Top 55 Technical support specialist Jobs in Surprise, Az

Technical Support Specialist - Work From Home / Reside in AZ
MYTEK Network Solutions LLC —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Work from home
Quick Apply
IT Support Specialist
U.S. Dermatology Partners —Surprise, AZ
- $24.00 - $28.75 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Desktop System Specialist
EBARA TECHNOLOGIES INCORPORATED —Phoenix, AZ
- $27 - $32 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
3d
Technology Support Specialist II
Tolleson Union High School District —Tolleson, AZ
- Mid-level
- Office
Airport Endpoint Systems Technician (User Technology Specialist) - Aviation Department
City of Phoenix —Phoenix, AZ
- $31.68 - $49.15 an hour
- Weekends as needed
- Clean driving record
- Salesforce
- Mid-level
- Commuter assistance
- Paid parental leave
Legal IT Support Specialist I
Kutak Rock LLP —Scottsdale, AZ
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Profit sharing
- Paid jury duty
IT Support Specialist
Reyes Beverage Group —Phoenix, AZ
- $27 - $32 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
7d
IT Support Specialist
Isaac School District #5 —Phoenix, AZ
- Full-time
- Customer service
- Writing skills
- High school diploma or GED
IT Specialist
MV Transportation —Phoenix, AZ
- Full-time
- Background check
- Writing skills
- Pass drug screening
8h
Technical Support Specialist II
St. Mary's Food Bank —Phoenix, AZ
- From $70,000 a year
- Full-time
- Mid-level
- Travel
- 2 years
- Health savings account
- Paid holidays
Quick Apply
Desktop Support Specialist
HCL Technologies Limited - Business Services —Phoenix, AZ
- $54,000 - $88,000 a year
- Email
- Background check
- Mid-level
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
IT Services Specialist
Fox Restaurant Concepts —Phoenix, AZ
- Weekends as needed
- Mid-level
- Office
- Travel
- Health insurance
- Dental insurance
Warehouse IT Support Specialist
Tilebar | Soho Studio LLC —Phoenix, AZ
- $65,000 - $70,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Specialist
GARDAWORLD FEDERAL SERVICES LLC —Surprise, AZ
- $38.50 an hour
- Weekends as needed
- Background check
- Google Workspace
- Pass drug screening
Quick Apply
Associate Technical Support Specialist
Milestone Technologies, Inc. —Phoenix, AZ
- Windows
- Communication skills
- Entry level
Software Support Specialist
S.M.A.R.T. —Phoenix, AZ
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
10d
Operations Technology Specialist
Shamrock Foods Company —Phoenix, AZ
- Weekends as needed
- Microsoft Outlook
- Sales
- Mid-level
- Profit sharing
- 401(k)
1d
Laboratory Customer Support Specialist
Premier Biotech Labs —Scottsdale, AZ
- $26.44 - $28.85 an hour
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- English
- Health savings account
- Health insurance
Quick Apply
19h
Customer Support and Business Development Specialist I
ASSA ABLOY —Phoenix, AZ
- $70,000 - $85,000 a year
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Help Desk Specialist (level 2)
LESLIES POOLMART INC —Phoenix, AZ
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply

I want to receive the latest job alert for technical support specialist in surprise, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near surprise, az

Helpdesk Specialist jobs in Phoenix, AZ

IT Support Specialist jobs in Phoenix, AZ

IT Support Specialist jobs in Scottsdale, AZ

Operations Associate jobs in Phoenix, AZ

Technical Support Specialist jobs in Phoenix, AZ

IT Technician jobs in Surprise, AZ

IT Technician jobs in Phoenix, AZ

Desktop Technician jobs in Phoenix, AZ

Security Engineer jobs in Phoenix, AZ

Business Development Specialist jobs in Phoenix, AZ

Desktop Support Technician jobs in Phoenix, AZ

Support Specialist jobs in Phoenix, AZ

It Support Specialist jobs in Arkansas

It Support Specialist jobs in Miami Gardens, FL

It Support Specialist jobs in Montana

It jobs in Macon, GA

It Entry Level jobs in Kansas City, MO

It Support Specialist jobs in Oklahoma City, OK

Child Support Agent jobs in North Carolina

Remote Clinical Documentation Specialist jobs in California

Technical Support Specialist - Work From Home / Reside in AZ

MYTEK Network Solutions LLC
Phoenix, AZ

Quick Apply

Job Details

Full-time

Benefits

Work from home

Qualifications

Filing
Transcription
Computer hardware
Office record organization

Full Job Description

Position Overview: The Technical Support Specialist position serves as first point of contact for the customer and provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, office productivity and business applications, email, and operating systems. This is a work from home position, however, the applicant must reside in Arizona.

Duties and Essential Job Functions:

Knowledge and ability to perform basic Microsoft O365 troubleshooting.
Act as the single point of contact to the customer for all service requests.
Perform triage, problem identification, troubleshooting and resolve or escalate as appropriate per process.
Daily review of open tickets, perform follow up with the requestor based on the SLA and as agreed upon by the ticket owner and user.
Update ticket notes, route misdirected tickets and resolve tickets.
Generate and distribute notifications related to outages and other high-profile events.
Assisting with high priority/escalated issues, workflow processes, procedural questions of account specific policies and procedures.
Keep documentation and wiki up to date and as new knowledge is gained.
Daily tracking of time entry for client-facing and internal time.
Customer follow-up on completed requests.
Participate in on-call rotation.
Participating in other projects or assignments as needed.

Embodies MyTek’s core values:

DYNAMIC SERVICE - We understand each client is unique, we will adapt to meet your priorities based on our relationship and not just a contract.
ENGINEERING INTEGRITY - We build trusting two-way relationships with our clients and deliver on what we say.
CROWD-SOURCE LOYALTY - The entire MyTek team is dedicated to working together for our clients; every Butler is empowered to anticipate and exceed your needs in order to create and cultivate loyalty.
HYPERLINK TO ACHIEVEMENT - MyTek links technology solutions to turn your business dreams into reality.
SOLID STATE ACCOUNTABILITY At MyTek we assume ownership of delivering your technology solutions through unwavering service and execution.
OPEN SOURCE COMPASSION - Regardless of who you interact with at Mytek, you will experience our compassion. We are genuine and truly care about our clients and each other.
GATEWAY TO FUN - When someone connects with MyTek, they connect with a person, not just a script. You receive client experience with a personality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma; or 1-2 years related experience; or equivalent combination of education and experience
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Instructing: Teaching others how to do something.
Service Orientation: Actively looking for ways to help people.
Time Management: Managing one's own time and the time of others.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, talk hear, bend and reach. Specific vision abilities include a normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse are required

Working Conditions: Contact center environment and work is regularly performed in an indoor office setting. The employee will occasionally work early and late hours to meet time lines, provide off-hour upgrade and maintenance, and respond to emergency situations.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Quick Apply

Refine Your Search

technical support specialist jobs in surprise, az

Technical Support Specialist - Work From Home / Reside in AZ

IT Support Specialist

Desktop System Specialist

Technology Support Specialist II

Airport Endpoint Systems Technician (User Technology Specialist) - Aviation Department

Legal IT Support Specialist I

IT Support Specialist

IT Support Specialist

IT Specialist

Technical Support Specialist II

Desktop Support Specialist

IT Services Specialist

Warehouse IT Support Specialist

IT Specialist

Associate Technical Support Specialist

Software Support Specialist

Operations Technology Specialist

Laboratory Customer Support Specialist

Customer Support and Business Development Specialist I

Help Desk Specialist (level 2)

I want to receive the latest job alert for technical support specialist in surprise, az

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected