About Patelco Credit Union:
Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.
We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.
We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.
Overview:
The Patelco Fraud Team works to protect our members and the credit union from losses and other negative effects related to fraud. The Fraud Prevention Analyst supports this mission through thorough investigations of potentially fraudulent activity with a goal of preventing and mitigating fraud related losses to both the credit union and our members. They will review relevant information from multiple, diverse, systems. They will interact with members and other team members to gather additional information as necessary and use sound judgement to determine appropriate outcomes.
Responsibilities:
- Reviews alerts of potentially fraudulent activity related to deposit account behavior, new account analysis, and payment card transactions, including account origination, ACH activity, wire activity, deposit activity, check activity, credit line payment activity, and payment card transaction activity.
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Performs investigation of fraud related disputes reported by members, related both payment card and non-payment card transactions.
- Performs fraud prevention/risk management activities on deposit accounts, focusing on functions established to provide early warning signs of potential losses.
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Reviews potential fraudulent accounts for the prevention and detection of Fraud
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Responsible for evaluating current processes and policies for root cause analysis and provides recommendations to address identified issues contributing to fraud/loss/adverse experience
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Exercises sound judgement to take appropriate action related to suspected fraudulent activity to prevent and mitigate losses and fraud risk for both the member and the credit union.
- Identifies various types of potentially fraudulent activity including identity suspicious activity, account takeover, first-party fraud and scams.
- Reviews member appeals of actions taken by the fraud team, including review of documents to verify member identity or explain transaction activity.
- Acts as a liaison with law enforcement agencies and other financial institutions as needed.
- Uses case management systems to fully and accurately document fraud investigations, contacts with members and suspects and member disputes. Manages cases within the case management system to insure proper status and timely disposition.
- Escalates suspicious activity to BSA team for potential SAR filing with proper identification of suspect/victim, transactional activity involved and a clear summary of the activity.
- Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and credit union products and services.
- Performs other duties as assigned.
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Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.
- Assess risk associated with your business processes and identifying control deficiencies to drive the company compliance and risk mindset and business performance.
Qualifications:
- Bachelor’s degree in business related discipline or equivalent experience preferred
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Ability to review information from multiple sources, aggregate information into a clear understanding of circumstances and exercise sound judgment and analytical thinking to draw conclusions and make decisions.
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2+ years experience in fraud investigations or fraud operations or other experience in financial services organizations or relevant educational experience.
- Basic Proficiency with Microsoft Office applications.
- Strong written and oral communication skills
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Strong organizational skills with ability to multitask as operational priorities emerge
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High level of discretion
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Strong analytical skills with proven ability to use sound judgment to make quick decisions with attention to detail; ability to perform basic mathematical calculations
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Proficiency with various reporting tools such as Microsoft Word and Excel, PowerPoint Database querying and data analysis
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Individual must be a self-starter with a high level of dependability and self-motivation, able to work independently and in a team-oriented environment, prioritizing and multi-tasking as/when appropriate
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This position is located in our Dublin HQ
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This position is eligible for hybrid work arrangements
Target Base Pay:
$28.24- $33.21/hr
Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a Short-Term Incentive (STI) program for all regular positions and a wide range of medical, dental, vision, financial, and other benefits.
We Offer:
Physical Health:
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
- Onsite fitness center at HQ and rewards for completing wellness related activities
Financial Health:
- Competitive compensation packages with bonus opportunity
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401(k) with 3% Safe Harbor and 5% employer match
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Discounts on loan products
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Tuition reimbursement
Emotional Health:
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
Personal Development:
- On-the-job training and skills development
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Internal transfer opportunities for career growth
- Volunteer work
Flexible work arrangements available for specific positions
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
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