Reports to: Facilities Manager
The Facilities Technician is responsible for keeping the outdoor areas of the Resort neat, clean and attractively landscaped. He/she is also responsible for assisting with pool cleaning as needed.
At the Sea Mist Oceanfront Resort: We want our guests to relax and be themselves which means we need you to:
· Be you by being natural, professional and personable in the way you are with people
· Get ready by taking notice and using your knowledge so that you are prepared for anything
· Show you care by being thoughtful in the way you welcome and connect with guests
· Take action by showing initiative, taking ownership and going the extra mile
GUESTS SERVICE: Maintain guests’ satisfaction as the driving philosophy of the department. Personally, demonstrate a commitment to guest service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure guests satisfaction. Ensure you have been trained to meet the department and the resort standards. You are empowered to deliver amazing guest service. You will be encouraged and rewarded for all your responsive guest assistance. We will be providing all our guests in all outlets with amazing levels of service to meet or exceed their expectations. You must be sure that consistency of service and standards are met.
FINANCIAL: Assist your immediate supervisor to manage the department within budget. Assist all your managers to accurately forecast revenues/expenses. Assist the team to prepare annual departmental budget that accurately reflects the department’s operations plan. Assist your managers and supervisors in anticipating revenue/cost problems and reporting discrepancies to your immediate managers. Assist the team in ensuring the department staff is trained in control procedures as outlined by your managers. Follow controls for all purchasing, receiving, storage, preparation, etc. Keep waste to a minimum by planning actions and strategies that reduce damage, theft or other factors that cause costs to rise.
PEOPLE: Treat the team according to the resort’s values. Assist with the training of the resort team and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop talent by acting as a mentor. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of guest’s sales, service and safety skills on an ongoing basis.
QUALITY: you will be trained to know the general operations of department and how all resort departments work together to achieve business objectives and to meet guests’ expectations. Know the commonly occurring challenges of the department and how to overcome them. You will be asked to know department operations standards for your department. You will be held accountable for consistently meeting these standards. You will be assisting in managing the preventive maintenance program for all equipment. You need to meet all of our safety and sanitation standards such as Emergency Plan, CPR/Heimlich/AED, Lockout/Tagout training for all employees, proper storage of equipment, and storing chemicals away from other products.
Assist in managing our resort: you will be asked to assist all our managers and specifically the Facilities Manager in preparing the department budget and maximizing department resources to contribute to the successful achievement of the budget. You will be asked to assist in identifying major revenue and expense opportunities and possible problems. You need to be sure we are keeping our repair costs down by maintaining equipment.
- Approach all encounters with guests, owners and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with our Sea Mist Oceanfront Resort standards, as required by scheduling which will varies according to the needs of the resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Sea Mist Oceanfront Resort standards and regulations to encourage safe and efficient resort operations.
- Follow all resort and departmental procedures and policies.
- Report emergencies and unusual situations immediately according to policy.
- Handle all assigned tasks in a timely fashion.
- Demonstrate an attitude of cooperation and helpfulness at all times.
- Assist with the operation, maintenance and repair of equipment.
- Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
- Cut grass, trim shrubs, plant flowers and bushes in order to maintain an attractive property.
- Remove trash from all areas by hand or by emptying trash containers.
- Point out and assist with eliminating safety concerns.
- Assist in maintenance of health code requirements for pool and spa.
- Complete assigned maintenance work order forms daily.
- Use proper two way radio etiquette at all times when communicating with other employees.
- Assist with grounds and landscaping tasks.
- Perform any other duties as requested by management.
ESSENTIAL FUNCTIONS
· Constantly. Adhere to all work order policies and procedures.
· Constantly. Communicate parts and materials needs to supervisor in a timely manner.
· Constantly. Inform supervisor on job and project status.
· Constantly. Keep adequate parts, materials and supplies on supply cart.
· Constantly. Maintain landscaping standards by cutting grass, removing weeds, laying down mulch, planting flowers, trimming trees and other landscaping tasks as assigned.
