Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a PATIENT ACCESS SCHEDULER to join our MRI team!
Salary Range: $17.44 - $25.28 Hourly
Schedule/Hours: DAYS ONLY, 8 hours
Weekend Requirement: Generally No Weekends
FTE: PART TIME, 0.5 FTE or 40 Hours Biweekly
The Patient Access Scheduler I coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
Education
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Knowledge of office procedures normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
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Associate degree in Business Administration or Health Care Business Services or other applicable area preferred.
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Minimum of 3 years’ experience in a business office or healthcare setting required.
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Ability to proficiently use a computer and type required.
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Prior customer service or medical office experience strongly preferred.
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Completion of a medical terminology course is preferred.
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Previous Medical Clinic experience preferred.
Other
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Knowledge of grammar, spelling, and punctuation to type patient information.
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Knowledge of computer skills including Excel and Word.
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Attention to detail to ensure data integrity.
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Excellent written and oral communication skills with a high degree of professionalism.
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Excellent listening skills, eye, hand and auditory coordination.
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Willingly accepts change and proactively offers ideas and suggestions.
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Ability to work cooperatively and effectively with providers, patients, staff and the public.
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Possesses a high degree of accuracy.
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Ability to establish priorities and coordinate work activities.
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Ability to work independently, with minimal supervision, under pressure, with time restraints.
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Ability to cope with rapidly changing demands for records (fast-paced work environment).
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Ability to file and maintain patient records, files, and other correspondence.
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Ability to maintain confidentiality with regard to all phases of work.
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Knowledge of federal and state laws regarding HIPAA and release of information.
Annual Competencies
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Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position.
Employee Benefits
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Full benefits packages available for part- and full-time status.
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Time away from work accrual.
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Retirement plans available.
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Wellness program for employees and their families.
Aspirus St. Luke’s in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke’s is also known for its excellence in orthopedics, cancer care, and women’s and children’s health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
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