Top 2557 Specialist ii, technical product support Jobs in Suwanee Ga

Specialist II, Technical Product Support
Ricoh —Duluth, GA
- Overtime
- 5 years
- Research
- Mid-level
Customer Support Specialist
Sage —Lawrenceville, GA
- Hybrid work
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays
3d
IT Support Specialist
Engineering Systems Inc —Peachtree Corners, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
10d
Technical Support Specialist
LexisNexis Risk Solutions —Alpharetta, GA
- $44,500 - $74,100 a year
- Full-time
- Military
- Mid-level
- Windows
Product Support Specialist II
MERIDIAN COOPERATIVE INC —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Salesforce
- AD&D insurance
- Health insurance
Quick Apply
Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
9d
Service Engineer or Service Manager
DRTECH North America, Inc. —Alpharetta, GA
- $42,000 - $50,000 a year
- Overtime
- Bachelor of Science
- HIPAA
- English
- Health insurance
- Paid time off
Quick Apply
Technical Sales Support Engineer
Applied Information Inc. —Alpharetta, GA
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- Engineering
- System design
- Disability insurance
- Health insurance
Quick Apply
Electrical Supervisor - Single Family
IES Residential, Inc. —Suwanee, GA
- Full-time
- Background check
- Spanish
- Clean driving record
- Disability insurance
- Health insurance
HVAC Sales Representative
Casteel Heating & Cooling Inc. —Lawrenceville, GA
- $100,000 - $300,000 a year
- Weekends as needed
- 5 years
- Senior level
- Health savings account
- Health insurance
Quick Apply
12d
HVAC Sales Representative
Casteel Heating & Cooling Inc. —Marietta, GA
- $100,000 - $300,000 a year
- Weekends as needed
- 5 years
- In-person
- Senior level
- Paid training
- Health savings account
Quick Apply
Regional Sales Manager – Commercial HVAC
VTS America —Buford, GA
- Full-time
- Up to 50% travel
- Sales
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Sr Electrical Instrumentation Engineer - Heavy Industrial
YER HR Solutions —Atlanta, GA
- $65 - $70 an hour
- Temporary
- OSHA
- Construction site
- System design
- Relocation assistance
- Flexible schedule
Quick Apply
1d
Team Sponsored Launch - North Point Financial Advisors
Thrivent —Johns Creek, GA
- $40,000 - $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- AD&D insurance
- Health insurance
Quick Apply
Maintenance Supervisor
Corbion —Tucker, GA
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
10d
Technology Development Manager
Neptune Technology Group Inc. —Duluth, GA
- 6 years
- Engineering
- Research
Senior Electrical Engineer
Stryten Energy —Alpharetta, GA
- Full-time
- 5 years
- Bachelor of Science
- Data analysis skills
Quick Apply
Senior Electrical Engineer
Sonnet Technologies —Norcross, GA
- $135,000 - $160,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician
LeFevre 7, LLC —Lawrenceville, GA
- $24.50 - $30.50 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid training
- Health insurance
Quick Apply
Maintenance Mechanic
Novolex —Norcross, GA
- From $29.84 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Power tools
- Health insurance
- Dental insurance
8d

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Specialist II, Technical Product Support

Ricoh -
Duluth, GA

Apply Now

Job Details

Full-time

Qualifications

Network troubleshooting
Copy machines
UNIX
Windows
Printer (troubleshooting support)
User training (technical support)
High school diploma or GED
Technical customer support for office equipment
Developing new training programs
Equipment maintenance

Full Job Description

Specialist II, Technical Product Support

POSITION PROFILE
Provides high level pre and post-sales support for technicians, sales staff, system engineers
and system analysts. Specializes in complex technical aspects of digital copier devices, related
utilities and connectivity for the advanced diagnosis, maintenance, repair and configuration of
printers, digital copiers and enablers. Supports the DSC Manager in oversight of daily
operations, including monitoring and evaluating staff performance and training individual staff
members.

