JOB SUMMARY:
The Area Vice President serves as the executive owner of the assigned regional partner portfolio, accountable for gross revenue retention, customer satisfaction, partner health, contract realization, and long-term business growth across Northern and Central California anchored to our San Jose Hub. Operating with an enterprise ownership mindset, this leader is responsible for retaining and growing existing partnerships while delivering exceptional operational performance, program quality, and community impact. Success in this role is measured by the ability to proactively strengthen customer relationships, mitigate partner risk, achieve retention and growth goals, and ensure Think Together is viewed as a trusted, strategic partner.
The Area Vice President owns and cultivates executive relationships with Superintendents, Cabinet members, Board Members, and other district decision-makers, serving as the primary executive sponsor aligned to each district's vision, priorities, and long-term goals. This leader is accountable for anticipating district needs, translating strategic priorities into measurable partnership strategies, and leading executive engagement, renewal readiness, and high-risk partner intervention to strengthen customer satisfaction, partnership expansion, and revenue retention.
This role oversees the Executive Directors of Programs and is accountable for building high-performing teams that consistently deliver operational excellence, program quality, customer experience, and organizational performance across the assigned area.
The Area Vice President maintains a visible presence within the school communities they serve, proactively identifying opportunities to deepen partnerships and align programming with district priorities, including enrichment, STEM initiatives, student engagement, and community-centered programming.
The Area Vice President leads through data stewardship and performance management, leveraging leading indicators, business reviews, and operational insights to drive strategic decision-making, accountability, and continuous improvement. By integrating customer success, operational excellence, talent leadership, and community engagement, this executive delivers measurable outcomes for students, staff, partners, and the organization. This position requires an accomplished executive leader with exceptional relationship-building skills, strategic business acumen, operational expertise, and a demonstrated ability to lead large-scale, customer-facing organizations with an entrepreneurial, growth-oriented mindset.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Revenue Retention, Customer Success & Business Growth
- Own gross revenue retention, contract realization, renewal readiness, and customer satisfaction across the assigned regional portfolio.
- Achieve the area growth goal for revenue, retention of existing business, and contract realization by leveraging existing client relationships, expanding the client base, and driving the performance of the Executive Directors of Programs through targeted coaching, accountability, strategic planning, and performance management.
- Achieve the business growth goal for the assigned area in partnership with the Partner and Customer Success team.
- Develop a deep understanding of district goals, Superintendent priorities, Board priorities, and community needs to proactively align expanded learning programming and operational strategy.
- Translate district priorities into measurable partnership strategies and expansion opportunities that strengthen long-term customer relationships.
- Build trusted executive relationships with Superintendents, Cabinet members, Board leadership, and key district stakeholders through regular executive engagement and visible leadership.
- Build relationships beyond a single champion to create multi-threaded district partnerships that strengthen organizational resilience and long-term retention.
- Foster long-term partnerships by ensuring Think Together is viewed as an integrated, collaborative, and strategic partner rather than a transactional service provider.
- Anticipate district needs and proactively develop regional strategies that support customer retention, partnership expansion, and community impact.
- Lead executive sponsor strategies, renewal readiness planning, and partner retention plans for high-value and at-risk partners.
- Identify, escalate, and resolve high-risk partner situations before contract renewal cycles to proactively mitigate churn.
- Serve as a visible and engaged leader within school communities by participating in district initiatives, community events, and strategic priorities important to customers and stakeholders.
Executive Leadership & Organizational Performance
- Lead the region with an enterprise leadership mindset, accountable for revenue retention, customer satisfaction, program quality, and operational performance metrics to deliver organizational goals.
- Operate the area as a regional executive, ensuring scalable systems, operational consistency, and long-term sustainability across multiple districts and programs.
- Conduct regular reviews of area performance, including financial, operational, customer, and programmatic outcomes, and communicate actionable recommendations to executive leadership.
- Drive accurate forecasting, risk identification, and mitigation planning to strengthen accountability and improve business performance.
