Top 702 Customer service representative Jobs in Summit County Oh

Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Onboarding Specialist
Stratos Wealth Partners —Beachwood, OH
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- 6 years
- Microsoft Outlook
- Bachelor of Science
- Health savings account
- Health insurance
10d
Client Service Professional - 401K
Charles Schwab —Richfield, OH
- $25.43 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Member Service Call Center Representative
Century Federal Credit Union —Independence, OH
- From $20 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid training
- AD&D insurance
Quick Apply
2h
Regional Customer Success Agent
Avtron Power Solutions —Valley View, OH
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Medical Call Center Agent
Optum —Cuyahoga Falls, OH
- $16 - $29 an hour
- 8 hour shift
- 18 years or older
- Microsoft Outlook
- Computer literacy
- Paid training
Customer Care Scheduler Operations - REMOTE
Signet Jewelers —Akron, OH
- $45,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
Customer Service Representative
Associated Materials Innovations —Cuyahoga Falls, OH
- $21 an hour
- Mid-level
- Residential
- 3 years
Quick Apply
Customer Service Representative
Fallsway Equipment Company —Akron, OH
- $19 - $22 an hour
- Full-time
- Office
- Conflict management
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
Veterinary Receptionist / Client Service Representative
Cuyahoga Falls Veterinary Clinic —Cuyahoga Falls, OH
- $18 - $21 an hour
- Full-time
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
5d
Call Center Representative
Fleet Response —Hudson, OH
- $16 an hour
- Overtime
- Computer literacy
- Windows
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Client Services Associate
FNA Wealth Management —Twinsburg, OH
- Full-time
- 5 years
- Office
- Administrative experience
- Profit sharing
- Health insurance
Quick Apply
Patient Account Representative (Customer Service)
Revcare, Inc. —Fairlawn, OH
- $15 - $23 an hour
- Full-time
- Hybrid work
- HIPAA
- High school diploma or GED
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Customer Account Specialist
Ravago Americas —Twinsburg, OH
- $56,000 a year
- ERP systems
- English
- Mid-level
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Meghan Macdonald - State Farm Agent —Cuyahoga Falls, OH
- $45,000 - $65,000 a year
- Full-time
- Office
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE
Health Aid of Ohio Inc —Middleburg Heights, OH
- $18 an hour
- 8 hour shift
- English
- Office
- High school diploma or GED
- Continuing education credits
- Health savings account
Collision Center Customer Service Representative
Crestmont Cadillac —Beachwood, OH
- $40,000 - $52,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Certified Pharmacy Technician / Patient Care Representative (Job #33197)
InnoSource —Ohio
- $24.50 an hour
- 8 hour shift
- Hybrid work
- Background check
- Research
- High school diploma or GED
- Free parking
- Health insurance
Quick Apply
Full Time Customer Service Representative
Armstrong Utilities, Inc. —Medina, OH
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - Utility Support
144Management Inc. —Independence, OH
- From $47,902.34 a year
- Full-time
- Office
- Analysis skills
- In-person
- Paid training
- Professional development assistance
Quick Apply

I want to receive the latest job alert for customer service representative in summit county oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near summit county oh

Customer Service Representative jobs in Medina, OH

Call Center Representative jobs in Cuyahoga Falls, OH

Call Center Representative jobs in Independence, OH

Customer Service Representative jobs in Cuyahoga Falls, OH

Customer Success Manager jobs in Valley View, OH

Veterinary Receptionist jobs in Cuyahoga Falls, OH

Certified Pharmacy Technician jobs in Ohio

Scheduler jobs in Akron, OH

Revenue Cycle Specialist jobs in Fairlawn, OH

Customer Service Representative jobs in Akron, OH

Customer Service Representative jobs in Independence, OH

Medical Customer Service Remote jobs in Boston, MA

Customer Service Representative jobs in Alexandria, VA

Customer Service Representative jobs in Mississippi

Customer Service Representative jobs in Pittsburgh, PA

Remote Banking Service jobs in Tampa, FL

Customer Service Representative jobs in Wesley Chapel, FL

Entry Level Customer Service Representative jobs in Atlanta, GA

Customer Service Representative jobs in Everett, WA

Customer Service Representative jobs in Cheyenne, WY

Revenue Cycle Manager, Customer Service & Self-Pay

Revcare, Inc. -
Fairlawn, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff supervision
Microsoft Excel
Team supervision
Accounts receivable management
Interpersonal skills
Managing teams in a customer support role
Collaboration
Regulatory compliance
HIPAA
Workplace dispute resolution
Attention to detail
Health information regulatory compliance
Healthcare team management
Productivity software
Medical debt collection accounts
Collections account management
Patient collections management

Full Job Description

Job description:

Revenue Cycle Manager, Customer Service & Self-Pay

Established and growing Revenue Cycle Management company seeking a motivated, customer-service oriented individual to join our team!

RevCare, Inc., an industry leader in RCM, is currently seeking a Manager, Customer Service & Self-Pay.

