VALLEY MEDICAL CENTER
WE are Valley. Shouldn't You Be, Too?
At Valley, we serve a critical role in helping maintain and improve the health of our community. We share common core values such as compassion, respect, trust and teamwork. And we have an honest passion for helping others, patients and staff alike. If this excites and motivates you, consider joining our team!
Become Part of Our Valley Family
When you join Valley, you join a remarkable and motivated team dedicated to caring for our community and each other. From the operating room to the board room and all of the departments and clinics in between, we are committed, capable and eager to share our expertise and passion for helping others.
TITLE: Senior Epic Application Analyst
JOB OVERVIEW: The Senior Epic Application Analyst is responsible for advanced configuration, support, and optimization of Epic applications supporting core business and patient care functions. The role serves as the primary analyst and subject matter expert for assigned Epic modules or workflows, independently leads complex issue resolution and enhancements across various Epic domains, and partners closely with business, clinical, IT, and vendor stakeholders to ensure system reliability, data integrity, workflow effectiveness, and compliance with organizational and regulatory requirements. The Senior Epic Application Analyst also maintains a strong working knowledge of network, server, and interface infrastructure to independently troubleshoot complex issues, support system integrations, and partner closely with infrastructure teams to ensure application performance and availability.
DEPARTMENT: Information Technology
WORK HOURS: Core business hours are approximately 8:00 a.m. - 5:00 p.m. Employees may be expected to work off hours as necessary to fulfill responsibilities or meet business needs.
REPORTS TO: IT Manager, Epic Applications
PREREQUISITES:
- Bachelor’s degree in information systems, Computer Science, Business, Healthcare Administration, or related field required. Equivalent combination of education and experience may be considered in lieu of degree.
- Minimum of 5 years of experience in healthcare application support including Epic, or experience in operational/functional roles with direct, hands-on use of Epic demonstrating subject matter expertise in core workflows and processes.
- Relevant backgrounds may include one or more of the following: Information Services experience demonstrating mastery of complex analysis and leadership on small or moderately complex efforts; or clinical or healthcare operations experience with deep workflow knowledge and leadership experience preferred.
- Current Epic certification or proficiency for assigned applications is required; incumbent must maintain required certifications and training.
- Experience in advanced configuration, upgrades and releases, integrated testing, and production support required.
- Strong understanding of security roles, data controls, change management, and integration fundamentals.
- Proven ability to lead stakeholder discussions and translate business or clinical requirements into scalable, supportable solutions.
QUALIFICATIONS:
- Demonstrated mastery in analysis and troubleshooting of healthcare IT applications.
- Strong understanding of healthcare computing environments, clinical and operational workflows, and downstream impacts of system changes.
- Experience with enterprise reporting, auditing, regulatory compliance requirements, or audit readiness expectations.
- Familiarity with change management, testing methodologies, and system governance practices.
- Demonstrated ability to set priorities, produce accurate work, and meet deadlines.
- Ability to function in a setting with a wide variety of duties and numerous interruptions.
- Demonstrated understanding of healthcare computing environments.
- Demonstrated ability to be self-directed, learn quickly, and maintain strong attention to detail.
- Proven record of excellent organizational skills and communication skills to collaborate effectively across teams and communicate clearly with technical and non-technical audiences.
- UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
- Primarily sedentary work performed in an office or remote environment. Ability to sit for extended periods while working at a computer. Occasional lifting of light equipment (up to 40 pounds). May require off-hours support during critical system events, upgrades, or outages.
PERFORMANCE RESPONSIBILITIES:
Generic Job Functions: See Generic Job Description for Administrative Partner
Essential Responsibilities and Competencies
- Module and Application Ownership
- Serve as the primary owner for one or more assigned Epic applications, modules, or functional domains across enterprise and clinical systems.
- Act as the subject matter expert for assigned systems, including supported business or clinical workflows, Epic configuration, data flow, and upstream or downstream integrations.
- Own application and module configuration decisions, ensuring alignment with vendor best practices, regulatory requirements, patient safety considerations, and organizational standards.
- Partner with operational, clinical, and technical stakeholders to translate business and care delivery needs into effective, sustainable system solutions.
- Advise operational and clinical leaders on system capabilities, constraints, and trade-offs, and influence prioritization and solution direction.
- Evaluate, document, and recommend enhancements, optimizations, standardization opportunities, and retirement of customizations or legacy functionality.
- Lead application- or module-specific testing, validation, and post-implementation support, including support for upgrades, regulatory changes, and workflow redesigns.
