ProDirect Laboratory
PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.
Let's redefine excellence, together.
Job description
Position Highlights:
We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Technical Service Advisor. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Technical Service department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.
About us:
Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.
Key Responsibilities:
- Serve as the ultimate point of contact for inbound support tickets related to product line.
- Function as the technical bridge between customers and the laboratory, converting doctor feedback into digital design specifications for ongoing orders.
- Engage with doctors via telephone and message to address inquiries and deliver technical customer support.
- Maintain regular communication with doctors, acting as their primary contact for treatment planning discussions, responding to case questions, and providing detailed clarification on complex orders.
Qualifications:
- At least 5 years of experience in a high-volume laboratory setting.
- Prior experience in a customer service role within a laboratory environment.
- Proficient understanding of dental implant systems and digital elements (e.g., scan bodies).
- Customer-centric focus, able to engage with doctors on live discussion, assisting with questions and troubleshooting issues to ensure the best customer experience.
- Empathetic nature, capable of relating well to others and comprehending customer pain points.
- Proficient computer skills.
- Ability to solve problems independently.
- Eager to work for a rapidly growing company.
- Exceptional communication skills, both verbal and written.
- Self-motivated and goal-oriented, with the ability to excel in a fast-paced environment.
- Skilled at engaging effectively with professionals at all levels.
- Strong ability to build consultative relationships.
- A sincere passion for connecting with clients and addressing their specific needs.
- Additional experience in dental customer success or laboratory work is a plus.
- CDT certification is preferred but not mandatory.
Join our dynamic team and unleash your passion for closing deals, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!
Job Type: Full-time
Benefits:
- 401(k) + 3% corporate match
- Dental/Health/Vision insurance
- Vacation and Holidays
- Referral program
- Career advancement opportunities
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