This position will report to the Revenue Cycle Director of Operations. The Manager, Customer Service & Self-Pay will provide leadership over the day-to-day and strategic operations of their designated team. This includes managing revenue cycle representatives/team leads and being accountable for quality performance, including the ability to consistently meet established key performance indicators and the optimal customer and patient experience required by the healthcare organizations we serve. The Revenue Cycle Manager, Customer Service & Self-Pay is responsible for direct oversight of the centralized Self-Pay collections unit handling inbound/outbound telephone calls associated with hospital and professional medical claims. The manager will ensure all inbound/outbound telephone calls are handled and resolved in a timely manner, over-the-phone payments are posted and reconciled daily, and all patient complaints are addressed immediately. The Revenue Cycle Manager is responsible for the assigned team performance, work quality, efficiency, and compliance with all policies and regulations.

Qualifications and Experience:

Bachelor's degree or equivalent combination of education and experience.
Minimum of 5 years’ related experience in an RCM customer service environment, patient contact center or call center.
Minimum of 3 years’ direct supervisory experience.
Demonstrated skills in A/R management, customer service, problem assessment, resolution, and a strong proficiency in healthcare as it pertains to self-pay billing, A/R and collections.
Ability to work collaboratively with team members and leadership, strong customer service skills that demonstrate tact and sensitivity in stressful situations.
Ability to work independently, follow through and handle multiple tasks simultaneously.
Excellent verbal and written communication skills.
Intermediate to advanced level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
Knowledge of multiple hospital EHR’s is preferred, including Epic.
Must be a self-motivated individual with a positive and exceptional work ethic.
Must successfully complete system training requirements.

Essential Functions:

Reviews standard organizational metrics and reports internal self-pay trends, underlying root causes, and other related issues. Applies a structured and disciplined approach to defining problems and improving performance. Champions the effectiveness of revenue cycle functional team efforts and recommend improvement strategies to enhance overall efficiency across the patient contact center and remote teams.
Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Assists with the evaluation of ongoing operations and programs regularly for efficient resource use.
Manages "special situation" and/or higher complexity calls escalated by representatives for resolution. Identifies trends and conducts root cause analysis. Makes recommendations to close identified gaps in process, people, or technology.
Responsible for weekly/ monthly/status reporting (development/preparation/maintenance of reports) submitted to both clients and executive leadership.
Monitors inbound/outbound telephone queues resulting from successful automated calls and letter campaigns.
Perform consistent quality reviews on staff by sampling accounts and listening to live calls.
Directly manage call workflows (manual and via an automated auto-dialer) and backlog reduction.
Develop procedures and work practices designed to maximize performance and overall collection activities.
Meets regularly with the RevCare,Inc. management team to review trends related to collections, billing issues and contact center/client performance.
Assists in developing, implementing, and revising departmental policies and procedures
Conduct routine scheduled meetings with team to ensure consistency, ongoing education, and training.
Ensure payments collected and posted are reconciled daily.
Manage working relationships with healthcare clients.
Review and validate statement cycles for all clients to ensure patients receive statements in a timely manner.
Monitor the refund/credit queues and processes to ensure refunds/credits are accurate and processed timely.
Ensures compliance with all client and internal policies, as well as all state and federal regulations.

Other duties may be added, and this job description can be amended at any time.

Key Requirements:

Proven track record in reliability and dependability.
Demonstrates effective problem solving and conflict resolution skills.
Demonstrates friendly, personal, and timely customer service skills.
Proven track record in effectively planning, organizing and attention to detail.
Demonstrates ability to be a team player and leader.
Demonstrates current competencies applicable to the job position.
Efficient organizational skills with the ability to effectively prioritize and multi-task.
Demonstrates ability to work in a fast-paced, ever-changing environment.
Ability to maintain a positive, courteous demeanor with all patients and colleagues.
Demonstrates understanding of, and ability to comply with, all regulatory requirements of HIPAA and FDCPA.

Job Type: Full-time

Benefits:

401(k) matching

Schedule:

8-hour shift
Monday to Friday

Work Location: In person

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in summit county oh

Revenue Cycle Manager, Customer Service & Self-Pay

Onboarding Specialist

Client Service Professional - 401K

Member Service Call Center Representative

Regional Customer Success Agent

Medical Call Center Agent

Customer Care Scheduler Operations - REMOTE

Customer Service Representative

Customer Service Representative

Veterinary Receptionist / Client Service Representative

Call Center Representative

Client Services Associate

Patient Account Representative (Customer Service)

Customer Account Specialist

Customer Service Representative - State Farm Agent Team Member

CUSTOMER SERVICE REPRESENTATIVE

Collision Center Customer Service Representative

Certified Pharmacy Technician / Patient Care Representative (Job #33197)

Full Time Customer Service Representative

Customer Service Representative - Utility Support

I want to receive the latest job alert for customer service representative in summit county oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected