Top 190 Guest service agent Jobs in Summit Nj

Front Desk Agent- Full Time AM/PM/Nights/Weekends
Hyatt House Morristown —Morristown, NJ
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
13d
Front Desk Supervisor
Blue Sky Hospitality Solutions —Weehawken, NJ
- $24 - $27 an hour
- Weekends as needed
- Mid-level
- Residential
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Stonebridge —Brooklyn, NY
- $21.00 - $22.50 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Hyatt House Parsippany Whippany - Front Desk Agent
Aimbridge Hospitality —Hanover, NJ
- $22.59 an hour
- Temporary
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
Front Desk Agent
Embassy Suites by Hilton - Berkeley Heights —Berkeley Heights, NJ
- $19.00 - $19.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
3d
Front Desk Agent
Fairfield Inn & Suites Union —Union, NJ
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- English
- Paid time off
- Employee discount
Quick Apply
Guest Service Agent
Resorts World Las Vegas —New York, NY
- $31.48 - $35.41 an hour
- Full-time
- Basic math
- English
- High school diploma or GED
Guest Experience Agent
FAENA —New York, NY
- $36 an hour
- Full-time
- Organizational skills
- 1 year
- Communication skills
Quick Apply
Front Desk Associate
Fairfield Parsippany LLC —Parsippany-Troy Hills, NJ
- $15 - $20 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Guest Service Agent
Rapport —New York, NY
- $28 - $30 an hour
- Full-time
- Background check
- Entry level
- Commuter assistance
- Paid parental leave
Quick Apply
7d
Front Desk Agent: Part Time Available AM/PM/Weekends
Hyatt House Morristown —Morristown, NJ
- Part-time
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
14d
Hotel Guest Service Agent
The Empire Hotel —New York, NY
- $26 - $27 an hour
- Weekends as needed
- Hotel
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
7d
Guest Services Agent
Kimpton Hotels & Restaurants —New York, NY
- $28.50 - $33.35 an hour
- Weekends as needed
- Research
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
CAMBRIA HOTEL —West Orange, NJ
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- US work authorization
- Dental insurance
- 401(k)
Quick Apply
3d
Guest Service Agent
AKA Hotels+Hotel Residences —New York, NY
- $25 an hour
- Weekends as needed
- English
- Residential
- High school diploma or GED
Quick Apply
2d
Front Desk Agent
Pyramid Hotel Group —New Brunswick, NJ
- $21 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- 401(k) matching
6d
Guest Service Agent
LUMA Hotel Times Square —New York, NY
- $24 an hour
- English
- Mid-level
- Hotel
- Wellness program
- AD&D insurance
Quick Apply
14d
Front Desk Agent
Crescent Hotels & Resorts LLC —Newark, NJ
- Research
- Hotel
- Negotiation
Quick Apply
Guest Service Representative
Courtyard By Marriott - Somerset —Somerset, NJ
- $17.50 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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guest service agent jobs near summit nj

Front Desk Agent- Full Time AM/PM/Nights/Weekends

Hyatt House Morristown -
Morristown, NJ

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Basic math
Employee relationship building
High school diploma or GED

Full Job Description

Description:

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
- Ability to participate in the creation of an enjoyable work environment

Requirements:

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Quick Apply

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