Top 3 Senior customer service representative Jobs in Sumner, Wa

Sr Customer Service Representative
Motion Industries (MOT) —Tukwila, WA
- $28.29 - $36.82 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
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6d
Client Services Manager
Senior Helpers - Seattle —Auburn, WA
- $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Paid time off
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Senior Member Services Director
YMCA of Pierce and Kitsap Counties —Tacoma, WA
- $80,168.40 - $82,168.40 a year
- Full-time
- CPR Certification
- Mid-level
- Bachelor's degree
- Wellness program
- Paid holidays
13d

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Sr Customer Service Representative

Motion Industries (MOT) -
Tukwila, WA

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Job Details

Full-time
$28.29 - $36.82 an hour
6 days ago

Benefits

Paid holidays
Health insurance
401(k)

Qualifications

Practicing in a sourcing or procurement role
Retail customer service procedures
Competitive pricing
Sourcing
Customer relationship building
Email customer support
Phone communication
5 years
Computer literacy
Customer order taking
Logistics customer service
Sales order data entry
Process improvement
Purchase order management
Mid-level
Client relationship development
Order shipping
High school diploma or GED
Sales quoting
Customer engagement
Organizational skills
Computer skills
Market-based pricing
Logistics order management
Inventory replenishment
Order inquiry handling
Negotiated pricing
Faxing
Account management
Communication skills

Full Job Description

SUMMARY: Under general supervision, the Sr Customer Service Representative ensures customer expectations are accurately determined and are fully met. The Sr Customer Service Representative may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

COMPENSATION: $28.29 - $36.82/Hour

JOB DUTIES :

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Expedites backorders. May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May support specific customer(s).
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required.
Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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senior customer service representative jobs in sumner, wa

Sr Customer Service Representative

Client Services Manager

Senior Member Services Director

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