
Defect resolution root cause analysis
Bug Tracking (Quality assurance practices)
Team leadership
Coaching
UNIX
Bug Reporting (Quality assurance practices)
Research
Mid-level
User training (technical support)
Master's degree
Managing clients in a customer support role
Data integrity and documentation
Collaboration with product development teams
Professional development support
Bachelor's degree
Task prioritization
Content development
Issue tracking
Customer engagement
Mainframe
Mentoring
Resolving technical support tickets
Scrum
Leading team collaboration initiatives
Customer service knowledge base

Full Job Description

Please Note:

1. If you are a first time user, please create your candidate login account before you apply for a job.

2. If you already have a Candidate Account, please Sign-In before you apply.

Job Description:

Broadcom’s Mainframe Software Division (MSD) is looking for a talented and motivated Technical Support Engineer with a passion for Customer Success.

This position is responsible for providing omni-channel support for complex questions/problems for product suites to ensure our customers achieve their desired business outcomes. Engineers are expected to deliver a superior customer experience by exhibiting our core principles of empathy, expertise, value, and speed.

Key Responsibilities

Promote Broadcom mission, customer promise, and strategy; willingly adapts to and supports change. Participates in projects to improve the business/products/CX.
Willingly accepts and adapts to change in product(s) being supported, environments, infrastructure / technology and such. May assist others in adopting to product(s)/technology change. May act as a Designated Support Engineer for certain products/ customers.
Continually expands knowledge of Broadcom Support best practices, procedures and systems.
Lead brainstorming sessions to improve our business by applying active listening, collaboration and facilitation skills.
Proactively identify team training needs; collaborate with team members to facilitate relevant training to address individual or team needs.
Prioritize and balance workload across channels, making good use of time to achieve organizational and personal goals. Assist/mentor others to prioritize and balance their workload by sharing their expertise.
Independently learn and expand product, technology and soft skills. Expand knowledge across multiple product releases. Act as subject matter expert for certain product components.
Actively participate in Broadcom communities to promote self-service and to promote customer-to-customer collaboration. Review information and answer questions on product Communities.
Share knowledge with other engineers and customers by following KCS methodology and process. Enable customer self-service success using KCS methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge. Assist/ mentor colleagues developing knowledge content.
Leverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements, assess business impact and instill immediate customer confidence.
Mature relationships with key internal stakeholders to develop strategic partnerships which will help customers achieve their business outcomes.
Use problem solving skills to quickly resolve customer's cases to their satisfaction and provide assistance to prevent future issues by proactively sharing information/expertise regarding recent hotfixes and knowledge documents with the customer.
Utilize new or advanced technology to increase knowledge of customers' environments.
Apply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions. Analyze diverse customer environmental data to troubleshoot and recreate issues on test systems. Share configuration best-practices with customers.
Demonstrate teamwork and leadership by providing technical assistance to team-members to support aged/escalated issues. Provide coaching and mentoring to less-experienced team-members, or colleagues.
Partner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes.
Understand the Product Lifecycle and future direction for the supported products or product line. Participate in scrum teams including documentation and requirements review, comments on end of scrum demos, test demo environments and supportability requirements.
Create lab environments to replicate customer issues.
Improve product quality by identifying and documenting predominant customer issues which require assessment by the Business Insight Analysts.
Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation.
Proactively identifies barriers preventing customer from adopting or being productive with products/solutions and leverages cross-functional teams and proactive support playbooks to increase customer satisfaction and adoption levels.
Cultivate a growth mindset. Continual focus on professional career development opportunities including product and industry certifications.

Typical Role Definition

Professional Staff. A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities. Assignments can be broad in nature. May serve as a resource to others to resolve complex problems and issues. Instructions generally provided in general terms. May take on project lead role as required. May be required to be on-call rotation afterhours and weekends.

Job-Specific Authority and Scope

Generally works without consulting their manager.
Independent decisions are made daily.
Examples of typical decisions without manager consultation:
Decide priorities while working with customers.
Formulate workarounds to meet customer business objectives.
Mentor junior team members
Typically has no direct reports.
Typically has no total staff.
Typically has a global geographic focus.
Typically does not manage a budget.

Business Travel and Physical Demands

Business travel of approximately 10 or less percent yearly is expected for this position.

Physical demands:

Office environment. No special physical demands required.

Preferred Education

Bachelors and 8+ years of related experience or Masters degree and 6+ years of related experience

Work Experience

Typically 8+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming. Demonstrated proficiency with Broadcom (or comparable competitor solutions) per the specific role.

Candidate must have the legal right to work in the US.

Skills & Competencies

Proven customer service skills.
Strong communication skills; written, verbal and social media.
Demonstrate technical and team leadership skills.
z/OS, Unix, ACF2, SMP/E

Certifications

Preferred, Appropriate certifications such as 100 level (or equivalent) knowledge of a Broadcom product.
Preferred, Product line relevant or relevant 3rd party certifications (z/OS, ACF2, Top Secret, DB2, Unix, SMP/E, etc.)

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $88,300 - $141,300

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Apply Now

Refine Your Search

3rd line support engineer jobs in summit, il

Staff Technical Support Engineer - Mainframe

Support Engineer - Mainframe

Software Engineer (C#/React)

QA - Product Line Specialist- 3rd Shift

Engineer In Training

Line Lead (3rd Shift)

Electronics Sales Engineer

Technician, Data Center Operations

Designer - Substations - Power and Energy

Maintenance Mechanic

Electrical Engineer - Transmission Line - Power and Energy

Electrical Engineer - Protection & Controls/Physical - Substations - Power and Energy

Strategic Account Manager

Data Engineer

Electrical Engineer - PV/BESS - Power & Energy

Senior Electrical Engineer

Senior Manager, Mobile Engineering, iOS (Enterprise Platforms Technology)

Senior Industrial Engineer, CIP Engineering

Senior Electrical Engineer - Substations - Power and Energy

Project Manager - Railroad Civil Track Design

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