· Constantly. Maintain work areas clean and organized.
· Constantly. Monitor life safety systems and respond to alerts as necessary.
· Constantly. Empty trashcans and pick up trash from outdoor areas.
· Constantly. Report all unsafe conditions immediately.
· Frequently. Complete other duties assigned by supervisor to include cross training.
· Frequently. Maintain chemical levels in automatic mechanical systems.
· Frequently. Repair irrigation or sprinkler systems.
· Occasionally. Attend all mandatory meetings.
· Occasionally. Assist in the cleaning of pools, pool decks and spas.
· Occasionally. Clean lobby or public spaces as needed.
· SITTING: Occasionally. Chair with back.
· STANDING/WALKING: Constantly. Stairs, tile, rubber mats covering tile, linoleum, concrete, padded carpet, marble, gravel, etc.
· CROUCHING (BEND AT KNEES): Frequently. Lifting, completing tasks performed at low levels, putting supplies and materials away, stocking supply carts.
· KNEELING/CRAWLING: Frequently. Planting plants, picking up trash
· STOOPING (BEND AT WAIST): Frequently. Picking up trash or yard debris
· TWISTING (KNEES/WAIST/NECK): Trimming trees or bushes
· CLIMBING: Frequently. Ladders, step stools, stairs.
· BALANCING: Frequently. Climbing ladders, scaffolding, stairs, carrying tools and equipment.
· LEG/FOOT USE: Rarely.
· REACHING (OVERHEAD/EXTENSION): Frequently. Trimming trees
· HANDLING/GRASPING: Frequently. Landscaping or pool equipment
· FINGERING/FEELING: Occasionally. Performing repairs.
· PUSHING/PULLING: Frequently. Average weight: 5 - 100 lbs; Occasionally. Maximum weight: Equipment weighing up to 150 lbs.
· LIFTING/CARRYING: Frequently. Average weight: 5 - 50 lbs; Occasionally. Maximum weight: Equipment weighing up to 100 lbs.
· OTHER PHYSICAL DEMANDS: Rarely.
· TALKING IN PERSON: Constantly. Public, guests and employees.
· TALKING ON TELEPHONE: Occasionally. Public, guests and employees.
· OTHER SPEECH REQUIREMENTS: Occasionally. 2-way radio and pager.
· HEARING IN PERSON: Constantly. Public, guests and employees.
· HEARING ON TELEPHONE: Occasionally. Public, guests and employees.
· OTHER HEARING REQUIREMENTS: Occasionally. 2-way radio and pager
· NEAR VISION: Constantly. Corrected to 20/40 for repairs.
· FAR VISION: Constantly. Corrected to 20/40.
· DEPTH PERCEPTION: Constantly. Working with electricity, plumbing.
· COLOR VISION: Constantly. Electrical and pipe markings.
· FULL FIELD VISION: Constantly. Total performance of job.
· SMELL: Constantly. Detect potential hazards and odors
· INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people.
· DEADLINES/SHIFT WORK/OVERTIME: Frequently. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice.
· FLEXIBILITY: Frequently. Need to work a variety of hours, varied tasks under varied conditions.
· PACE: Frequently. Must change pace as business demands.
· HIGHLY REPETITIVE WORK: Frequently. Similar motions used to repair equipment.
· ATTENTION TO DETAIL: Constantly. Technical aspects, safety.
· OTHER PSYCHOLOGICAL DEMANDS: Rarely.
· SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Safety goggles, earplugs, closed toed shoes.
· EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently. Petroleum, oil, fertilizers, etc., and machinery noises and vibrations.
· OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly. Use power tools, electric motors, blowers, compressors, generators, power sweepers, vehicles, etc.
· PUSHING/PULLING: Occasionally. Racks, carts with product. Average weight: 50 lbs. Maximum weight: 200 lbs.
· LIFTING/CARRYING: Occasionally. Product. Average weight: 25 lbs. Maximum weight: 50 lbs.
· OTHER PHYSICAL DEMANDS: Rarely.