JOB DUTIES AND RESPONSIBILITIES

Monitors and evaluates the performance of staff members within area of responsibility and

reports performance to the manager

Trains and guides staff members in specialized support of designated equipment and

software

Mentors team members; this includes training and the development of training tools to

help elevate a team member’s technical and/or networking knowledge

In the absence of the manager, or as required, communicates directly to upper

management

Responds to incoming support calls (i.e. telephone, voicemail, email) in a timely,

professional manner with no assistance

Evaluates the caller’s issue and then gives assistance utilizing the appropriate support

information and documentation

Utilizes correct escalation procedures on all irresolvable issues outside the range of

his/her expertise

Responsible for taking ownership of issues that have been escalated and guides other

staff members in support of issues they are handling

Makes entries for incoming issues
Responsible for servicing and safekeeping of assigned company property
Under supervision of the department manager follows company and departmental training

programs, policies, procedures and guidelines

Provides Specialist Services
Monitors open issues of all staff
Researches and tests recurring issues on assigned products, creating any needed

documentation (i.e. change request, field bulletins or procedures) for approval

Recommends and orders new equipment for the lab environment, and oversees the

installation and set-up of new equipment into the lab, including performing any testing
needed for available network environments and developing internal training for the
department

Facilitates the testing and/or debugging of new software releases for assigned vendor
Team Leadership
Approves and reviews department documentation for content and accuracy prior to

assuring timely disbursement

Develops, in conjunction with the department manager, standards and programs for

internal and external training on supported vendor products and conducts such training
programs

Provides positive reinforcement to staff personnel within assigned product lines, while

assuring their performance and conformance to departmental guidelines

Assumes responsibilities of the manager as required, making decisions in the manager’s

absence

Completes all required administrative tasks or projects in an accurate and timely manner
Secondary Duties
Installs and maintains current digital copier application software on assigned workstation

and assists others with this installation

Maintains immediate office area to company standards
Maintains and monitors currency of hard copy documentation on supported products
May be responsible for maintaining and safe keeping of a laptop with a value of about

$3,000

Performs other duties as assigned

QUALIFICATIONS (Education, Experience and Certifications)
Typically requires:

High school diploma or equivalent; 4-year college degree is desired
Advanced technical knowledge (Mechanics, Digital Circuitry, Electronic principals)

typically gained through completion of 2-year technical school training

Minimum of 5 years of experience in the configuration, maintenance and repair of digital

copiers and printers, or equivalent experience in related equipment

5 years of experience as systems and technical specialist or equivalent support

experience with related equipment

Netg certified or equivalent, and proficiency with Windows and Unix operating systems
Proficiency with connectivity issues on assigned network connectable devices
Experience in supporting sales, service technical personnel, and the ability to

communicate effectively on complex subjects

Experience in the development of training materials and tools

KNOWLEDGE, SKILLS AND ABILITIES

Possesses ability to read and understand technical documentation, manuals and electrical

diagrams, as well as the ability to communicate this knowledge

Possesses ability to create complex technical documentation and support materials
Possesses superior skills with a methodical approach to resolving problems
Possesses strong interpersonal skills with ability to guide, motivate, direct & lead

departmental staff

Possesses superior verbal and written communications skills.
Possesses excellent customer service skills, including ability to follow up to ensure

closure of issues

Possesses initiative and ability to be self-motivated

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation, and normal

range of temperature and noise

Requires exposure to conditions that could result in minor and/or treatable accidents or

illness, such as burns, cuts, etc. and conditions that could result in loss of fingers

Shift work, overtime, stand-by and/or on-call may be required
Seeks guidance when necessary and uses judgment to analyze and determine the

particular issue support is being called on to determine the solution route to be used

Work assignments are diversified. Examples of past precedent are used to resolve work

problems. New alternatives may be developed to resolve problems

Work has periodic stress related to an increased volume of incoming issues and

occasional contact with dissatisfied customers

Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds, or

cases of paper may be carried around the test lab area

A high level of dexterity is required in the regular use of a variety of hand tools. These

tools will include, but are not limited to, screwdrivers, pliers, wrenches and some
electronic testing equipment. There is an emphasis on fine-motor skills for work on small
electronic and mechanical components. Remains seated at desk

Physical effort is required to lift and carry objects that weigh up to 50 pounds.

The above statements are intended to describe the general nature and level of work being
performed by people assigned to this job. They are not intended to be an exhaustive list of all
responsibilities, skills, efforts or working conditions associated with a job

Apply Now

Refine Your Search

specialist ii, technical product support jobs in suwanee ga

Specialist II, Technical Product Support

Customer Support Specialist

IT Support Specialist

Technical Support Specialist

Product Support Specialist II

Customer Support Analyst

Service Engineer or Service Manager

Technical Sales Support Engineer

Electrical Supervisor - Single Family

HVAC Sales Representative

HVAC Sales Representative

Regional Sales Manager – Commercial HVAC

Sr Electrical Instrumentation Engineer - Heavy Industrial

Team Sponsored Launch - North Point Financial Advisors

Maintenance Supervisor

Technology Development Manager

Senior Electrical Engineer

Senior Electrical Engineer

Field Service Technician

Maintenance Mechanic

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