- Monitor and analyze area performance metrics, including customer satisfaction (NPS), staffing stability, program quality, contract realization, and operational performance; identify trends and implement corrective actions to achieve performance targets.
- Identify and implement innovative approaches that strengthen operational effectiveness, customer experience, and program impact at scale.
- Represent Think Together at community, district, local, and Board meetings as the executive leader for the region.
Program & Operational Excellence
- Oversee and manage the Executive Directors of Programs to deliver exceptional program quality while achieving retention and revenue growth goals.
- Drive accountability and performance through Executive Directors by establishing a strong culture of ownership, responsiveness, collaboration, and continuous improvement.
- Participate in the development and execution of strategic growth and retention plans, ensuring alignment with organizational priorities and successful implementation of key initiatives.
- Lead and facilitate regular strategic business reviews with direct reports and cross-functional stakeholders to review progress, resolve barriers, and align priorities.
- Ensure operational excellence through consistent execution, scalable systems, and disciplined performance management across the region.
Talent Leadership & Organizational Capability
- Develop and manage direct reports through regular one-on-ones, coaching, work plans, and performance management systems that foster accountability and professional growth.
- Develop and implement succession planning strategies to ensure leadership continuity and long-term organizational success.
- Lead by example by demonstrating the behaviors, work ethic, integrity, accountability, and decision-making standards expected across the organization.
- Build high-performing leadership teams capable of delivering exceptional customer experiences, operational excellence, and sustainable growth.
QUALIFICATIONS AND REQUIREMENTS:
- Bachelor’s degree (BA/BS) in Education, Business Administration, Organizational Leadership, Public Administration, or related field required; master’s degree preferred.
- Minimum of 10 years of senior leadership experience in expanded learning, education, youth development, multi-site operations, or other customer-facing service organizations with demonstrated responsibility for large-scale operational leadership and stakeholder management.
- Minimum of 5-7 years’ experience in customer success, account management, strategic partnerships, or revenue retention leadership experience.
- Evidence of managing executive-level relationships resulting in measurable retention, growth, or operational outcomes serving as a strategic partner to executive-level customers, clients, or community stakeholders.
- Proven ability to scale operations, lead through complexity, and manage large, geographically dispersed teams.
- Strong executive presence with the ability to influence, build trust, and sustain partnerships across diverse stakeholder groups.
- Experience managing a large customer portfolio with accountability for revenue retention and growth in addition to budget oversight. Budget management experience with a minimum of $30 million in portfolio.
OTHER RESPONSIBILITIES:
- Lead organizational change and strategic initiatives.
- Influence executive stakeholders through effective communication.
- Drive data-informed decision making and accountability.
- Serve as the executive escalation point for customer and operational issues.
- Foster cross-functional collaboration and enterprise alignment.
- Champion a culture of accountability, innovation, and continuous improvement.
- Balance district priorities with organizational goals to achieve sustainable growth.
- Exercise sound judgment and maintain the highest level of confidentiality.
- Comply with organizational policies and applicable regulations.
- Perform other duties as assigned.
COMPUTER SKILLS:
- Proficient with Microsoft Office Suite, Outlook, and Teams
- Experience with Salesforce preferred.
PHYSICAL/WORK ENVIRONMENT:
- Moderate Noise (examples: typical office noise)
- Stand, Walk, Sit (in general office environment)
- Computer Screen visual in performance of role
- Lift up to 10 pounds
- Travel up to 50-60%
- Must pass Live Scan (criminal background check via fingerprinting), provide a clear TB test.
- Reliable transportation is required to meet the needs of the position.
- While driving may not be a regular requirement of this role, employees who operate a personal or company vehicle for work purposes must maintain a valid driver's license and current automobile insurance on file with HR.
COMPENSATION:
This is the targeted compensation for the position. A range of factors, including but not limited to; location, skills, experience, will be considered. Actual compensation may vary.
