Top 2 Helpdesk technician ii Jobs in Sumner, Wa

IT Helpdesk Technician - Tier 2
Allied Restoration, Inc. —Kent, WA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
Quick Apply
13d
Endpoint Operations Technician II
Milestone Technologies, Inc. —Renton, WA
- $25.38 - $27.00 an hour
- Microsoft Outlook
- Mid-level
- Windows
6d

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IT Helpdesk Technician - Tier 2

Allied Restoration, Inc. -
Kent, WA

Quick Apply

Job Details

Full-time
$50,000 - $65,000 a year
13 days ago

Benefits

Paid time off

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Microsoft Exchange
Windows
Internal employee customer service
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
Mobile device management
Desktop administration

Full Job Description

IT Helpdesk Technician – Tier 2

Location: Seattle, WA

Employment Type: Full-Time

Salary Range: $50,000–$65,000 per year, depending on experience

Work Arrangement: On-site

Position Summary

We are seeking an experienced and service-oriented Tier 2 IT Helpdesk Technician to provide day-to-day technical support for our employees and technology systems. This role goes beyond basic Tier 1 support and password resets. We are looking for someone who can independently troubleshoot hardware, software, network, email, and mobile-device issues while providing responsive and professional support to our team.

The ideal candidate is hands-on, resourceful, patient, and comfortable working directly with employees who have varying levels of technical experience. You should be able to diagnose issues, communicate solutions clearly, and know when a problem requires escalation.

Key Responsibilities

Provide Tier 2 technical support for desktops, laptops, mobile devices, software, and user accounts.
Troubleshoot and resolve issues involving Windows 11 and Windows desktop environments.
Administer and support Microsoft 365, Microsoft Active Directory, and user accounts.
Support Microsoft Exchange and Exchange Online, including email configuration and troubleshooting.
Manage and troubleshoot mobile devices using Mobile Device Management (MDM) solutions.
Support Apple devices and Apple Business Manager (ABM).
Diagnose basic network connectivity, Wi-Fi, printer, VPN, and peripheral issues.
Install, configure, maintain, and troubleshoot computers, software, and other IT equipment.
Provide support for Microsoft Office applications, including Outlook, Word, Excel, Teams, and related applications.
Assist with employee onboarding and offboarding, including account setup, equipment deployment, access permissions, and device recovery.
Document technical issues, resolutions, equipment, and recurring problems.
Identify opportunities to improve IT processes, security, system reliability, and the overall employee experience.
Coordinate with outside IT vendors or higher-level technical resources when escalation is necessary.

Required Qualifications

Previous experience in an IT Helpdesk, Desktop Support, or Tier 2 technical support role.
Hands-on experience with:

o Microsoft 365

o Microsoft Active Directory

o Microsoft Exchange/Exchange Online

o Windows 11 and Windows desktop support

o Mobile Device Management (MDM)

o Apple device management and Apple Business Manager (ABM)

o Microsoft Office applications

o Basic networking and connectivity troubleshooting

Strong problem-solving and troubleshooting skills.
Ability to communicate technical information clearly to non-technical users.
Strong customer-service mindset and professional communication skills.
Ability to prioritize multiple requests and work independently.
Reliable, organized, and comfortable taking ownership of issues through resolution.

Preferred Qualifications

Experience with IT security practices, user-access management, hardware deployment, network troubleshooting, vendor coordination, and supporting a multi-location organization is a plus.

Compensation & Benefits

Salary: $50,000–$65,000 annually, based on experience and qualifications.

Cell phone & Laptop provided

Benefits may include health insurance, retirement plan or 401(k), paid time off, and other company-sponsored benefits.

Quick Apply

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helpdesk technician ii jobs in sumner, wa

IT Helpdesk Technician - Tier 2

Endpoint Operations Technician II

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