Viceroy Hotels:
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Location:
The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.
Overview:
Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.
The Server is responsible for delivering exceptional food and beverage service across all resort dining outlets, including restaurant, lounge, café, pool, banquet, and special event operations. This role is expected to provide attentive, personalized, and efficient service while creating memorable guest experiences that align with the luxury standards of The Observatory Sun Valley and Viceroy Hotels & Resorts.
Servers are expected to be flexible and cross-utilized throughout multiple food & beverage outlets based on operational needs.
Responsibilities:
- Provide attentive, friendly, courteous, and professional service to all guests and team members.
-
Deliver food and beverage service in an efficient, knowledgeable, and personalized manner.
-
Maintain a thorough knowledge of menus, ingredients, beverages, wine, cocktails, and daily specials across all outlets.
-
Accurately enter orders into the POS system and complete all cashiering and payment procedures.
-
Anticipate guest needs and provide proactive, luxury-level hospitality throughout the dining experience.
-
Ensure tables, stations, and service areas remain clean, organized, stocked, and presentation-ready at all times.
-
Perform opening, closing, and side work duties in accordance with department standards and assigned checklists.
-
Pre-bus and reset tables efficiently while maintaining cleanliness and service flow throughout service periods.
-
Consistently upsell menu items, beverages, and promotional offerings when appropriate.
-
Support banquet, catering, pool, lounge, café, and restaurant operations as business demands require.
-
Assist fellow team members and other outlets to ensure overall operational success and guest satisfaction.
-
Maintain knowledge of resort information, outlet offerings, and local recommendations to enhance the guest experience.
-
Follow all food safety, alcohol service, sanitation, and safety procedures.
-
Attend required meetings, trainings, and pre-shift lineups.
-
Maintain a professional appearance and adhere to grooming and uniform standards.
-
Ensure overall guest satisfaction and promptly communicate guest concerns or operational issues to leadership.
-
Perform other duties as assigned by management.
Qualifications:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
-
Flexible and long hours sometimes required.
-
Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-
Ability to stand during entire shift.
-
Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
-
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
-
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-
Must be able to multitask and prioritize departmental functions to meet deadlines.
-
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-
Attend all hotel required meetings and trainings.
-
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
-
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
-
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-
Must be able to cross-train in other hotel related areas.
-
Must be able to maintain confidentiality of information.
-
Must be able to show initiative, including anticipating guest or operational needs.
-
Perform other duties as requested by management.
-
Maintain a friendly and warm demeanor at all times.