- Establish, promote, and maintain application documentation, configuration records, security roles, workflows, data governance artifacts, and support procedures in accordance with organizational and compliance standards.
- Maintain awareness of and accountability for underlying application infrastructure dependencies, including hosting models, environments, interfaces, middleware, identity management, and data integration points.
- Partner with infrastructure, integration, and security teams to ensure Epic applications are designed, configured, and supported in alignment with architectural standards, performance requirements, availability expectations, and disaster recovery practices.
- Solution Design & Configuration
- Lead analysis of business requirements and translate needs into scalable Epic solutions and configuration designs.
- Design and configure complex business rules, workflows, security roles, and data structures within assigned Epic domains.
- Evaluate current-state processes and lead implementation of process improvements that enhance efficiency and improve data integrity.
- Validate solution designs with stakeholders and ensure alignment across clinical, operational, and technical perspectives. Escalate cross-functional or architectural considerations as appropriate.
- Support & Troubleshooting
- Serve as the escalation point for complex incidents; perform root cause analysis and coordinate resolution across applications, teams, and vendors.
- Independently resolve moderately complex to highly complex issues across multiple Epic applications or workflows within assigned scope.
- Proactively monitor system health, high-risk processes, and recurring issues; implement preventative controls and recommend sustainable fixes.
- Integrations & Data
- Lead troubleshooting and coordination of integrations and data interfaces affecting assigned Epic applications.
- Partner with integration, reporting, and security teams to ensure accurate data flows, reconciliation processes, controls, and error handling.
- Release & Change Management
- Lead release impact analysis, regression planning, end-to-end testing coordination, defect triage, and go-live readiness for assigned domains.
- Drive change request intake, risk assessment, documentation, communication, and implementation in accordance with governance and change control processes.
- Lead low to medium impact projects or major workstreams within larger initiatives, ensuring deliverables meet deadlines, standards, and operational expectations.
- Documentation & Stakeholder Enablement
- Maintain audit-ready documentation, including configuration decisions, control points, procedures, support playbooks, and workflow diagrams.
- Establish and promote documentation standards and ensure consistency across assigned domains.
- Provide training, coaching, and knowledge transfer to end users and team members.
- Leadership & Mentoring
- Mentor analysts in troubleshooting, documentation, requirements gathering, build methodology, testing, and best practices.
- Establish and reinforce standards, best practices, and repeatable methodologies within assigned domains.
- Lead workstreams and stakeholder sessions; facilitate resolution of cross-functional issues and align teams around decisions.
- Drive continuous process improvement and innovation in Epic application support and encourage knowledge sharing across the team.
- Represent IT in cross-functional workgroups, operational forums, and governance discussions as assigned.
- IT Department General Requirements
- Communicate regularly with leader, providing proactive updates on work progress, system health, risks, and issues, and identifying trends and emerging concerns.
- Independently assess issues and escalate complex problems, service impacts, or delivery risks with recommended options or mitigation strategies.
- Document system changes, incidents, and issues thoroughly and accurately, ensuring documentation supports audit readiness, support continuity, and knowledge sharing.
- Respond to service requests and inquiries with a high degree of technical proficiency, often handling moderate to complex issues without supervision.
- Provide advanced end-user and system support, serving as a point of escalation for less experienced staff.
- Ensure systems, data, and access controls comply with security, privacy, and regulatory requirements; identify potential risks and recommend improvements.
- Participate in after-hours and on-call support rotations and may serve as lead responder for critical incidents.
- Maintain expert-level access to and working knowledge of enterprise systems, integrations, and supported applications.
- Coordinate and facilitate meetings related to system support, incidents, or project work, including agenda creation and distribution of meeting notes.
- Engage vendors for support and issue resolution, managing cases through resolution and validating outcomes.
- Complete all required organizational training and education and may mentor others on compliance and procedural expectations.
- Perform other related duties as assigned, including supporting projects, testing, or process improvement initiatives.
Created: 7/26
Grade: NC-12
FLSA: E
Cost Center: Varies
Apply online at www.valleymed.org/careers to job number 2026-0701
Pay: $104,383.00 - $156,575.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have a Bachelor's degree + 5 (five) years industry related experience, OR Associate's degree + eight (8) years related experience, OR ten (10) years related experience?
License/Certification:
- Epic certification? (Required)
- Epic Radiant or Mammo certification? (Required)
Work Location: Hybrid remote in Renton, WA 98055
